You get three calendar days to complain about a trade. The clock starts on the day the problem happened, not the day you noticed it. Clause 21.2.2 says Weltrade rejects anything later unless it accepts your excuse.
Why this matters
A problem on Friday can expire before Monday. If you miss the three calendar days, Weltrade treats the matter as closed, and clause 21.5.2 makes its own decision final and binding.
Exhibit 1Every flagged clause gets its own number so you can point at this one. The number does not change, so a link to it keeps working.CriticalHow much this clause can cost you, in our reading. Critical can take your money or your profit. Warning can delay or limit it. Notice is simply worth knowing before you sign.Harder than usualHow ordinary this wording looks next to the contracts we read. This is our reading of the clause, not a count of other brokers.3 daysThe figure this clause puts a number on, taken from the broker's own words.
Complaints must be submitted within a reasonable time from the event giving rise to the complaint, which the Company deems to be no more than three (3) calendar days.
What it costsThe same clause worked out on a round number, so you can see it in money or in days. It is an example, not a quotation.A trade that goes wrong on a Friday leaves you until Monday to file a complete complaint with evidence. Two of the three days fall on the weekend.
Firms licensed by the FCA or CySEC must accept a retail complaint for at least six months after the client becomes aware of the problem, and must give a written final response. Weltrade allows three calendar days from the event, and clause 21.3.1 says receipt of a complaint does not oblige it to investigate.
WELTRADE is not licensed by these regulators, so this is a comparison of practice, not a finding of any breach.