Axi: ASIC licence 318232

Axi handles complaints first through its own internal procedure. If a dispute with AxiTrader LLC is not resolved, the client can take it to the Financial Commission, a free external dispute-resolution body that Axi says it belongs to and whose decisions Axi describes as binding. Axi says the Commission's compensation fund can pay up to EUR 20,000 per client, but only when a member refuses to follow one of its judgments; it is a private membership scheme, not a regulator.

Yes, on Axi's international sites: Axi's help centre states that clients can lose more than the amount they deposited. Axi's UAE site says retail clients of AxiCorp Financial Services Pty Ltd have negative balance protection, and on the EU site clients who opt for professional status give up negative balance protection.

On its EU site, Axi says it aims to process a withdrawal request within one to two business days, Monday to Friday, after which the money takes the payment channel's own time. The EU deposits page lists card withdrawals as instant and bank withdrawals at one to three days, while the EU Product Schedule says card refunds usually take three to five business days and international bank transfers two to five. The deposits page calls withdrawals free, but the Product Schedule allows a US$25 administration fee on a withdrawal of US$50 or less unless it is for the full balance.

The Standard account charges no commission and has EURUSD spreads from 0.68 pips, while the Premium account has EURUSD spreads from 0.0 pips and charges $4.50 per round trip, according to Axi's help centre and its EU site. On the EU site, an account with no trading and no open positions for 12 months is also charged an inactivity fee of 10 EUR, GBP or USD, or 40 PLN, each month.

Axi is a brand of AxiCorp Financial Services Pty Ltd, an Australian company (ACN 127 606 348), and the company that holds your account depends on where you live. The international and Asian sites, including axi.com/int, are run by AxiTrader LLC, which Axi says is incorporated in Saint Vincent and the Grenadines under number 4303 LLC 2025 and wholly owned by AxiCorp Financial Services Pty Ltd. EU clients deal with Solaris EMEA Ltd of Cyprus through axi-solaris.com/eu, UAE clients with the Dubai branch of AxiCorp Financial Services Pty Ltd, and UK clients with Axi Financial Services (UK) Limited through axi.com/uk.

Yes. Axi does not accept residents of the United States, and its account registration flags 29 countries and territories as prohibited, among them Russia, Belarus, Ukraine, Iran, North Korea, Cuba, Syria, Israel and Saint Vincent and the Grenadines. France and the French overseas territories are excluded too, and Axi's help centre says it cannot offer accounts in Ontario, Canada. The international sites are not intended for residents of Australia and New Zealand, whom Axi directs to axi.com/au, and the EU site accepts residents of 24 listed European countries.

Axi's help centre says its live chat is available 24/7 in several languages, that emails are usually answered within one to two business days and that clients who prefer a phone call can request a callback; a ticket form is also available at help.axi.com. The EU site likewise describes 24/7 multilingual support by live chat, WhatsApp and email, with a phone line in Limassol (+357 250 30 932) and its own help centre at cysecsupport.axi.com.

Axi's help centre lists leverage of up to 1000:1 on both the Standard and Premium accounts, and says the maximum a client can use depends on their country of residence and account type. On the EU site, retail clients are limited to 30:1, and clients who qualify as professional can reach 400:1, although the header of that page shows 338:1.

Axi gives a recommended minimum deposit of USD 100 for both its Standard and Premium accounts, according to its help centre. On the EU site run by Solaris EMEA Ltd, the Standard account card recommends $5 while the comparison table on the same page shows $100, and the Premium account shows $100.

Axi offers MetaTrader 4, MetaTrader 5 and its own Axi Trading Platform app. Its help centre lists both MetaTrader platforms for the Standard and Premium accounts, and on the EU site MT4 and MT5 are available for Windows, macOS and the web, while the Axi app runs on the web, iOS and Android with TradingView charts built in. The EU site also names a separate copy trading app.

Axi's group companies are regulated in Australia, the UK, Cyprus, New Zealand and Dubai, but AxiTrader LLC, the company behind axi.com/int and Axi's other international sites, holds none of those licences. WIKILIX confirmed the five group licences on the regulators' own registers on 28 October 2026: ASIC 318232, FMA 518226 and DFSA F003742 (arranging deals only) for AxiCorp Financial Services Pty Ltd, FCA 466201 for Axi Financial Services (UK) Limited and CySEC 433/23 for Solaris EMEA Limited. Axi's help centre describes AxiTrader LLC as registered by the Financial Services Authority of Saint Vincent and the Grenadines, which is a company registration, not a financial licence. Protection follows the company: EU retail clients of Solaris EMEA Limited are covered by Cyprus's Investor Compensation Fund for eligible claims up to 20,000 EUR, while clients of AxiTrader LLC can lose more than they deposit and can take an unresolved complaint to the Financial Commission, a private dispute-resolution body.