You get two business days to tell Trading Moon about a problem with a deposit, a withdrawal, a trade or a fee. Clause 2.1 starts that clock on the day the event happened, not the day you noticed it.
A manifest error means an obvious mistake by the broker.
Why this matters
Report it on day three and you are outside the procedure Trading Moon wrote for itself. Clause 28.1 of the agreement is blunter: your trade confirmations become conclusive and binding unless you object within 14 business days.
Exhibit 1Every flagged clause gets its own number so you can point at this one. The number does not change, so a link to it keeps working.CriticalHow much this clause can cost you, in our reading. Critical can take your money or your profit. Warning can delay or limit it. Notice is simply worth knowing before you sign.Rarely seenHow ordinary this wording looks next to the contracts we read. This is our reading of the clause, not a count of other brokers.2 working daysThe figure this clause puts a number on, taken from the broker's own words.
If you have any questions regarding your Trading Moon experience, including but not limited to deposits, withdrawals, trading, or fees and charges, you shall inform us as soon as you become aware of such issues and in any event within two (2) Business Days of the event giving rise to the issue.
Firms licensed by the FCA or CySEC must handle a retail complaint made months after the event, and must point that client to an independent ombudsman. This policy gives you two business days to report the issue, and the only escalation it names is the FSA that licenses Trading Moon.
TradingMoon is not licensed by these regulators, so this is a comparison of practice, not a finding of any breach.
Our readingOur own comment on the clause, not the broker's words. Anything we quote is marked as a quotation.Most retail agreements measure a complaint window in months. Two business days is short enough that a client who checks a statement weekly is out of time before they look.
What happens, and whenThe Trigger column is what has to happen first. Once that point is reached, the broker may do what the next column says. Every rung names the clause it came from, so you can check it.
| Trigger | What the broker may then do | Clause |
|---|---|---|
| Within 2 business days | You must tell Trading Moon about the issue, counted from the event itself. | 2.1 |
| After 5 business days | If support has not resolved it, you ask them for the complaint form and file formally. | 2.2 |
| Within 2 business days of filing | Trading Moon sends an acknowledgment and a complaint reference number. | 3.2 |
| Up to 21 business days | Compliance aims to answer within 7 business days and no later than 21. | 3.3 |
| After the final answer | You can escalate to the FSA in Seychelles. | 4.1 |
- Worse together with Exhibit 5Read these two clauses together. Each one costs more because the other exists.The window shuts in two business days, and the bonus documents then ask you to give up court recourse entirely.