You tick one box at signup and get a website terms page. The agreement that governs your trading account, which TemplerFX calls the Public Offer Agreement, is not on the site. Its disclaimer says you may inspect it at the offices or ask for it by phone.
Why this matters
You are agreeing to withdrawal rules, profit rules and complaint deadlines you have never seen. The only route TemplerFX offers is a visit to its Kingstown office or a telephone call.
Exhibit 1Every flagged clause gets its own number so you can point at this one. The number does not change, so a link to it keeps working.CriticalHow much this clause can cost you, in our reading. Critical can take your money or your profit. Warning can delay or limit it. Notice is simply worth knowing before you sign.Harder than usualHow ordinary this wording looks next to the contracts we read. This is our reading of the clause, not a count of other brokers.
This Agreement does not replace or in any way amend any other agreement you have entered into with TEMPLERFX.
Firms licensed by the FCA or CySEC must give a retail client their terms of business in a durable medium before providing any service. TemplerFX names its agreement in three of its own documents and publishes none of them.
TEMPLER is not licensed by these regulators, so this is a comparison of practice, not a finding of any breach.
- Worse together with Exhibit 3Read these two clauses together. Each one costs more because the other exists.The clause letting staff suspend an operation sits in a policy you can read, while the agreement that would say how to challenge it is the one you cannot.