LINE FX takes orders over the internet only. Its system failure policy keeps that rule even when its own platform is the thing that broke. It will not take your order by phone or email instead.
Why this matters
If the platform fails while you hold a losing position, you have no second channel to close it. LINE FX treats the profit you lose that way as an opportunity loss and will not compensate it.
Exhibit 1Every flagged clause gets its own number so you can point at this one. The number does not change, so a link to it keeps working.CriticalHow much this clause can cost you, in our reading. Critical can take your money or your profit. Warning can delay or limit it. Notice is simply worth knowing before you sign.Rarely seenHow ordinary this wording looks next to the contracts we read. This is our reading of the clause, not a count of other brokers.
LINE FXにかかる注文は、インターネット上でのみ受付けるものとし、システム障害発生時においても、原則として、電話・電子メール等のその他の方法による注文の受付けは行いません。
Firms licensed by the FCA must keep business continuity arrangements so a retail client can still act on an open position when the main channel fails. LINE FX states the opposite, that it will not accept orders by any other method during a system failure.
LINE FX is not licensed by this regulator, so this is a comparison of practice, not a finding of any breach.
Our readingOur own comment on the clause, not the broker's words. Anything we quote is marked as a quotation.A fallback dealing channel exists for one reason: the failure of the primary one. This policy removes the fallback at the exact moment the primary channel stops working, and states so in advance rather than leaving it unsaid.
- Worse together with Exhibit 4Read these two clauses together. Each one costs more because the other exists.An outage you cannot trade through, on an account where losses can pass your deposit, turns a stuck position into a debt you must settle in cash.