Check the firm on the MFSA financial services register first
KeyA broker's claim to be MFSA regulated is checkable in about a minute, and the same register decides whether any Maltese complaint route will be open to you later.
Malta's official complaint guidance tells a customer to check whether the provider is, or was, licensed by the regulator in Malta on the MFSA financial services register before taking any dispute further, and states that a name which cannot be found may belong to a provider that is not authorised in Malta.
Before you submit your complaint to us, please check whether the financial services provider you are complaining about is (or was) licensed by the regulator in Malta, click here to access the MFSA’s financial services register (external link).
If you are unable to locate the name of your provider on the MFSA's online register, check your product or service documentation. You might be searching for a provider who is not authorised by the Maltese financial regulator (in which case, we would not be able to accept your complaint) or you may be writing it wrongly.












