A complaint about a trade must reach LMFX within 24 hours of the reason for it happening. The Complaint Handling Procedure says a late one can be treated as null and void, with no legal force or effect.
Why this matters
The clock starts when the problem happens, not when you notice it. A trade that goes wrong on Friday evening is past challenging by Saturday evening.
Exhibit 1Every flagged clause gets its own number so you can point at this one. The number does not change, so a link to it keeps working.CriticalHow much this clause can cost you, in our reading. Critical can take your money or your profit. Warning can delay or limit it. Notice is simply worth knowing before you sign.Rarely seenHow ordinary this wording looks next to the contracts we read. This is our reading of the clause, not a count of other brokers.1 daysThe figure this clause puts a number on, taken from the broker's own words.
In the event that the complaint is regarding a particular trade, the complaint must be submitted no later than 24 hours after the reason for the complaint has materialized.
Firms licensed by the FCA or CySEC must accept a complaint for at least six months after the client becomes aware of the problem, and must point them to an independent ombudsman. LMFX gives you 24 hours and names no external scheme.
LMFX is not licensed by these regulators, so this is a comparison of practice, not a finding of any breach.
Our readingOur own comment on the clause, not the broker's words. Anything we quote is marked as a quotation.Complaint windows in retail trading contracts are normally measured in weeks or months. A 24 hour window that runs from the event rather than from your discovery of it can be defeated by a weekend or a night's sleep.
What happens, and whenThe Trigger column is what has to happen first. Once that point is reached, the broker may do what the next column says. Every rung names the clause it came from, so you can check it.
| Trigger | What the broker may then do | Clause |
|---|---|---|
| Hour 0 | The reason for your complaint happens and the clock starts. | Submission of a Complaint |
| Hour 24 | A trade complaint arriving later may be treated as null and void. | Submission of a Complaint |
| Day 21 | LMFX aims to reply, and may ask for another 21 days. | Response to a Complaint |
- Worse together with Exhibit 10Read these two clauses together. Each one costs more because the other exists.One document gives you 24 hours and another gives you two Business Days for the same trade, so you cannot know which deadline you are working to.