DecodeFX says yes to negative balance protection on its account page. The contract says the opposite. Its own worked example ends with you owing DecodeFX $5,000 after a weekend price gap.
Negative balance protection is a limit that stops you owing more than you put in. Without it, one fast market move can leave you owing the broker money on top of your deposit.
Why this matters
Your loss is not capped at the money you deposited. A price gap can leave you owing DecodeFX more, and it charges 10% a year on what you owe, compounded daily.
Exhibit 1Every flagged clause gets its own number so you can point at this one. The number does not change, so a link to it keeps working.CriticalHow much this clause can cost you, in our reading. Critical can take your money or your profit. Warning can delay or limit it. Notice is simply worth knowing before you sign.Harder than usualHow ordinary this wording looks next to the contracts we read. This is our reading of the clause, not a count of other brokers.$5000The figure this clause puts a number on, taken from the broker's own words.
You may lose substantially more than the initial investment. You may incur losses to the extent of your total exposure to us and any additional fees and charges that apply.
Where it sits: section 26 of 126 in the Product Disclosure Statement: Margin Foreign Exchange Contracts and Contracts for Difference, near the start.We counted the numbered sections in the Product Disclosure Statement: Margin Foreign Exchange Contracts and Contracts for Difference. This clause sits in section 26 of 126, about 21% of the way through. A fee written on the first page and the same fee written near the end are not the same disclosure.
What it costsThe same clause worked out on a round number, so you can see it in money or in days. It is an example, not a quotation.The Product Disclosure Statement runs the numbers itself. A $10,000 account takes a $15,000 loss on a weekend gap, and you owe DecodeFX the $5,000 difference.
Firms licensed by the FCA, CySEC, ASIC and under the ESMA measures must give retail clients negative balance protection, so a retail account cannot fall below zero. DecodeFX advertises an ASIC licence on its homepage. The contract you sign is with its Vanuatu company and caps nothing.
DecodeFX is not licensed by these regulators, so this is a comparison of practice, not a finding of any breach.
What happens, and whenThe Trigger column is what has to happen first. Once that point is reached, the broker may do what the next column says. Every rung names the clause it came from, so you can check it.
| Trigger | What the broker may then do | Clause |
|---|---|---|
| Margin level 100% | A margin call may be triggered, but DecodeFX has no duty to make one or to tell you. | 5.7 |
| Margin level 50% | DecodeFX can close some or all of your positions without notice. | 5.8 |
| Balance below zero | You owe the shortfall to DecodeFX as a debt. | 3.3 |
| Payment missed | Interest of 10% a year runs on the debt, worked out daily and compounded. | 8.4 |
- Worse together with Exhibit 11Read these two clauses together. Each one costs more because the other exists.Leverage of 1:2000 builds the position that creates the debt, and DecodeFX can raise the margin on it at any moment.
- Worse together with Exhibit 10Read these two clauses together. Each one costs more because the other exists.The debt left after a gap is the same debit balance that carries 10% a year, compounded daily.

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