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Contract reading

What VAULT MARKETS legally published, but does not want you to read

Every clause below is published by VAULT MARKETS itself, on its own website, today. The finding is not that the text exists. It is the distance between what a client is shown and what a client agreed to. Read from its own documents on .

Contracting entity: RocketX (Pty) Ltd

sole discretiondeemed acceptanceforum waiverprofit voidingwithdrawalsjoint liabilitybonus lockhidden feeunilateral amendmentconflict of interest

Vault Markets advertises zero-spread scalping accounts. The Client Agreement you sign with RocketX lists scalping as a prohibited practice and lets RocketX void the trades. You get 24 hours to report an error in a statement before RocketX excludes its liability. The bonus absorbs your losses first, then leaves when your margin level falls under 40%.

Back to VAULT MARKETS

Contract risk

Money at risk
7.6/10

Where this contract sitsHow far this contract goes, overall. Under 2 is nothing beyond the ordinary; 6 to 9 means several clauses put money you have already earned at risk; 9 and above reads as designed to make payout refusable.

0510
CriticalClauses that can cost you money you have already earned or deposited, or that remove your ability to challenge it.
5
FlaggedEvery clause worth knowing about, at all three severities. Ordinary terms that every broker has are not counted.
20
DocumentsHow many of the broker's own legal files this reading is based on. Each one was downloaded and hashed on the date shown.
20
ContradictionsPlaces where a promise the broker makes in public is not kept by the clause that governs it.
4

How the 20 break downThe same flagged clauses, split by how much each one can cost you. Severity is our reading of the clause, not the broker's label.

Critical5
Warning12
Notice3

section 151 of 161is where the deepest clause sits, 94% of the way into the document it is in

The numbers in this contractFigures taken from this broker's own clauses, so the labels differ from broker to broker. The four in the panel above are the same on every report.

3 of these 4 figures come from a clause we rate critical, which means it can take your money or your profit rather than only delay it.

Critical40%Bonus requirement. Jump to the clause this comes from.The bonus takes your losses first, then leaves at 40% marginCritical1 daysTime to complain. Jump to the clause this comes from.Twenty four hours to report an error in your statementCritical2In the contract. Jump to the clause this comes from.A second contract on the same site removes FAIS protection9Withdrawal limit. Jump to the clause this comes from.Instant withdrawals advertised, no deadline in the contract

What the documents say

20 clauses worth knowing about, worst first, each quoted from VAULT MARKETS's own files

01

Vault Markets offers you zero-spread scalping accounts on its home page. The Client Agreement you sign with RocketX lists scalping as a prohibited trading practice, and clause 19.2 lets RocketX treat any result of it as void.

Why this matters

Trade the way the home page invited you to and RocketX can cancel, close and unwind those trades with immediate effect. The Bonus Terms go further: your account is disabled without prior notice and the trades are deleted.

Exhibit 1CriticalRarely seen

Scalping is a trading strategy where the trader engages in frequent transactions, capitalizing on minor price fluctuations, usually targeting an average of 5 pips or less within a 24-hour trading period or in brief timeframes. This approach includes closing a trading position within 15 minutes of its opening.
Clause 19.1.1 in Client Agreement, p.14
Read from the broker's site on Open the reference
Our own capture of vaultmarkets.trade, taken on Aug 27, 2026The claim, on Account selector section on the Vault Markets English home pageVisit this page on the broker's siteDownload the full size image file
Our own capture of vaultmarkets.trade, taken on Aug 27, 2026What the contract says, clause 19.1.1Visit this page on the broker's siteDownload the full size image file

Where it sits: section 73 of 161 in the Client Agreement, 45% of the way through.

Our readingBrokers often restrict scalping on some accounts. Selling an account by that name while the governing agreement lists the same activity as a prohibited practice is the unusual part, because the ban is the ground on which those trades can later be voided.

  • Worse together with Exhibit 3The trading style the home page sells becomes the ground the Bonus Terms use to take the profit back.
  • Same clause as Exhibit 8Scalping and every Expert Advisor sit in the same list of prohibited practices in clause 19.1.
02

Vault Markets sells bonus accounts of up to 400%. Once your own money is gone, the Bonus Terms take further losses out of the bonus. Whatever is left is removed automatically when your margin level falls under 40%.

Why this matters

Withdrawing cash shrinks the credit in proportion, and that alone can stop out your open trades. The document says Vault Markets is not liable for the closures its own credit removal causes.

Exhibit 2CriticalHarder than usual40%

If the losses exceed the available balance (client’s funds), the balance (client’s funds) will reach zero and further losses will be deducted from the bonus amount.
Quoted in Bonus Terms and Conditions, p.2
Read from the broker's site on Open the reference
Our own capture of vaultmarkets.trade, taken on Aug 27, 2026The bonus takes your losses first, then leaves at 40% marginVisit this page on the broker's siteDownload the full size image file

Where it sits: section 9 of 23 in the Bonus Terms and Conditions, 39% of the way through.

What it costsOn a 100% bonus, a R1,000 withdrawal removes R1,000 of credit as well. Your equity drops by R2,000, not R1,000.

What happens, and when

The stages this clause runs through, taken from the broker's own document
TriggerWhat the broker may then doClause
Balance reaches zeroFurther losses come out of the bonus amount instead of stopping.
Margin level under 40%The rest of the bonus is removed from your equity as soon as the position closes.
You withdraw cashCredit is removed equal to the promotional percentage of the amount you took out.
Account is stopped outAny remaining bonus is removed and the balance is zeroed.
  • Same clause as Exhibit 10The same document promises the bonus cannot be removed once credited, which is the opposite of what these rungs do.
03

The Bonus Terms let Vault Markets review your account without notice at any time and withdraw any profits it decides were inappropriately gained. The decision is its own, in its sole discretion, and the document says it will not be liable for what follows.

Why this matters

Money already showing in your account can be taken back without a hearing, a reason you can test, or a route of appeal. Trades placed on a negative balance can be reversed and every profit on them removed.

Exhibit 3CriticalHarder than usual

Under such circumstances, the Company shall be entitled to review the client’s account without notice at any time and withdraw any profits and charge any costs which it deems, in its sole discretion, to have been inappropriately gained and shall not be liable for the cancellation of any transaction or profits or in the event of any damages or losses which may result from the suspension, closure or unwinding.
Quoted in Bonus Terms and Conditions, p.4
Read from the broker's site on Open the reference
Our own capture of vaultmarkets.trade, taken on Aug 27, 2026Profits removable at sole discretion, with no liabilityVisit this page on the broker's siteDownload the full size image file

Buried at section 20 of 23 in the Bonus Terms and Conditions, 87% of the way through.

Set against a regulated standard: FCA (UK), CySEC (Cyprus)

Firms licensed by the FCA and CySEC must treat retail clients fairly and give them a reasoned outcome and an escalation route before withdrawing money from an account. This document gives Vault Markets the decision on its own, without notice, and disclaims liability for it.

VAULT MARKETS is not licensed by these regulators, so this is a comparison of practice, not a finding of any breach.

04

You get 24 hours from delivery of a statement to report an error in it. Clause 21.2.1 makes a late report one of the grounds on which RocketX excludes its liability altogether.

Why this matters

A statement delivered on a Friday night gives you until Saturday night. Miss that window on a mispriced trade and RocketX has already written its liability out of the contract.

Exhibit 4CriticalHarder than usual1 days

The aforesaid Exclusion of Liability, whether in contract, delict, or otherwise, exists in the following instances, including but not limited to: -
Clause 21.2 in Client Agreement, p.17
Read from the broker's site on Open the reference
Our own capture of vaultmarkets.trade, taken on Aug 27, 2026Twenty four hours to report an error in your statement (clause 21.2)Visit this page on the broker's siteDownload the full size image file

Where it sits: section 88 of 161 in the Client Agreement, 55% of the way through.

Set against a regulated standard: FCA (UK), CySEC (Cyprus)

Firms licensed by the FCA and CySEC must give retail clients a complaints process measured in weeks and refer them to an independent scheme. This contract measures the window for a statement error in hours.

VAULT MARKETS is not licensed by these regulators, so this is a comparison of practice, not a finding of any breach.

  • Worse together with Exhibit 13You have a day to challenge a statement, and RocketX need not have kept the record of your instructions that you would challenge it with.
05

Vaultmarkets.trade publishes two separate legal shelves for two separate companies. The Terms and Conditions at vaultmarkets.trade/legal belong to Fintech Focused (Pty) Ltd, and every page of that document says the client is not protected under the FAIS Act.

Why this matters

If you buy the Vault Funder challenge from this domain, you cannot take a complaint to the FAIS Ombud. The document says so on every page, and the company you are paying is not the one whose licence the home page advertises.

Exhibit 5CriticalRarely seen2

VaultFunder is not a financial product in terms of the FAIS Act and the client is therefore not protected in terms of the FAIS Act. The client is therefore not able to approach the FAIS Ombud to lodge a complaint
Quoted in General Terms and Conditions (VaultFunder), p.1
Read from the broker's site on Open the reference
Our own capture of vaultmarkets.trade, taken on Aug 27, 2026The claim, on Feature panel on the Vault Markets English home pageVisit this page on the broker's siteDownload the full size image file
Our own capture of vaultmarkets.trade, taken on Aug 27, 2026What the contract saysVisit this page on the broker's siteDownload the full size image file

Where it sits: section 1 of 46 in the General Terms and Conditions (VaultFunder), near the start.

Our readingOne brand hosting two licensed companies' contracts on a single domain is unusual on its own. The mechanism that matters is that one of those contracts strips the FAIS protection the other one carries, and the reader has to notice which shelf they are standing on.

06

The Client Agreement says revenue is derived from the Client's net losses. RocketX is the principal and counterparty to every trade you place through Vault Markets, so it holds the other side of your position.

In plain words

On a principal basis, as your counterparty, means the broker takes the other side of your trade itself. Your loss is then the firm’s gain, so it has an interest in how your trade ends.

Why this matters

When you lose, the company on the other side of the trade earns. Nothing on the Vault Markets marketing pages tells you that, and the Conflict of Interest Policy does not mention it either.

Exhibit 6WarningStandard wording

For the avoidance of any doubt, revenue is derived from the Client’s net losses in terms of RocketX’s prevailing ODP license conditions.
Clause 10.1.5 in Client Agreement, p.10
Read from the broker's site on Open the reference
Our own capture of vaultmarkets.trade, taken on Aug 27, 2026RocketX earns its revenue from client net losses (clause 10.1.5)Visit this page on the broker's siteDownload the full size image file

Where it sits: section 52 of 161 in the Client Agreement, 32% of the way through.

Set against a regulated standard: FCA (UK), CySEC (Cyprus), ESMA (EU)

Firms licensed by the FCA and CySEC must disclose to a retail client, before trading, that they deal as principal and how that creates a conflict. Vault Markets states it in clause 10.1.5 of the agreement and nowhere in its marketing.

VAULT MARKETS is not licensed by these regulators, so this is a comparison of practice, not a finding of any breach.

No fee schedule, and the charges move when the website says so

The Vault Markets Client Agreement names spreads, swaps and commissions and gives no amount for any of them. Clause 10.2 lets RocketX change deposit and withdrawal commissions and advertise the change on its own website. Clause 10.3 puts every third party transfer charge on you, and clause 12.8 pays you no interest on your balance.

Cost disclosure1 clause flagged

The Client Agreement names spreads, swaps and commissions but gives no amount for any of them. Clause 10.2 lets RocketX change deposit and withdrawal commissions and advertise the change on its own site, and clause 10.3 puts every third party transfer charge on you.

Why this matters

You cannot work out what a deposit or a withdrawal costs from anything you signed. Checking for a change is your job, not theirs, and the change binds you once it is on the website.

Exhibit 9WarningHarder than usual

The Client acknowledges and undertakes that he will be responsible for any charges imposed on him by a TPFA involved in the transfer process.
Clause 10.3 in Client Agreement, p.10
Read from the broker's site on Open the reference

Where it sits: section 53 of 161 in the Client Agreement, 33% of the way through.

Set against a regulated standard: FCA (UK), CySEC (Cyprus)

Firms licensed by the FCA and CySEC must give a retail client the costs and charges of a service before that client trades. This agreement states the types of charge and leaves every amount to the website.

VAULT MARKETS is not licensed by these regulators, so this is a comparison of practice, not a finding of any breach.

Instant withdrawals advertised, and nothing in the contract sets a deadline

All nine Vault Markets account types promise instant withdrawals, and the Client Agreement sets no withdrawal deadline anywhere. On the Vault Funder side of the same site, clause 12 of the General Terms and Conditions forfeits your challenge fee the moment you open the first trade. Disputing that fee with your bank lets the provider refuse you any future service.

Getting money back2 clauses flagged

All nine Vault Markets account types promise instant withdrawals. The Client Agreement sets no withdrawal deadline anywhere, and the one clause that touches withdrawals lets RocketX change the commission on them whenever it likes.

Why this matters

Nothing you signed obliges RocketX to pay you within any period. If a payout is slow, the contract gives you no timetable to hold it to.

Exhibit 7WarningHarder than usual9

RocketX has the discretion to occasionally change the commission received and/or shared for making deposits and/or withdrawal of funds and shall advertise same under the relevant sections of the RocketX website. It is the Client’s responsibility to review the relevant changes made with regards to charges
Clause 10.2 in Client Agreement, p.10
Read from the broker's site on Open the reference
Our own capture of vaultmarkets.trade, taken on Aug 27, 2026What the contract says, clause 10.2Visit this page on the broker's siteDownload the full size image file

Where it sits: section 53 of 161 in the Client Agreement, 33% of the way through.

  • Same clause as Exhibit 9Clause 10.2 is both the only withdrawal clause and the clause that lets the charge on a withdrawal move without notice.

On the Vault Funder side of this site, opening your first demo trade activates the challenge and ends any refund. Clause 12 says you may still withdraw from the agreement, but you forfeit the fee you paid.

Why this matters

One click on the first trade turns a refundable fee into a spent one. Dispute the charge with your bank instead and clause 2.7 lets the provider refuse you any future service.

Exhibit 17WarningHarder than usual

Once your challenge is activated, you are entitled to withdraw from this agreement at any time, provided you inform the company of such withdrawal and acknowledge that you forfeit the prescribed fee due to the activation of your challenge.
Clause 12(ii) in General Terms and Conditions (VaultFunder), p.15
Read from the broker's site on Open the reference

Buried at section 41 of 46 in the General Terms and Conditions (VaultFunder), 89% of the way through.

The bonus takes your losses first, then leaves at 40% margin

Vault Markets sells bonus accounts of up to 400%. Once your own money is gone, the Bonus Terms deduct further losses from the bonus. What is left is removed automatically when your margin level falls under 40%, and withdrawing cash removes credit in proportion. The same document also says the bonus cannot be removed once credited.

Credit mechanics1 clause flagged

One paragraph tells you the bonus cannot be retracted or removed once it is in your account. Others let Vault Markets deny, withhold or withdraw the same credit at its sole discretion, and amend or terminate the promotion at any time without notice.

Why this matters

You cannot tell from the document which sentence governs your account. When two clauses in one file point opposite ways, the party that drafted it chooses which one to rely on.

Exhibit 10WarningRarely seen

After the bonus is injected into the client’s account, it cannot be retracted and/or removed under any
Quoted in Bonus Terms and Conditions, p.5
Read from the broker's site on Open the reference

Buried at section 21 of 23 in the Bonus Terms and Conditions, 91% of the way through.

Our readingContracts routinely reserve discretion. A document that also states the opposite in plain words, in the same section, leaves the client with no way to know the rule before it is applied to them.

Automated trading is banned and the terms change without your signature

Clause 19.1.3 of the Vault Markets Client Agreement prohibits any Expert Advisor, the automated tool MT4 and MT5 are built around. Clause 31.1 lets RocketX amend the agreement at its sole discretion by publishing a notice, while clause 32.1 says no variation is valid unless both parties sign. Clause 23.1 makes a negative balance in abnormal market conditions payable by you.

What you may do4 clauses flagged

Clause 19.1.3 prohibits the use of automated Expert Advisors, or any Expert Advisors. Vault Markets sells MT4 and MT5 accounts, and automated Expert Advisors are the feature those platforms are built around.

Why this matters

Run any robot on your Vault Markets account and you are in material breach under clause 19.3. RocketX can then void the trades and the Bonus Terms let it disable the account without notice.

Exhibit 8WarningHarder than usual

The use of automated Expert Advisors, or any Expert Advisors: Expert Advisors (EAs) are automated trading systems that execute trades based on predetermined criteria.
Clause 19.1.3 in Client Agreement, p.15
Read from the broker's site on Open the reference

Where it sits: section 78 of 161 in the Client Agreement, 48% of the way through.

Clause 31.1 lets RocketX amend the agreement at its sole discretion and tell you by putting a notice on its website. Clause 31.2 makes the change binding on you from the date of that notice.

Why this matters

A term you accepted can change while you hold an open position, and nobody has to reach you. Clause 32.1 of the same contract says no variation is valid unless both parties sign it, so the two clauses point opposite ways.

Exhibit 11WarningHarder than usual

RocketX shall be entitled to amend the terms of this Agreement at its sole discretion, and shall notify the Client of any such amendment as follows: -
Clause 31.1 in Client Agreement, p.29
Read from the broker's site on Open the reference

Buried at section 151 of 161 in the Client Agreement, 94% of the way through.

Clause 23.1 makes any negative balance caused by abnormal market conditions payable by you to RocketX on delivery of a statement. The Bonus Terms tell a different story and say a negative balance protection feature will be applied when your account is stopped out.

In plain words

Negative balance protection is a limit that stops you owing more than you put in. Without it, one fast market move can leave you owing the broker money on top of your deposit.

Why this matters

A gap in a volatile market can leave you owing money on top of everything you deposited. Two of the broker's own documents disagree about whether that debt is yours, and the agreement is the one you signed.

Exhibit 15WarningHarder than usual

Any negative balance in the Trading Account arising from or the occurrence of Abnormal Market Conditions shall be for the account of the Client and will be payable by the Client to RocketX upon delivery of a Trading Account statement, indicating such negative balance.
Clause 23.1 in Client Agreement, p.19
Read from the broker's site on Open the reference

Buried at section 99 of 161 in the Client Agreement, 61% of the way through.

Set against a regulated standard: FCA (UK), CySEC (Cyprus), ESMA (EU)

Firms licensed by the FCA and CySEC must give retail clients negative balance protection, so a retail account cannot go below zero. This agreement makes a negative balance from abnormal market conditions payable by the client.

VAULT MARKETS is not licensed by these regulators, so this is a comparison of practice, not a finding of any breach.

  • Worse together with Exhibit 2The bonus is removed as the account approaches a stop out, so the credit is gone at exactly the moment a negative balance would appear.

Clause 28.1 requires you to give at least 30 calendar days written notice to end the agreement, and to close every open position yourself. RocketX can end it on seven days' notice, or on seven days for a breach it says you did not remedy.

Why this matters

Walking away takes a month of notice from you and a week from them. Clause 28.3 also ends the agreement immediately, with no notice, if RocketX stops being a licensed provider or goes into liquidation.

Exhibit 20NoticeHarder than usual30 days

The Agreement may be terminated on no less than 30 (thirty) calendar days written notice, by the Client to RocketX. It is the Client’s responsibility to ensure that all open positions are closed.
Clause 28.1 in Client Agreement, p.25
Read from the broker's site on Open the reference

Buried at section 130 of 161 in the Client Agreement, 81% of the way through.

You have 24 hours to challenge a Vault Markets statement

Clause 21.2.1 gives you 24 hours from delivery to report an error in a statement, and a late report is a ground for excluding RocketX's liability. Clause 8.8 records every call and email as evidence while saying RocketX need not keep your instructions. Clause 30.1 then sends you to a complaints page on the site that belongs to a different company.

Time to object2 clauses flagged

Clause 8.8 records every call and email between you and RocketX and allows RocketX to use them as evidence. The same clause then says RocketX is under no obligation to retain the record of instructions received from you.

Why this matters

In a dispute over an order you placed, the company holds the recordings and you hold nothing. The proof you would need to show what you asked for is the one record the contract says nobody has to keep.

Exhibit 13WarningRarely seen

All communication, including but not limited to, electronic communications and telephone conversations, between RocketX and the Client shall be recorded and kept by RocketX, and could be used as evidence, should any proceedings be instituted on the grounds of this Agreement. RocketX is under no obligation to retain the record of instructions received from the Client.
Clause 8.8 in Client Agreement, p.9
Read from the broker's site on Open the reference

Where it sits: section 47 of 161 in the Client Agreement, 29% of the way through.

Set against a regulated standard: FCA (UK), CySEC (Cyprus)

Firms licensed by the FCA and CySEC must keep records of client orders and of the communications that led to them, and must give the client a copy on request. This contract says RocketX is under no obligation to retain the record of instructions received from the Client.

VAULT MARKETS is not licensed by these regulators, so this is a comparison of practice, not a finding of any breach.

Our readingRecording client calls is normal. Writing into the same clause that the firm need not retain the client's instructions, while its own recordings are admissible, puts the evidence entirely on one side of the argument.

Clause 30.1 sends you to a Complainants Policy on the website and sets no deadline and no response time of its own. The complaints page on vaultmarkets.trade belongs to Vault Funder and asks for your challenge number.

Why this matters

A Vault Markets trading complaint follows a link on the broker's own site to a procedure written for a different company's challenge customers. You then have 30 calendar days of mutual discussion under clause 30.2 before arbitration begins.

Exhibit 16WarningHarder than usual30 days

RocketX has set out a formal “Complainants Policy” on its website for the Client to lodge any complaints.
Clause 30.1 in Client Agreement, p.28
Read from the broker's site on Open the reference

Buried at section 145 of 161 in the Client Agreement, 90% of the way through.

Cape Town arbitration, with the strict rules of evidence set aside

Clause 30.7 sends every Vault Markets dispute to arbitration in Cape Town before an advocate of at least ten years' standing. The arbitrator may run it informally, and the clause says the strict rules of evidence need not be observed. Clause 30.10 makes that consent irrevocable, so you cannot leave and go to court instead.

Where you argue1 clause flagged

Every dispute goes to arbitration in Cape Town before an advocate of at least ten years' standing. Clause 30.7 says the arbitrator need not observe the usual formalities or the strict rules of evidence, and clause 30.10 makes your consent irrevocable.

Why this matters

You cannot take the argument to a court instead, and you help pay for a senior advocate to hear it. If you live far from Cape Town, the forum is fixed and the cost of reaching it is yours.

Exhibit 14WarningStandard wording

The Arbitration shall be held in Cape Town in accordance with the formalities and/or procedures settled by the Arbitrator, which may be in an informal and summary manner, that is, on the basis that it shall not be necessary to observe or carry out either the usual formalities or procedure or the strict rules of evidence
Clause 30.7 in Client Agreement, p.28
Read from the broker's site on Open the reference

Buried at section 146 of 161 in the Client Agreement, 91% of the way through.

RocketX can disable your account when a check cannot be completed

Clause 5.4 of the Vault Markets Client Agreement disables your trading accounts if RocketX cannot complete its ongoing due diligence. The clause sets no deadline, no notice and no route back. Clause 5.5 also lets RocketX refuse to open an account at its own discretion.

Verification1 clause flagged

Clause 5.4 disables your trading accounts if RocketX cannot complete its ongoing due diligence under South African money laundering law. The clause sets no deadline, no notice and no route back.

Why this matters

Your positions and your balance sit behind a disabled account while a check you may not know about is outstanding. Clause 5.5 also lets RocketX refuse to open an account at its own discretion, with no reason given.

Exhibit 12WarningStandard wording

Should RocketX be unable to conduct the customer ongoing due diligence as required in FICA, the Client Trading Accounts will be disabled, and a record thereof must be kept for no less than 5 (five) years.
Clause 5.4 in Client Agreement, p.6
Read from the broker's site on Open the reference

Where it sits: section 31 of 161 in the Client Agreement, near the start.

Vault Markets sells the trading style its own contract forbids

Vault Markets advertises zero-spread scalping accounts on its home page. Clause 19.1.1 of the RocketX Client Agreement lists scalping as a prohibited trading practice, and clause 19.2 lets RocketX void the trades. The same page promises a 24/7 support team while clause 9.1 puts the support line at 07:00 to 22:00 on business days.

Promise against clause1 clause flagged

The Vault Markets home page promises a world-class 24/7 support team. Clause 9.1 of the Client Agreement puts the client support line at 07:00 to 22:00 on business days, and excludes international public holidays.

Why this matters

A position that goes wrong on a Sunday or a public holiday meets a support line the contract does not require anyone to staff. RocketX itself operates 08:00 to 17:00 on business days.

Exhibit 19NoticeHarder than usual

RocketX operates between 08:00 and 17:00 on every Business Day, and its client support line shall operate between 07:00 and 22:00 on every Business Day, excluding international public holidays.
Clause 9.1 in Client Agreement, p.9
Read from the broker's site on Open the reference
Our own capture of vaultmarkets.trade, taken on Aug 27, 2026The claim, on Feature panel on the Vault Markets English home pageVisit this page on the broker's siteDownload the full size image file
Our own capture of vaultmarkets.trade, taken on Aug 27, 2026What the contract says, clause 9.1This capture shows the page the quotation was taken from. The words themselves are not marked in it, so please read the quotation above as the evidence.Visit this page on the broker's siteDownload the full size image file

Where it sits: section 48 of 161 in the Client Agreement, 30% of the way through.

Two companies, two licences, one website

You contract with RocketX (Pty) Ltd, FSP 52142, not with Vault Markets, and the agreement defines its own website as www.rocketx.io. The same domain publishes a second Terms and Conditions PDF for Vault Funder, a product of Fintech Focused (Pty) Ltd, FSP 51042. Every page of that document says the client is not protected under the FAIS Act and cannot approach the FAIS Ombud.

Who you sign with1 clause flagged

The Client Agreement is between you and RocketX (Pty) Ltd, FSP 52142, as principal and counterparty. Vault Markets (Pty) Ltd is a juristic representative of RocketX, and the agreement defines the Website as www.rocketx.io.

Why this matters

The brand you deposited with is not the company holding your money or the other side of your trade. Any claim, any complaint and any arbitration runs against RocketX.

Exhibit 18NoticeStandard wording

“RocketX”, “we”, “us” or “our” means RocketX (Pty) Ltd with registration number 2020/824856/07, an authorised ODP, with ODP license and financial services provider (“FSP”) with FSP license number 52142;
Clause 1.1.15 in Client Agreement, p.3
Read from the broker's site on Open the reference

Where it sits: section 21 of 161 in the Client Agreement, near the start.

Where the marketing and the contract disagree

A promise made in public, set against the clause that governs it

01

The home page sells scalping accounts and the Client Agreement lists scalping among the practices RocketX can void.

Said in public, in English

From zero-spread scalping accounts to swap-free Islamic accounts and high-leverage options — we have a forex trading account built for every type of trader.

Account selector section on the Vault Markets English home page

We took a picture of this page. It is shown once, with the finding it belongs to. See our capture of vaultmarkets.trade

In the contract · clause 19.1.1

Scalping is a trading strategy where the trader engages in frequent transactions, capitalizing on minor price fluctuations, usually targeting an average of 5 pips or less within a 24-hour trading period or in brief timeframes. This approach includes closing a trading position within 15 minutes of its opening.

We took a picture of this page. It is shown once, with the finding it belongs to. See our capture of vaultmarkets.trade

02

Every account promises instant withdrawals while the only withdrawal clause in the contract sets no deadline and lets the charge change without notice.

Said in public, in English

Withdrawals: Instant

Repeated on all nine account type cards on the Vault Markets account types page

In the contract · clause 10.2

RocketX has the discretion to occasionally change the commission received and/or shared for making deposits and/or withdrawal of funds and shall advertise same under the relevant sections of the RocketX website. It is the Client’s responsibility to review the relevant changes made with regards to charges

We took a picture of this page. It is shown once, with the finding it belongs to. See our capture of vaultmarkets.trade

03

The home page sells a licensed and regulated environment while the Terms and Conditions published on the same domain say the client has no FAIS protection and no access to the FAIS Ombud.

Said in public, in English

Licensed & regulated trading environment

Feature panel on the Vault Markets English home page

We took a picture of this page. It is shown once, with the finding it belongs to. See our capture of vaultmarkets.trade

In the contract

VaultFunder is not a financial product in terms of the FAIS Act and the client is therefore not protected in terms of the FAIS Act. The client is therefore not able to approach the FAIS Ombud to lodge a complaint

We took a picture of this page. It is shown once, with the finding it belongs to. See our capture of vaultmarkets.trade

04

Support is advertised as round the clock and the contract limits it to 07:00 until 22:00 on business days.

Said in public, in English

World-class 24/7 support team

Feature panel on the Vault Markets English home page

We took a picture of this page. It is shown once, with the finding it belongs to. See our capture of vaultmarkets.trade

In the contract · clause 9.1

RocketX operates between 08:00 and 17:00 on every Business Day, and its client support line shall operate between 07:00 and 22:00 on every Business Day, excluding international public holidays.

We took a picture of this page. It is shown once, with the finding it belongs to. See our capture of vaultmarkets.trade

The documents this reading is based on

20 files, all published by VAULT MARKETS. Each shows when we read it and a fingerprint of its wording.

WIKILIX keeps the copy of each file it read, and does not republish it: what is published is the fingerprint of its wording. Download the file yourself and hash its text, lowercased with runs of whitespace collapsed, and a matching fingerprint means the wording quoted above is still the wording VAULT MARKETS publishes.

How this reading was done

Every clause above was read out of a document VAULT MARKETS publishes itself

This reading was published on .

Documents
7 of 20downloaded from the broker's site, and 7 read in full
Pages opened
25pages walked to find those documents, footer links included
Older copies
2earlier versions downloaded, 1 identical to the copy we hold by fingerprint
Marketing pages
11public pages set against what the contract says
Position measured
20clauses whose position was counted: which numbered section of the document holds them, out of how many

Who the contract is with

RocketX (Pty) Ltd

The Client Agreement is entered into by RocketX (Pty) Ltd as principal and counterparty to your trades. Its registration number is 2020/824856/07 and its FSP licence number is 52142. Vault Markets (Pty) Ltd is a juristic representative of RocketX and is not your counterparty. The agreement even defines the Website as www.rocketx.io, not as vaultmarkets.trade. The same domain also publishes a second legal shelf for Vault Funder, a product of Fintech Focused (Pty) Ltd, FSP 51042. That is a different company with a different licence, and its contract covers a simulated trading challenge.

Quotations are copied verbatim from the documents named above, with the clause number and the page each one came from. Where a clause is quoted in another language, the original is shown first and the English is a translation.

The plain-language parts, what a clause means for a client, how ordinary it is, and how it reads against a regulated standard, are WIKILIX's analysis and are labelled as such on every card. This is a reading of public documents, not legal advice and not an allegation of wrongdoing.

In fairness, and what we could not check

A reader who knows the edges of the work can trust the middle of it

Clause 10.1.5 of the Client Agreement says in one plain sentence that RocketX makes its money from client net losses. Most brokers never write that down. Client money sits in a segregated third party funds administrator account under a bank mandate. Clause 24.2 keeps RocketX on the hook for its own gross negligence or wilful default. The Bonus Terms also point clients who want no credit to a No Bonus account, and the account types page lists one.

We could not open ten of the PDFs on Vault Markets' legal shelf. Nobody read the Risk Policy, the Complaints Management Policy or the No Stop Out Account Terms. We also did not read the Website Disclaimer, the two PAIA manuals or the Competition Terms. On the Vault Funder shelf we did not read the privacy policy, the anti laundering policy or the Simulated Trading Evaluation Agreement. The Approval Bonus Terms of 1 May 2025 came out as unreadable characters, so we quote nothing from it. We read the Conflict of Interest Policy only as far as its gifts and inducements section. Every other quotation comes from the file at the URL listed beside it. We read the marketing claims on Vault Markets' own pages on 27 August 2026. The Internet Archive returned one older copy only, the Bonus Terms of 18 April 2024. So we could not compare earlier versions of the Client Agreement, the Risk Policy or the Complaints Policy.

How to check any of this yourself

Every quote above links to the VAULT MARKETS file it came from. This is what to do with it.

Open the three stepsFind the words in the source, work out the fingerprint, and read what a difference does and does not prove.

Open the source and search for the words

Every quote has a link under it. Open the file, or the web page, and search it for the words we quote. The clause number next to the quote tells you where to look.

If the words are not there any more, the source may have changed after we read it. That is worth knowing too. We keep the date we read it, and a code worked out from its wording, so the quote stays checkable.

What a fingerprint is

A fingerprint is a code worked out from what a source says. Change one word and the code changes completely. We keep two codes for every file we read, and the panel on each source shows both.

The first is the code of the exact file we downloaded. The second is the code of its wording alone, with capital letters lowered and runs of spaces collapsed. When the same words are saved as a new file, the first code changes and the second one stays the same.

Only the first code can be worked out on your own computer. Save the file, then run one of these, putting the name of the file you saved where the example is. The panel on each source prints the command with that source's real file name already in it.

macOS or Linux:
  shasum -a 256 the-file-you-saved.pdf

Windows:
  certutil -hashfile the-file-you-saved.pdf SHA256

The two codes are different from each other, and they are not meant to match. Comparing one against the other proves nothing.

What a difference means, and what it does not

A different file code on its own proves nothing. A PDF saved again with a new date inside it is a new file saying exactly the same thing.

A different wording code means the words themselves changed. That is the one that matters, and it is why we keep it.

Even then, a change is not proof of bad faith. Companies update their documents. What this report says is what the document said on the day we read it, and every quote carries that date.

A source that is a web page and not a file has no file to save, so only the code of its wording is shown.

How this report is made

Every clause quoted above comes from a document VAULT MARKETS publishes on its own website, downloaded and hashed on the date shown, with the clause number and page recorded so any reader can check it. We do not allege anything the documents do not say, and we do not judge VAULT MARKETS on anything other than its own published terms and its own public marketing. Where a clause has a qualifier that softens it, the report says so. Last read Aug 27, 2026.

If you represent VAULT MARKETS and a clause has changed, been withdrawn, or is being read out of context, tell us and we will re-read the documents and update this page. Corrections from the broker are welcome and are published with the reading they change. Contact us.

This is a reading of a contract, not legal advice and not a ruling on VAULT MARKETS. Whether its licence is real and current is a separate check on the broker profile.

Back to the VAULT MARKETS profile