DecodeFX tells you on its accounts page that your account cannot go below zero. Its Product Disclosure Statement says the opposite, and works an example that leaves you owing DecodeFX $5,000.
Negative balance protection is a limit that stops you owing more than you put in. Without it, one fast market move can leave you owing the broker money on top of your deposit.
Why this matters
You can end a bad day owing DecodeFX money you never deposited. The contract beats the web page, and clause 6.2 then charges you interest on that debt.
Exhibit 1Every flagged clause gets its own number so you can point at this one. The number does not change, so a link to it keeps working.CriticalHow much this clause can cost you, in our reading. Critical can take your money or your profit. Warning can delay or limit it. Notice is simply worth knowing before you sign.Harder than usualHow ordinary this wording looks next to the contracts we read. This is our reading of the clause, not a count of other brokers.$5000The figure this clause puts a number on, taken from the broker's own words.
You may lose substantially more than the initial investment. You may incur losses to the extent of your total exposure to us and any additional fees and charges that apply.
Where it sits: section 31 of 126 in the Product Disclosure Statement: Margin Foreign Exchange Contracts and Contracts for Difference, near the start.We counted the numbered sections in the Product Disclosure Statement: Margin Foreign Exchange Contracts and Contracts for Difference. This clause sits in section 31 of 126, about 25% of the way through. A fee written on the first page and the same fee written near the end are not the same disclosure.
What it costsThe same clause worked out on a round number, so you can see it in money or in days. It is an example, not a quotation.The example starts with $10,000 in the account. It ends with the account wiped out and $5,000 owed to DecodeFX.
Firms licensed by ASIC, the FCA or under ESMA rules must give retail clients negative balance protection, so a retail account cannot fall below zero. This contract says you may lose substantially more than you deposit.
DecodeFX is not licensed by these regulators, so this is a comparison of practice, not a finding of any breach.
- Worse together with Exhibit 9Read these two clauses together. Each one costs more because the other exists.The debt that example creates then carries 10% a year, compounded daily, from the day it fell due.