Clause 4.4 gives you one way to ask for your money: click Withdrawal request in the Tradenv portal. That portal is gone. Both of the broker's web addresses now serve a page offering the domain for sale.
Why this matters
You cannot make the request the contract requires, because the place it names has been taken down. No other method is written into the agreement, and no address is given for asking a human instead.
Exhibit 1Every flagged clause gets its own number so you can point at this one. The number does not change, so a link to it keeps working.CriticalHow much this clause can cost you, in our reading. Critical can take your money or your profit. Warning can delay or limit it. Notice is simply worth knowing before you sign.Rarely seenHow ordinary this wording looks next to the contracts we read. This is our reading of the clause, not a count of other brokers.
Tradenv’s customers can withdraw their funds and benefits whenever they need to. To request a partial or complete withdrawal of funds from your account, Customer must click on “Withdrawal request” in the Tradenv portal.
Our readingOur own comment on the clause, not the broker's words. Anything we quote is marked as a quotation.Contracts routinely route withdrawals through a client portal. What is unusual is the portal and both company domains leaving service while the contract naming them is still the one clients signed.
- Worse together with Exhibit 10Read these two clauses together. Each one costs more because the other exists.The website that was the only withdrawal route was also the only place Tradenv promised to publish changes to the contract.

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