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MFSAMalta Financial Services Authority

The Malta Financial Services Authority (MFSA) is the financial services regulator in Malta, licensing banks, financial institutions, insurers, insurance intermediaries, investment services providers, trustees and pension providers. A firm can be checked on the MFSA financial services register before you open an account, and complaints about a licensed firm are heard by the Office of the Arbiter for Financial Services, which can award up to 250,000 EUR per complainant. The clock matters: the complaint must be put in writing to the provider within two years of the day you first had knowledge of the matter, and the provider has 15 working days to send a final reply. The route reaches MFSA-licensed providers only, including firms whose licence was later suspended or withdrawn.

Country
Malta
Jurisdiction
Government Reg.
Established in
2002
Forex Regulation
84
Overall Rating
20
Licensed Brokers
High
Transparency Index
Tier 2
Global Tier
IOSCO Member
FATF Member
The regulator
Updated

About MFSA

The Malta Financial Services Authority (MFSA) is the financial services regulator in Malta, licensing banks, financial institutions, insurers, insurance intermediaries, investment services providers, trustees and pension providers. A firm can be checked on the MFSA financial services register before you open an account, and complaints about a licensed firm are heard by the Office of the Arbiter for Financial Services, which can award up to 250,000 EUR per complainant. The clock matters: the complaint must be put in writing to the provider within two years of the day you first had knowledge of the matter, and the provider has 15 working days to send a final reply. The route reaches MFSA-licensed providers only, including firms whose licence was later suspended or withdrawn.

Tier 2
Brokers on the record
20
Compensation cap (ICF)
€20,000
Retail leverage cap
1:30
Cost of a licence
€50,000–100,000

The Malta Financial Services Authority (MFSA) is the single regulator for all financial services in Malta.The MFSA was established on July 23, 2002, when it was established as a statutory body by way of a Parliament Act under Chapter 330 of the Laws of Malta.

Since then, the MFSA has been vested with overall responsibility for regulating and supervising the entire Maltese financial system, safeguarding market integrity, consumer protection, and economic stability.

The Authority regulates a variety of sectors, including banking, financial institutions, payment services, insurance companies and insurance intermediaries, investment firms, collective investment schemes, the securities market, recognized investment exchanges, trust management companies, company service providers, and pension schemes.

In addition to its supervisory role, the MFSA advises the Maltese government on issues related to financial services policy and ensures that national strategies are consistent with international best practices.

Increasing Scope of Regulation

Over time, the MFSA's mandate has evolved in response to the development of technology and the shifting landscape and needs of its marketplace. Since 2018, the Authority has been responsible for regulating Virtual Financial Assets (VFAs) as part of Malta's efforts to establish itself as a leader in digital finance.

The MFSA takes a holistic approach to regulation, meeting the needs of consumers and the requirements of industry participants, fostering a culture of systemic integrity and innovation, whilst ensuring strict compliance with

Mission and Vision

The MFSA's mission stems from its responsibility to ensure the stability, transparency, and reputation of Malta's financial services sector. Its vision is centered on creating the right environment for the financial services sector to thrive sustainably, with increased innovation and enhanced investor confidence.

The priorities of the MFSA are framed by the five core Values that convey the guiding principles of the Authority and its governance and operational behaviours:

• Integrity - earning and reinforcing trust and ethical behaviour across all its operations.

• Transparency - ensuring clarity and visibility in all its regulatory processes and procedures.

• Excellence - continuously improving its behaviours to meet international benchmarks.

• Accountability - being accountable to its stakeholders and the broader financial services ecosystem.

• Sustainability - developing resilient frameworks that meet the needs of evolving markets.

The core Values shape the identity of the MFSA, drafting the basis of its strategic decision-making.

Strategic Priorities

The MFSA developed its strategic priorities after the publication of its Strategic Statement in February 2023. The strategic priorities set out its governance and supervisory priorities at a high level, effectively informing its regulatory and supervised priorities until 2025.

The strategic priorities are informed by ensuring that the Authority is meeting the requirements of its statutory responsibilities, while ensuring its work, decisions, and policies are commensurate with developments within a rapidly evolving financial services sector.

The overall strategic priorities focus on:

• Developing enhanced regulatory frameworks to reinforce market trust and market integrity.

• Unlocking improved operational resilience through harnessing the power of digital transformation.

• Developing new financial innovations, while maintaining an understanding of potential risks.

• Ensuring continued alignment with the European Union and international standards.

The regulatory and supervisory priorities are closely developed alongside the MFSA's short- to medium-term business plans, supporting the Authority in undertaking its work as regulatory challenges and trends emerge.

Supervisory Priorities for 2025

The MFSA has developed its Supervisory Priorities for 2025, which follow on from its strategic priorities for official clarity on key areas for action in the year ahead. The MFSA has considered developments in the market, trends in regulations, and feedback from several European and international bodies for its Supervisory Priorities, including:

• The European Supervisory Authorities (ESAs)

• The European Central Bank (ECB)

• The European Commission

• International standard setters' recommendations.

The MFSA's development of Supervisory Priorities is based on its regulatory experience, establishing and setting a definition roadmap to best position itself to address some of the sector's challenging sustainability risks.

Ultimately, the priorities are intended to help the MFSA be proactive in operational activity and take action to mitigate harm to financial stability, while protecting consumers within a developing financial services sector, and providing support for a competitive and innovative European market.

On the record

Established
2002
Country
Malta
Oversight
Government body
Scope
Regulates forex and CFD brokers
Membership
IOSCO and FATF member
Transparency
High
Public register
Open the register
Website
mfsa.mt
Phone
356 2144 1155
Online contact
financialarbiter.org.mt
Related site
financialarbiter.org.mt
Protection check

What a licence from MFSA protects

Under MFSA rules, client money at a licensed firm is covered by a compensation scheme, and a dispute the firm will not settle can go to MFSA Complaints Office.

4 facts on record
  • Compensation schemeUp to €20000 (ICF)
  • Negative balance protection
  • Complaints routeMFSA Complaints Office
  • Maximum leverage1:30

What is protected

Two layers apply. Every MFSA-licensed provider is required by the regulator to run its own internal complaints handling procedure and make it available to customers, with complaints investigated by an employee of sufficient competence who was not directly involved in the matter. Above that, the Arbiter can direct a provider to pay compensation for loss of capital or income, up to 250,000 EUR per complainant for claims arising from the same conduct, together with interest and costs. Where fair compensation would require more, the Arbiter can recommend the provider pay the balance, and that recommendation does not bind the provider.

How to verify a licence

Open the MFSA financial services register at https://www.mfsa.mt/financial-services-register/ and search for the firm before you deposit anything. Search the full legal name exactly as it appears on your contract or account statement, not a trading abbreviation or a brand name: Malta's official complaint guidance states the provider's name should be written correctly, in full and not abbreviated. If the name does not come up, compare it against your product or service documentation, because a firm that cannot be found on the register may be authorised somewhere other than Malta, or may be recorded under a different registered name. A firm that was licensed at the time of the conduct but whose licence has since been suspended or withdrawn still appears within reach of the complaints route, so a lapsed permission does not by itself close your options.

Open the registerOfficial website

How to complain

Complain in writing to the provider first. The provider must give a final response in writing within 15 working days of receiving the complaint, and in exceptional circumstances outside its control that reply cannot go beyond 35 working days. If the reply does not satisfy you, or nothing arrives once the 15 working days have passed, you take the complaint to the Office of the Arbiter for Financial Services, N/S in Regional Road, Msida MSD 1920, Malta, either online or on the printed complaint form. There is no charge. The whole route is time-limited: the Arbiter accepts a complaint only if it was registered in writing with the provider no later than two years from the day you first had knowledge of the matter. Once registered, the provider gets 20 calendar days to reply to the Office, both sides are invited to mediation, and if that fails the Arbiter holds at least one hearing and issues a written decision. Decisions bind both parties, with an appeal to the Court of Appeal (Inferior Jurisdiction) within 20 days of notification.

These are the rules MFSA sets for the firms it licenses, read from its own record. They say nothing about how any one broker applies them, or which of its companies would hold your account; that is checked on each broker's own page.
Licensing terms

Getting licensed by MFSA

A licence from MFSA costs €50,000–100,000 to obtain on the record and covers 5 instrument types.

€50,000–100,000
Licence types
Investment Services Licence (Cat 2/3)
Business models allowed
Retail Agency (STP); Market Maker (Principal); Provide Liquidity (PoP)
Cost to obtain
€50000-100000
Coverage
Malta - EU - global (with exceptions)
Not served
USA - North Korea - Iran - other sanctioned countries

5 instruments regulated

  • Forex
  • Bond
  • Stocks
  • Derivatives
  • Loa
From the documents
Reviewed

What MFSA's own documents say

17 facts read from 11 official documents published by MFSA, each quoted and linked to its source.

17 facts

Jurisdiction and scope

The route covers providers licensed or authorised by the MFSA, which includes banks, financial institutions such as e-money institutions, insurance companies, insurance intermediaries, investment services providers such as financial advisers and stockbrokers, trustees and pension providers. It also reaches providers whose MFSA licence has since been suspended or withdrawn, so long as they were licensed during the period of the conduct complained of. It stops at the border of Maltese authorisation: a provider authorised in another EU or EEA Member State falls outside, and the Office refers such cases through FIN-NET rather than deciding them. Eligible complainants are natural persons, micro-enterprises, consumer associations under the Consumer Affairs Act (Cap. 378) and voluntary organisations under the Voluntary Organisations Act (Cap. 492).

Using this regulator

Check the register before funding an account, and keep the exact registered name of the firm from the register with your records, because that is the name the complaint route works from. Keep every contract note, application form, fact-find, terms of business document and valuation statement: these are the documents asked for when an investment or pension complaint is filed. Act early. The two-year window runs from the day you first had knowledge of the matter, not from the day you gave up on the firm, so send a dated written complaint to the provider as soon as something looks wrong, by registered mail or to the email address named in the provider's complaints procedure, and keep the acknowledgement. Do not start a court case on the same subject matter first: a complaint that has already been before a court, tribunal or another dispute resolution body may be rejected. Complaints must be written in Maltese or English.

Good to know

This dossier covers licence verification, the complaints route, decision and award limits, and who is eligible to use it.

Key facts

KeyVerifying a licence

Check the firm on the MFSA financial services register first

A broker's claim to be MFSA regulated is checkable in about a minute, and the same register decides whether any Maltese complaint route will be open to you later.

Malta's official complaint guidance tells a customer to check whether the provider is, or was, licensed by the regulator in Malta on the MFSA financial services register before taking any dispute further, and states that a name which cannot be found may belong to a provider that is not authorised in Malta.

Before you submit your complaint to us, please check whether the financial services provider you are complaining about is (or was) licensed by the regulator in Malta, click here to access the MFSA’s financial services register (external link).
Quoted in Step 2: Taking your complaint furtherRead the source
If you are unable to locate the name of your provider on the MFSA's online register, check your product or service documentation. You might be searching for a provider who is not authorised by the Maltese financial regulator (in which case, we would not be able to accept your complaint) or you may be writing it wrongly.
Quoted in Step 2: Taking your complaint furtherRead the source

Where in the document: Step 2: Taking your complaint further, sections on eligible providers

  • public register
  • license verification
  • scope of authorisation
KeyCompensation scheme

Awards reach 250,000 EUR per complainant, plus interest and costs

EUR 250,000

It sets the practical ceiling on what a Maltese complaint can recover for you, which matters if the amount at stake in your trading account is larger than that.

The Arbiter can make awards up to 250,000 EUR to each complainant for claims arising from the same conduct, together with any additional sum for interest due and other costs. Above that figure, the Arbiter can only recommend that the provider pay the balance, and the recommendation does not bind the provider.

The Arbiter is empowered to adjudicate and resolve disputes and, where appropriate, make awards up to €250,000, together with any additional sum for interest due and other costs, to each complainant for claims arising from the same conduct.
Quoted in Investigation & AdjudicationRead the source
The Arbiter may, if he considers that fair compensation requires payment of a larger amount than such award, recommend that the financial services provider pay the complainant the balance, but such recommendation shall not be binding on the service provider.
Quoted in Investigation & AdjudicationRead the source

Where in the document: Investigation & Adjudication, Adjudication section

  • retail clients
  • compensation
  • award limit
KeyHow to complain

Two years to put the complaint in writing to the provider

The clock starts when you first knew something was wrong, not when the firm stopped answering, so a dated written complaint sent early is what keeps the route open.

A complaint reaches the Arbiter only if it was registered in writing with the provider no later than two years from the day the customer first had knowledge of the matters complained of.

The Arbiter will accept a complaint if it is registered in writing with your provider by not later than two (2) years from the day on which you first had knowledge of the matters complained of.
Quoted in Step 1: Complain with your providerRead the source

Where in the document: Step 1: Complain with your provider, closing note

  • retail clients
  • complaint deadline
  • time limit
KeyJurisdiction and limits

Only MFSA-licensed providers fall inside the complaint route

A firm that advertises a Malta address but holds no MFSA authorisation leaves you outside this route entirely, which is the difference between a binding decision and none at all.

Complaints are accepted only against providers licensed or authorised by the Malta Financial Services Authority, and the Office states plainly that it cannot take complaints against providers who are not authorised in Malta.

We can only accept complaints against providers who are licensed or authorised by the Malta Financial Services Authority (MFSA), the financial regulator in Malta.
Quoted in Step 2: Taking your complaint furtherRead the source
We cannot take complaints against providers who are not authorised in Malta.
QuotedRead the source

Where in the document: Step 2: Taking your complaint further, eligible providers

  • license verification
  • scope of authorisation
  • jurisdiction
KeyHow to complain

Providers must give a final written reply in 15 working days

15 working days

Once 15 working days pass with no reply, you can go straight to the Arbiter without waiting for the firm any longer.

A provider must give the customer a final response in writing within 15 working days of receiving the complaint, and where exceptional circumstances outside its control cause a delay, the final reply must still arrive within 35 working days.

A provider is required to give the customer a final response in writing within 15 working days (around three weeks) from receipt of the complaint.
QuotedRead the source
However, the final reply from the provider must always be forthcoming within 35 working days (around seven weeks) from receipt of the complaint.
QuotedRead the source

Where in the document: Complaint handling procedures, provider response section

  • complaint deadline
  • provider obligations

More facts, by topic

Search by the registered name written in fullThe provider's name has to be written correctly, in full and not abbreviated. Trading brands rarely match the registered entity, so take the legal name from your contract or statement and search that. If nothing comes back, compare the name against your product documentation before concluding anything.1 fact
UsefulPublic register

Search the register by the full name, not an abbreviation

Trading brands and abbreviations often differ from the registered entity name, and searching the brand instead of the legal name is the usual reason a licensed firm appears to be absent.

Official guidance on filing a complaint states that the provider must be licensed by the Malta Financial Services Authority and that its name should be written correctly, in full and not abbreviated.

is against a financial services provider that is licensed by the Malta Financial Services Authority (check the Authority's financial services register, available here). The provider's name in your complaint form should be written correctly, in full and not abbreviated.
Quoted in Step 3: Complain with usRead the source

Where in the document: Step 3: Complain with us, checklist

  • public register
  • license verification
Licensed firms must publish an internal complaints procedureEvery MFSA-licensed provider has to maintain its own internal complaints handling procedure and make it available to customers, with a senior member of staff responsible for it and the complaint reviewed by someone not involved in the matter. Firms are also expected to follow any rules, directives or guidelines the MFSA issues.1 fact
UsefulWhat is protected

Every licensed firm must run an internal complaints procedure

You are entitled to a written procedure and a named senior contact at the firm itself, which is the first step you must complete before the Arbiter will look at anything.

Providers are required by the financial regulator to maintain their own internal complaints handling procedures and make them available to customers, and they are expected to follow any rules, directives or guidelines the Malta Financial Services Authority issues.

Providers are required by the financial regulator to have their own internal complaints handling procedures, and to make this available to their customers.
QuotedRead the source
Providers are also expected to adhere fully to any rules, directives, or guidelines which the Malta Financial Services Authority may issue from time to time.
QuotedRead the source

Where in the document: Complaint handling procedures, opening section

  • provider obligations
  • complaints handling
  • conduct rules
Two years to write to the firm, 15 working days for its replyTwo years from the day you first had knowledge of the matter is the outer limit for registering a written complaint with the provider. The firm then has 15 working days to give a final written response, and 35 working days at the very most. After that the complaint goes to the Office of the Arbiter for Financial Services at no charge, the firm gets 20 calendar days to answer, and the resulting decision binds both sides with 20 days to appeal.4 facts
UsefulHow to complain

Filing a complaint with the Arbiter carries no charge

Cost is not a reason to leave a dispute unresolved, and a complaint carries the same weight whether or not a lawyer files it for you.

There is no charge for submitting a complaint with the Office of the Arbiter for Financial Services, and legal representation is optional, though a complainant who appoints an adviser pays that adviser's fees.

There is no charge for submitting a complaint with us and our services are completely free.
Quoted in Step 3: Complain with usRead the source

Where in the document: Step 3: Complain with us, opening section

  • retail clients
  • complaint route
  • fees
UsefulHow to complain

Decisions bind both sides, with 20 days to appeal

20 days

A decision in your favour is enforceable rather than advisory, and if the firm appeals you have a fixed and short window in which to respond.

A decision of the Arbiter binds both parties, subject only to appeal to the Court of Appeal (Inferior Jurisdiction), and an appeal must be lodged within 20 days of the date the decision is notified to the parties.

Decisions are binding on both parties, subject only to appeal to the Court of Appeal (Inferior Jurisdiction) [see below].
Quoted in Investigation & AdjudicationRead the source
Appeals are lodged with the Court of Appeal (Inferior Jurisdiction) within 20 days from the date when the decision is notified to the parties or, in the event that a request for clarification or correction of a decision, from the date when such interpretation or clarification or correction made by the Arbiter is notified to the parties;
Quoted in Investigation & AdjudicationRead the source

Where in the document: Investigation & Adjudication, Decisions of the Arbiter

  • appeal deadline
  • binding decision
UsefulHow to complain

The firm gets 20 calendar days to answer a registered complaint

20 days

It gives you a realistic sense of pace after filing, and a firm that misses the deadline risks having a late submission ruled inadmissible.

Once a complaint is registered, it is sent to the provider, which has 20 calendar days from receiving it to submit a reply, after which both parties are invited to mediation.

Your complaint form and documentation will then be sent to your provider, who has 20 calendar days from receiving it to submit a reply.
Quoted in Step 4: How we handle your complaintRead the source
The provider has 20 calendar days from date of delivery of a complaint to submit its response to the OAFS.
QuotedRead the source

Where in the document: Step 4: How we handle your complaint, after registration

  • complaint route
  • provider obligations
  • timeline
UsefulHow to complain

A parallel court case can close the complaint route

It means the order matters: starting a court action or filing with another dispute body first can cost you the Maltese route on the same claim.

A complaint may be rejected where the same subject matter has been the subject of a law suit before a court or tribunal, or of a complaint lodged with another alternative dispute resolution entity in any other jurisdiction, initiated by the same complainant.

has not been the subject of a law suit before a court or tribunal, or a complaint lodged with another alternative dispute resolution entity (such as an Ombudsman) in any other jurisdiction, initiated by the complainant (or complainants) on the same subject matter.
Quoted in Step 3: Complain with usRead the source

Where in the document: Step 3: Complain with us, checklist

  • complaint route
  • eligibility
  • court proceedings
Banking, insurance, investment services, trusts and pensionsSeven provider categories make up the Maltese regime: banks, financial institutions such as e-money institutions, insurance companies, insurance intermediaries, investment services providers such as financial advisers and stockbrokers, trustees and pension providers. Match the permission a firm claims against the category it should hold.1 fact
UsefulScope of authorisation

Investment advisers and stockbrokers sit under MFSA authorisation

It tells you which activity a Maltese licence is actually granted for, so you can match the permission a firm claims against the category it should hold.

The financial service providers within the Maltese regime are listed as banks, financial institutions such as e-money institutions, insurance companies, insurance intermediaries, investment services providers such as financial advisers and stockbrokers, trustees and pension providers.

Investment services providers (such as financial advisers and stockbrokers);
Quoted in Step 2: Taking your complaint furtherRead the source

Where in the document: Step 2: Taking your complaint further, list of financial service providers

  • scope of authorisation
  • licence categories
  • investment services
MFSA authorisation is the boundary of the complaint routeOnly providers licensed or authorised by the MFSA fall inside, including firms whose licence was later suspended or withdrawn if they were licensed when the conduct occurred. A provider authorised in another EU or EEA Member State falls outside, and those cases are referred to the equivalent body in that country through FIN-NET.2 facts
UsefulJurisdiction and limits

Suspended and withdrawn licences remain within reach

If a broker loses its authorisation after the events you are disputing, your right to bring the complaint survives the loss of the licence.

The Arbiter can investigate complaints against providers whose MFSA licence has been suspended or withdrawn, provided the firm was licensed during the period of the conduct being complained of.

The Arbiter has the power to investigate complaints against providers whose licence has been suspended or withdrawn by the MFSA, but which were licensed during the period in relation to the provider’s conduct being complained of.
Quoted in Step 2: Taking your complaint furtherRead the source

Where in the document: Step 2: Taking your complaint further, providers you can complain about

  • public register
  • jurisdiction
  • licence withdrawal
UsefulJurisdiction and limits

Firms authorised elsewhere in the EU or EEA fall outside

A group that markets from Malta but books your account with an entity licensed in another Member State sends your complaint to that country's body, not to Malta.

A complaint against a provider authorised in another EU or EEA Member State cannot be taken by the Maltese Office, which instead helps identify the equivalent complaints body in the country where the provider is authorised.

If your complaint is against a provider who is authorised in another Member State of the EU and EEA, we would be unable to take your complaint.
QuotedRead the source

Where in the document: Enquiries & Minor Cases, EU and EEA providers

  • jurisdiction
  • cross border
  • fin net
Malta's designated ADR entity for financial servicesLegal Notice 137 of 2017 designated the Office of the Arbiter for Financial Services as Malta's ADR entity under Directive 2013/11/EU, and the Office belongs to FIN-NET. That places Maltese financial disputes inside the recognised EU out-of-court framework and gives a route to the equivalent body in other Member States.1 fact
ContextMembership and standing

Designated EU ADR entity and member of FIN-NET

It means a dispute with a Maltese firm is handled inside the recognised EU out-of-court framework, and a dispute with a firm authorised elsewhere in the EU or EEA can be pointed to the equivalent body there.

Legal Notice 137 of 2017 appointed the Office of the Arbiter for Financial Services as Malta's ADR entity for financial services for the purposes of Directive 2013/11/EU, and the Office is a member of FIN-NET, the network of national bodies settling financial services complaints out of court.

By virtue of Legal Notice 137 of 2017 (Arbiter for Financial Services (Designation of ADR Entity) Regulations, 2017), the Minister for Finance, as the competent authority for the purposes of the ADR Directive, appointed the Office of the Arbiter for Financial Services as the ADR entity for financial services in Malta.
Quoted in Legal BasisRead the source
We are members of FIN-NET, the Europe-wide network of national organisations responsible for settling consumers’ financial services complaints out of court.
QuotedRead the source

Where in the document: Legal Basis, Designated financial ADR entity

  • cross border
  • adr
  • fin net
A micro-enterprise means fewer than 10 staff and 2,000,000 EUR2,000,000 EUR in turnover or balance sheet total, and fewer than 10 employees, is the line for a company complainant. Natural persons, consumer associations under Cap. 378 and voluntary organisations under Cap. 492 are also eligible. If you trade through a larger company, this route is not open to you.1 fact
UsefulKey definitions

A micro-enterprise means under 10 staff and 2,000,000 EUR

EUR 2,000,000

If you trade through a company rather than in your own name, this definition decides whether the Maltese complaint route is available to you at all.

Eligible complainants include natural persons, consumer associations, voluntary organisations and micro-enterprises, and a micro-enterprise is defined as a firm employing fewer than 10 persons whose turnover or balance sheet totals do not exceed 2,000,000 EUR.

a micro-enterprise. A micro-enterprise is a firm which employs fewer than 10 persons and its turnover/balance sheet totals do not exceed €2,000,000;
Quoted in Step 2: Taking your complaint furtherRead the source

Where in the document: Step 2: Taking your complaint further, who can lodge a complaint

  • retail clients
  • eligibility
  • micro enterprise
Chapter 555 has been in force since 18 April 2016The Arbiter for Financial Services Act, Chapter 555 of the Laws of Malta, came into force on 18 April 2016 through Act XVI of 2016. It sets the jurisdiction, powers and accountability of the Office, which is why the decisions it produces are binding rather than advisory.1 fact
ContextOther useful facts

Complaints framework rests on Chapter 555 since April 2016

The powers a trader relies on, including binding decisions and compensation orders, come from statute rather than from a voluntary code, which is what makes them enforceable.

The Arbiter for Financial Services Act, Chapter 555 of the Laws of Malta, came into force on 18 April 2016 by virtue of Act XVI of 2016, and sets the administrative, operational and jurisdictional framework for the Office and the powers of the Arbiter.

The Arbiter of the Financial Services Act (Chapter 555 of the Laws of Malta) was set in force on 18 April 2016 by virtue of Act XVI of 2016.
Quoted in Legal BasisRead the source
The Office of the Arbiter For Financial Services is a free, autonomous and independent body with the power to mediate, investigate, and adjudicate complaints filed by eligible customers against financial services providers licensed by the Malta Financial Services Authority (MFSA), the financial services regulator in Malta.
QuotedRead the source

Where in the document: Legal Basis, Arbiter for Financial Services Act

  • legal basis
  • statute

11 documents examined

Show 5 more documents
Read by Wikilix from MFSA's published documents; every fact links to the page or file it came from.Last reviewed
Licensed brokers

Brokers licensed by MFSA

20 brokers on the Wikilix record hold a licence from MFSA; the 10 highest-scored are below, and the finder searches them all.

20 brokers

  1. Rank 1

    LiteForex

    Regulated    Mongolia · since 2008    Wikilix score 56.0
  2. Rank 2

    ALB

    Suspicious Clone    Malta · since 2017    Wikilix score 55.0
  3. Rank 3

    J.P. Morgan

    Regulated    Hong Kong · since 1799    Wikilix score 53.0
  4. Rank 4

    Deriv

    Suspicious Clone    Malta · since 2017    Wikilix score 53.0
  5. Rank 5

    Swissquote

    Regulated    United Kingdom · since 2011    Wikilix score 53.0
  6. Rank 6

    FXTIME

    Regulated    Cyprus · since 2011    Wikilix score 52.0
  7. Rank 7

    NSBroker

    Regulated    Malta · since 2011    Wikilix score 50.0
  8. Rank 8

    Trive

    Regulated    British Virgin Islands    Wikilix score 50.0
  9. Rank 9

    Alchemy Markets

    Offshore    Seychelles · since 2017    Wikilix score 49.0
  10. Rank 10

    NSBroker

    Scam    Malta · since 2011    Wikilix score 49.0

About this information

The details on this page about Malta Financial Services Authority were compiled from the regulator’s own official documents, its website and other public sources, and are presented as neutral, factual guidance.

If you believe something here is inaccurate, or you spot a critical problem, please let us know via Contact us.