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Contract reading

What eonefx legally published, but does not want you to read

Every clause below is published by eonefx itself, on its own website, today. The finding is not that the text exists. It is the distance between what a client is shown and what a client agreed to. Read from its own documents on .

Contracting entity: EONE GENERAL TRADING PTE. LTD

withdrawalscopied documenthidden feerisk disclosuresole discretionblank termsclient moneydeemed acceptancedispute barrierlicence claim

EONE's website says Malaysian clients are served by a company licensed in Mauritius. The agreement you actually sign is with a Singapore company that holds no financial licence. The contract lets EONE seize your profit, keep your deposit and refuse to correspond about it. You get three business days to complain, and the email address for complaints is left blank.

Back to eonefx

Contract risk

Money at risk
8.5/10

Where this contract sitsHow far this contract goes, overall. Under 2 is nothing beyond the ordinary; 6 to 9 means several clauses put money you have already earned at risk; 9 and above reads as designed to make payout refusable.

0510
CriticalClauses that can cost you money you have already earned or deposited, or that remove your ability to challenge it.
10
FlaggedEvery clause worth knowing about, at all three severities. Ordinary terms that every broker has are not counted.
26
DocumentsHow many of the broker's own legal files this reading is based on. Each one was downloaded and hashed on the date shown.
15
ContradictionsPlaces where a promise the broker makes in public is not kept by the clause that governs it.
10

How the 26 break downThe same flagged clauses, split by how much each one can cost you. Severity is our reading of the clause, not the broker's label.

Critical10
Warning15
Notice1

The numbers in this contractFigures taken from this broker's own clauses, so the labels differ from broker to broker. The four in the panel above are the same on every report.

4 of these 4 figures come from a clause we rate critical, which means it can take your money or your profit rather than only delay it.

Critical3 working daysTime to complain. Jump to the clause this comes from.Three business days to complain, then silence is consentCritical7 working daysWithdrawal limit. Jump to the clause this comes from.EONE picks your withdrawal method, currency and timingCritical15Bonus requirement. Jump to the clause this comes from.The prize draw releases your deposit only after a lot targetCritical$5Fee on an unused account. Jump to the clause this comes from.Dormant after 90 days, then a fee that takes the rest

What the documents say

26 clauses worth knowing about, worst first, each quoted from eonefx's own files

01

EONE's regulation page says Malaysian clients are served by a company licensed in Mauritius. The agreement you accept is with EONE GENERAL TRADING PTE. LTD, a Singapore company whose only registration is with the companies registry.

In plain words

On a principal basis, as your counterparty, means the broker takes the other side of your trade itself. Your loss is then the firm’s gain, so it has an interest in how your trade ends.

Why this matters

The licence on the website belongs to a company you have no contract with. If your money goes missing you would be chasing a Singapore trading company that no financial regulator supervises.

Exhibit 1CriticalRarely seen

EONE?s securities business services are provided by EONE GENERAL TRADING PTE. LTD (operating under the trading name ?EONEFX?), which is registered with accounting and corporate regulatory authority (ACRA) with UEN number 201822737W under the Ministry Of Finance of the Government of Singapore.
Clause Preamble in Terms and Conditions
Downloaded from the broker's site on Open the reference
Our own capture of eonefx.com, taken on Sep 30, 2026The claim, on Opening statement of the Malaysia English regulation pageVisit this page on the broker's siteDownload the full size image file
Our own capture of eonefx.com, taken on Sep 30, 2026What the contract says, clause PreambleVisit this page on the broker's siteDownload the full size image file
Set against a regulated standard: FCA (UK), CySEC (Cyprus)

Firms licensed by the FCA or CySEC must name the licensed entity as the client's counterparty in the client agreement and identify it where they advertise. EONE's agreement names a company that holds no financial licence.

eonefx is not licensed by these regulators, so this is a comparison of practice, not a finding of any breach.

02

You get three business days from the day something goes wrong to put a complaint in writing. Miss that and clause 83.4 treats your silence as approval of everything EONE has done.

Why this matters

A trade you query on the fourth day is closed to you. The clock starts when the event happens, not when you notice it, and the contract leaves the complaints email address blank.

Exhibit 2CriticalHarder than usual3 working days

All complaints must be reported to us, in writing, within three (3) Business Days from the occurrence of the event that gives rise to your complaint (for the purposes hereof, unless the context requires otherwise, ?Business Days? are Monday through Friday, excluding bank holidays in ???????..).
Clause 83.4 in Terms and Conditions
Downloaded from the broker's site on Open the reference
Our own capture of eonefx.com, taken on Sep 30, 2026Three business days to complain, then silence is consent (clause 83.4)Visit this page on the broker's siteDownload the full size image file
Set against a regulated standard: FCA (UK), CySEC (Cyprus)

Firms licensed by the FCA or CySEC must give a retail client months rather than days to complain, and must point them to an independent ombudsman they can use free of charge. EONE gives you three business days and names no outside scheme.

eonefx is not licensed by these regulators, so this is a comparison of practice, not a finding of any breach.

What happens, and when

The stages this clause runs through, taken from the broker's own document
TriggerWhat the broker may then doClause
Day 0The event you want to complain about happens, whether or not you see it.83.4
3 business daysYour written complaint must already be with EONE.83.4
After 3 business daysYour silence counts as agreement to everything EONE did before you complained.83.4
5 business daysEONE sends written acknowledgement of a formal complaint.83.7
30 business daysEONE aims to resolve the complaint.83.8
  • Worse together with Exhibit 22A three day window closes the door, and the liability cap limits what is behind it even if you get through in time.
03

If EONE decides your trading was abusive, clause 59.1 lets it seize the profit and clause 55.2 lets it keep the deposit too. Its own decision is final and, in EONE's words, no correspondence will be entered into.

Why this matters

You can deposit, trade, and be left with nothing, with no route to argue. Nothing in the contract defines abuse, so the test is whatever EONE decides it is.

Exhibit 3CriticalRarely seen

Regarding the latter, where our business relationship has been terminated but you, however, managed to successfully open an account and trade with our company due to any technical and/or human error, we reserve every right to immediately close your account upon identification, nullify any profit/loss generated and even not liable to refund the original amount of deposit, and client have to pay g any deposit and withdrawal charges.
Clause 55.2 in Terms and Conditions
Downloaded from the broker's site on Open the reference
Our own capture of eonefx.com, taken on Sep 30, 2026Profit seized, deposit kept, and no correspondence (clause 55.2)Visit this page on the broker's siteDownload the full size image file
  • Worse together with Exhibit 9EONE publishes three different lists of countries it will not serve, and this clause is what happens to your money if it later decides you were never eligible.
  • Worse together with Exhibit 21Treating all your accounts as one means a seizure on one account can reach the balance of the others.
04

Your withdrawal goes out by the method and in the currency EONE chooses, whatever you paid in with. Its deposit policy says 2 to 7 business days, its contract says 24 working hours, and its deposit page shows 3 to 30 minutes.

Why this matters

You cannot tell when your money will arrive or in what currency, and the transfer costs land on you. EONE can also hold any request while it asks for more documents, with no deadline on that review.

Exhibit 7CriticalHarder than usual7 working days

If we are unable to remit the funds, or any partial amount thereof, to the same remitter from, and by the same payment method through which such funds were initially received by us, we reserve the right (but shall under no circumstances be obliged) to transmit the funds via an alternative payment method selected by us, at our sole discretion, in any currency we deem fit (regardless of the currency in which the initial deposit was made).
Clause 66.6 in Terms and Conditions
Downloaded from the broker's site on Open the reference
Our own capture of eonefx.com, taken on Sep 30, 2026The claim, on Opening line of the deposits and withdrawals pageVisit this page on the broker's siteDownload the full size image file
Our own capture of eonefx.com, taken on Sep 30, 2026What the contract says, clause 66.6Visit this page on the broker's siteDownload the full size image file
  • Only applies after Exhibit 20No withdrawal happens at all until EONE has validated your documents, so the clock only starts once it is satisfied.
05

EONE's Playball 2026 draw asks you to lock a deposit for three to twelve months. Your capital comes back only once you hit a trading target, 15 lots on a $1,000 lock, at spreads far wider than its own standard account.

Why this matters

A lot is a standard trade of 100,000 units, so 15 lots means moving 1.5 million units before you can touch your own money. Rewards arrive as a token called LEMX, and prizes must be collected in person in the UAE.

Exhibit 12CriticalRarely seen15

Capital : Withdrawable after lot completion
Quoted in Playball 2026 Malaysia (Royal Draw terms and conditions)
Read from the broker's site on Open the reference
Our own capture of eonefx.com, taken on Sep 30, 2026The prize draw releases your deposit only after a lot targetVisit this page on the broker's siteDownload the full size image file
  • Worse together with Exhibit 3The promotion bans scalping under rules it does not publish, and clause 59.1 is what lets EONE seize the profit if it decides you broke them.
06

Signing up means you have read and accepted EONE's Spreads and Conditions Schedule, a document that appears on no page of its website. That missing schedule is also where the contract puts the mark-up on currency conversions.

Why this matters

You cannot check what EONE charges you before you trade. Clause 55.2 lets it add new fees whenever it likes, and its relationship disclosure sends you to a fees section of the website that does not exist.

Exhibit 4WarningHarder than usual

By accepting these Terms and Conditions, you acknowledge that you have read, understood and accepted the information under the Spreads and Conditions Schedule posted on our Online Trading Facility, in which all such Commissions and Charges (including, without limitation, spreads, charges, interest and other fees) are explained.
Clause 54.1 in Terms and Conditions
Downloaded from the broker's site on Open the reference
Our own capture of eonefx.com, taken on Sep 30, 2026The claim, on Feature card on the social trading pageThis capture shows the page the quotation was taken from. The words themselves are not marked in it, so please read the quotation above as the evidence.Visit this page on the broker's siteDownload the full size image file
Our own capture of eonefx.com, taken on Sep 30, 2026What the contract says, clause 55.2Visit this page on the broker's siteDownload the full size image file
Our own capture of eonefx.com, taken on Sep 30, 2026The claim, on No Deposit Fees card on the account types pageVisit this page on the broker's siteDownload the full size image file
Our own capture of eonefx.com, taken on Sep 30, 2026What the contract says, clause 66.1Visit this page on the broker's siteDownload the full size image file
Our own capture of eonefx.com, taken on Sep 30, 2026You accept a fee schedule EONE does not publish (clause 54.1)Visit this page on the broker's siteDownload the full size image file
Set against a regulated standard: FCA (UK), CySEC (Cyprus), ESMA (EU)

Firms licensed by the FCA or CySEC, and firms following ESMA's rules, must give a retail client the total costs and charges before they trade. EONE's contract instead deems you to have accepted a schedule it does not publish.

eonefx is not licensed by these regulators, so this is a comparison of practice, not a finding of any breach.

  • Same clause as Exhibit 3Clause 55.2 is both the list of fees EONE may charge and the clause that lets it keep your deposit.

Five things EONE advertises that its own documents contradict

EONE advertises 2% interest on your balance, leverage up to 1:1000, negative balance protection and automatic copy trading. Its refund policy pays no interest, its risk notice discloses 1:500, its relationship disclosure says you can lose more than you invest, and clause 23.4 bans copying trades without written consent. Malay and Indonesian readers are shown a licence number the English pages never mention.

In plain words

Negative balance protection is a limit that stops you owing more than you put in. Without it, one fast market move can leave you owing the broker money on top of your deposit.

Promises against the contract5 clauses flagged

The account page lists negative balance protection, the promise that a loss cannot push you below zero, as a standard control. EONE's relationship disclosure says you can lose more than your initial investment and may have to pay more.

Why this matters

Nothing tells you which of EONE's own statements wins. Clause 87.2 requires you to pay any debit balance on any of your accounts whenever EONE asks.

Exhibit 8CriticalRarely seen

Trading in leveraged Financial Instruments involves significant risk on your invested capital. However, EONE follows a ?no negative balance? policy which means that you cannot lose more than your invested capital.
Clause 70.7 in Terms and Conditions
Downloaded from the broker's site on Open the reference
Our own capture of eonefx.com, taken on Sep 30, 2026The claim, on Risk Management Tools card on the account types pageVisit this page on the broker's siteDownload the full size image file
Our own capture of eonefx.com, taken on Sep 30, 2026What the contract says, clause 1Visit this page on the broker's siteDownload the full size image file
Our own capture of eonefx.com, taken on Sep 30, 2026Negative balance protection promised, then taken back (clause 70.7)Visit this page on the broker's siteDownload the full size image file
Set against a regulated standard: FCA (UK), CySEC (Cyprus), ESMA (EU)

Firms licensed by the FCA or CySEC, and firms following ESMA's product rules, must give retail CFD clients negative balance protection on every account. EONE promises it in one clause and charges you the deficit in another.

eonefx is not licensed by these regulators, so this is a comparison of practice, not a finding of any breach.

The Malay and Indonesian footers show only a licence number, with no company name and no regulator. The English footer names EONE CAPITAL LIMITED, its Mauritius regulator and a link to the public register.

Why this matters

Reading in Malay or Indonesian, you cannot look up who you are dealing with. The Malay contract also tells you the English version wins wherever the two differ.

Exhibit 11WarningRarely seen

No. Lesen: GB23202403 FS-4. I
Clause Footer in Terma dan Syarat (Terms and Conditions, Bahasa Melayu)
Downloaded from the broker's site on Open the reference

The account page offers up to 2% interest on your trading balance. EONE's refund policy says it will not pay any interest on client money at all.

Why this matters

Money you leave with EONE to earn that 2% earns nothing under the contract. The same clause lets EONE keep any interest the bank pays it on your funds.

Exhibit 17WarningHarder than usual2%

We will not pay any interest on any Client Money held on your behalf, regardless of whether we receive interest on those deposits from the financial institution(s) with which we hold the Client Money or not.
Clause Safeguarding of Clients Funds, 4 in Refund Policy, p.4
Read from the broker's site on Open the reference

The account page offers dynamic leverage up to 1:1000, so a dollar of your own money controls a thousand dollars of currency. The risk notice EONE tells you to read says leverage can often be as high as 1:500.

Why this matters

At 1:1000 a move of one tenth of one percent against you wipes out the money behind your position. The document written to warn you understates the size of that risk by half.

Exhibit 18WarningHarder than usual1000

The Leverage with the Company conducting the brokerage activities can often be as high as 1:500, and thus there is a high risk of losing money rapidly due to leverage.
Clause 14.1 in Risk Disclosure and Warnings Notice
Read from the broker's site on Open the reference
Set against a regulated standard: FCA (UK), ESMA (EU)

Firms following the FCA's and ESMA's retail rules cap CFD leverage at 30 to 1 on major currency pairs. EONE advertises up to 1:1000 to retail clients.

eonefx is not licensed by these regulators, so this is a comparison of practice, not a finding of any breach.

EONE sells copy trading and portfolio management from its main menu. Clause 23.4 says using its software to copy trades, or on any portfolio management structure, is not allowed without EONE's prior written consent.

Why this matters

Nothing on the social trading pages gives you that written consent, and the stated penalty is immediate termination. EONE also pays the traders you choose to copy, so their volume earns them money.

Exhibit 19WarningHarder than usual

Using any such Software to distribute signals, copy trades, share the Software or signals with third parties or use the Software on MAM accounts (or in connection with any other portfolio management structure) is NOT allowed under this agreement, without our express and prior written consent, and may lead to immediate termination of the License granted under this Agreement and/or the specific personal license to download and/or use such Software.
Clause 23.4 in Terms and Conditions
Downloaded from the broker's site on Open the reference

EONE can merge your accounts, rewrite the terms and close your trades

Clause 65.1 lets EONE treat every account you hold as one and limit how many one household keeps. Clause 7.1 lets it rewrite the agreement with no advance notice, effective five days later or at your next login. Its contract and its relationship disclosure give different close out levels, 20% and 30%, so you cannot tell when your positions go.

Account control5 clauses flagged

EONE's restricted countries notice refuses service to residents of Mauritius, where the licence it advertises is issued, and to India and every EU member state. Its contract names only the United States, and its footer names eight countries.

Why this matters

You cannot tell from EONE's own pages whether it may serve you. If it decides later that you were never eligible, clause 55.2 lets it close the account, void the profit and keep the deposit.

Exhibit 9CriticalRarely seen

Due to ongoing and substantial money laundering and financing of terrorism risks, we do not offer accounts to residents of the following sanctioned countries which pose a risk to the international financial system:
Quoted in Restricted Countries Notice
Read from the broker's site on Open the reference
Our own capture of eonefx.com, taken on Sep 30, 2026Its own regulator's country is on its banned listVisit this page on the broker's siteDownload the full size image file
  • Worse together with Exhibit 3Opening an account you were never eligible for is the exact trigger clause 55.2 uses to void your profit and keep your deposit.

The contract closes your trades when your equity falls to 20% of the margin needed to hold them, with a warning at 50%. EONE's relationship disclosure puts the warning at 100% and the close out at 30%.

Why this matters

You cannot work out when EONE will close your positions. Trades that look safe under one published document are already past the close out point under the other.

Exhibit 15WarningHarder than usual20%

For all trading accounts the Stop-out Level is equal to 20% of the Margin Level required to maintain your open positions.
Clause 52.4 in Terms and Conditions
Downloaded from the broker's site on Open the reference

EONE can rewrite the agreement at any time without telling you first. Changes bite five calendar days after they are posted, or the next time you log in, whichever comes sooner.

Why this matters

You are bound by terms you never saw, because clause 7.2 makes checking the pages your job. One later paragraph does promise five business days of notice and a free exit, which clause 7.1 flatly contradicts.

Exhibit 16WarningHarder than usual5 days

We reserve the right to amend, alter, modify, delete or add to any of the provisions of this Agreement at any time and at our sole discretion, without giving any advance or prior notice.
Clause 7.1 in Terms and Conditions
Downloaded from the broker's site on Open the reference

EONE can treat every account you hold as a single account and limit how many accounts one household keeps. Its execution policy caps you at 300 open and pending positions.

Why this matters

A loss on one account can be taken out of the balance of another, without asking you first. Two people sharing a home can be handled as one client.

Exhibit 21WarningHarder than usual300

In the event that you have more than one Account with us, we reserve the right to treat all such Accounts as if they were under one Account and to limit the number of Accounts maintained by a single household, at our sole discretion.
Clause 65.1 in Terms and Conditions
Downloaded from the broker's site on Open the reference
  • Worse together with Exhibit 3Pooling your accounts is what gives the profit seizure clause a wider balance to reach into.

EONE can refuse or cancel an Islamic swap free account at any time, with no explanation owed to you. Asking for one converts every other account you hold, with no further notice.

Why this matters

If EONE suspects swap arbitrage, clause 72.4 lets it nullify every trade in your accounts and cancel all the profit. It can also recover the swap charges you avoided while the account was swap free.

Exhibit 24WarningHarder than usual

Furthermore, we reserve the right to refuse the processing of any such request for any reason whatsoever, without being obliged to provide any explanation or justification.
Clause 72.1 in Terms and Conditions
Downloaded from the broker's site on Open the reference
  • Same clause as Exhibit 3Clause 72.4 is one of several routes to the same outcome, every trade nullified and the profit cancelled.

Three business days to object, and a cap on what EONE will ever pay

Clause 83.4 gives you three business days from the event to complain in writing, and treats your silence after that as agreement to everything EONE did. The email address for complaints in clause 83.5 is left blank. Clause 86.4 then caps EONE's liability at the revenue your own trading earned it.

Complaint window1 clause flagged

Whatever goes wrong, EONE's total liability is limited to the revenue your trading generated for it before the event. Lost profits and trading losses are excluded outright.

Why this matters

If a platform failure costs you your balance, you can claim back only the spread and commission EONE collected from you. On a quiet account that is a handful of dollars.

Exhibit 22CriticalRarely seen

ANY LIABILITY ARISING UNDER THIS AGREEMENT WILL BE SATISFIED SOLELY FROM THE REVENUES GENERATED HEREUNDER. IN NO EVENT SHALL OUR LIABILITY HEREUNDER EXCEED THE TOTAL AMOUNT OF REVENUES GENERATED HEREUNDER IN THE SIX MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
Clause 86.4 in Terms and Conditions
Downloaded from the broker's site on Open the reference
Our own capture of eonefx.com, taken on Sep 30, 2026Liability capped at what EONE earned from you (clause 86.4)Visit this page on the broker's siteDownload the full size image file
Set against a regulated standard: FCA (UK), CySEC (Cyprus)

Firms licensed by the FCA or CySEC may not exclude or restrict a duty or liability they owe a retail client under the regulator's rules. EONE caps its own at the revenue it made from your trading.

eonefx is not licensed by these regulators, so this is a comparison of practice, not a finding of any breach.

Ninety quiet days turn into a fee that can take the balance

Clause 71.1 makes every account you hold dormant after ninety calendar days without activity. Clause 71.3 then charges $5 a month, or the whole free balance if that balance is under $5. EONE's own refund policy tells you no inactivity fee exists.

In plain words

Dormancy means an account left unused.

Dormancy1 clause flagged

Stop trading for ninety days and EONE treats every account you hold as dormant. It then charges $5 a month, or your whole remaining balance if that balance is under five dollars.

Why this matters

A forgotten account with three dollars in it is emptied by the first monthly fee and archived. EONE's own refund policy tells you the opposite, that no fee is charged for inactivity.

Exhibit 6CriticalHarder than usual$5

In the event that there is no activity (trading/withdrawals/deposits/internal transfer) in all of your Accounts for a set period of at least ninety (90) calendar days, we will regard your Accounts to be dormant.
Clause 71.1 in Terms and Conditions
Downloaded from the broker's site on Open the reference
Our own capture of eonefx.com, taken on Sep 30, 2026Dormant after 90 days, then a fee that takes the rest (clause 71.1)Visit this page on the broker's siteDownload the full size image file

What happens, and when

The stages this clause runs through, taken from the broker's own document
TriggerWhat the broker may then doClause
Day 90EONE treats all of your accounts as dormant.71.1
On dormancyBonuses and promotion credits are removed and pending orders may be deleted.71.2
Every month afterA $5 monthly fee is charged, or your whole free balance if it is under $5.71.3
Balance under $5The account is archived immediately.71.4

The company on the licence is not the company on your contract

EONE's regulation page names EONE CAPITAL LIMITED of Port Louis, Mauritius, as the licensed firm. The client agreement is with EONE GENERAL TRADING PTE. LTD of Singapore, a company registered with the companies registry and licensed by no financial regulator. A third document places Eone Capital Ltd in Singapore and calls that registry its regulator, and a fourth adds a sister company in the UAE that may hold your money.

Counterparty2 clauses flagged

Client money will be held at an approved bank and kept apart from EONE's own funds, clause 70.1 says, before adding that EONE can hold the funds with third parties or with itself. No compensation scheme is named in any document.

Why this matters

If EONE or whoever holds your money fails, you have an unsecured claim and no fund to fall back on. Its anti money laundering policy says a sister company in the UAE may hold and pay out your money.

Exhibit 25CriticalHarder than usual

Your Client Money may be pooled with the funds of other clients in a general omnibus account. Its not limit to here we can hold the funds with third parties or With us too.
Clause 70.1 in Terms and Conditions
Downloaded from the broker's site on Open the reference
Our own capture of eonefx.com, taken on Sep 30, 2026Segregation promised, then undone in the same clause (clause 70.1)Visit this page on the broker's siteDownload the full size image file
Set against a regulated standard: FCA (UK), CySEC (Cyprus)

Firms licensed by the FCA or CySEC must keep client money in segregated accounts and belong to an investor compensation scheme. EONE's contract lets it hold your money itself and names no scheme.

eonefx is not licensed by these regulators, so this is a comparison of practice, not a finding of any breach.

EONE's refund policy says the company trades as Fxview. Its conflicts disclosure names CMC Markets. Its dormancy clause strips XMPs, a rewards unit that belongs to a different broker.

Why this matters

A clause written for another firm under another regulator tells you nothing about what EONE will do. Its anti money laundering policy rests on South African law, and its definitions on Belize law.

Exhibit 14WarningRarely seen

EONE GENERAL TRADING PTE. LTD is registered in Singapore , with company registration number303451/07 And number 201822737W (hereinafter “The Company”) operating under the trading name Fxview.
Clause Introduction in Refund Policy, p.4
Read from the broker's site on Open the reference

The fee schedule you agree to is not on the website

Clause 54.1 says you have read and accepted EONE's Spreads and Conditions Schedule, a document that appears on no page of its site. Clause 57.3 puts its currency conversion mark-up in that same missing schedule, and clause 55.2 reserves the right to introduce new fees. A card chargeback costs $150 under clause 68.1.

Cost disclosure1 clause flagged

Asking your bank to reverse a card deposit costs you $150 from your trading account. Clause 68.1 charges it whether you did it deliberately or by mistake.

Why this matters

A card dispute you raise in good faith, or one your bank raises for you, takes $150 off your balance before anyone looks at who was right. EONE can also close every open position you hold as soon as the dispute lands.

Exhibit 5WarningHarder than usual$150

If you place a chargeback (on purpose or by mistake) for any deposit you made in your Account with us, we reserve the right to charge a ?USD 150 research fee? to your Account upon receiving the chargeback to cover our investigative expenses.
Clause 68.1 in Terms and Conditions
Downloaded from the broker's site on Open the reference

EONE can seize the profit, keep the deposit and refuse to discuss it

Clause 59.1 lets EONE seize any profit from trading it calls prohibited, and says no correspondence will be entered into. Clause 55.2 adds that it is not liable to refund the original deposit either. Clause 69.4 lets it merge your accounts and set one balance against another, without your authorisation or notice.

Profit voiding1 clause flagged

Where EONE decides a pricing error occurred, it can void your trade, close it at current prices or change the price it opened and closed at. Any dispute about a quote or an execution is settled by EONE alone.

In plain words

A manifest error means an obvious mistake by the broker.

Why this matters

A winning trade can be undone days later, and EONE decides whether that was fair. Clause 20.3 says it will act fairly towards you, which is the only limit the contract sets.

Exhibit 23WarningHarder than usual

We may take any reasonable steps for any trades executed at prices resulting from Manifest Errors (as defined herein), such as computer errors, misquotes or omissions, or at prices that are clearly at odds with the fair market prices.
Clause 20.4 in Terms and Conditions
Downloaded from the broker's site on Open the reference

You are held to Singapore's courts while EONE keeps every other one

Clause 96.1 binds you to the courts of Singapore for EONE's exclusive benefit. Clause 96.2 leaves EONE free to sue you in any other court it chooses. The definitions then name Belize statutes as the applicable law, and the definition of a business day leaves the country blank.

Forum and law1 clause flagged

You agree to Singapore's courts for EONE's exclusive benefit, while clause 96.2 keeps EONE free to sue you anywhere else. The agreement then defines the law that governs it as a set of Belize statutes.

Why this matters

Suing EONE from Malaysia means hiring lawyers in Singapore. And the definitions you are bound by point at another country's financial services act, so it is unclear which rules the contract thinks apply.

Exhibit 10WarningHarder than usual

You irrevocably agree for our exclusive benefit that the courts of Singapore are to have jurisdiction to settle any disputes which may arise out of or in connection with this Agreement and that accordingly any proceedings may be brought in such courts.
Clause 96.1 in Terms and Conditions
Downloaded from the broker's site on Open the reference

Verification controls your withdrawal, and your own file costs a fee

Clause 66.9 blocks every withdrawal until EONE validates your account, and its deposit policy returns unverified deposits after 15 days. EONE asks for photographs of the front and back of your card, and reconfirmation of your details every year. Asking for the data it holds on you can carry an administrative fee and take thirty days.

Document demands2 clauses flagged

No withdrawal is possible until EONE has validated your account. Deposits into an unverified account are sent back if you do not finish verification within 15 days of the first one.

Why this matters

Your money can sit with EONE while it asks for more documents, and it can reopen that review at any time. It also asks for photographs of the front and back of your card.

Exhibit 20WarningStandard wording15 days

Please note that Eone Capital LTD is legally required to return any Client?s deposits made into an unverified trading accounts in case the verification procedures are not completed within 15 days from the first deposit date
Quoted in Deposit & Withdrawal Policy
Read from the broker's site on Open the reference

Asking EONE for a copy of your own personal data can carry an administrative fee, and it answers within thirty days. It records every call and every chat.

Why this matters

Getting your own file before a dispute may cost you money and take a month, inside a three day complaint window. EONE also says your conversations may be used to develop its algorithms.

Exhibit 26NoticeStandard wording30 days

To make a request, please contact us by mailing us; where upon your request will be acknowledged and acted upon generally within thirty (30) days of receipt of such request.
Clause (G) in Privacy Policy
Read from the broker's site on Open the reference
  • Worse together with Exhibit 2Thirty days to get your own records does not fit inside three business days to complain.

EONE trades against you and its conflicts policy binds it to nothing

Clause 73.3 lets EONE keep a position against yours with the intention of making trading profits. Clause 74.3 says its conflicts of interest policy is not part of your contract and imposes no obligation on it. That policy still names CMC Markets as the firm whose staff receive the training.

Both sides of the trade1 clause flagged

EONE's conflicts of interest disclosure still names CMC Markets as the firm whose directors and staff get the training. Clause 74.3 then says the policy is not part of your contract and imposes no obligation on EONE.

Why this matters

EONE is the other side of your trades and may hold a position against you for its own profit. The document meant to control that conflict is one you cannot enforce.

Exhibit 13WarningHarder than usual

the provision of training to directors and employees of CMC Markets on conflicts of interest management
Quoted in Conflicts of Interest Disclosure
Read from the broker's site on Open the reference

Where the marketing and the contract disagree

A promise made in public, set against the clause that governs it

01

The page says you are served by the Mauritius licensed company, and the agreement you sign is with an unlicensed Singapore one.

Said in public, in English

Malaysian clients are served through EONE CAPITAL LIMITED, regulated by the Financial Services Commission (FSC), Mauritius, under a SEC-2.1B Investment Dealer (Full Service Dealer excluding Underwriting) licence dated 10 January 2024.

Opening statement of the Malaysia English regulation page

We took a picture of this page. It is shown once, with the finding it belongs to. See our capture of eonefx.com

In the contract · clause Preamble

EONE?s securities business services are provided by EONE GENERAL TRADING PTE. LTD (operating under the trading name ?EONEFX?), which is registered with accounting and corporate regulatory authority (ACRA) with UEN number 201822737W under the Ministry Of Finance of the Government of Singapore.

We took a picture of this page. It is shown once, with the finding it belongs to. See our capture of eonefx.com

02

The page promises no hidden fees while the contract keeps an open right to introduce new ones and never publishes the schedule.

Said in public, in English

No Hidden Fees Standard trading spreads apply with transparent performance fee structures shared only when strategy providers generate positive returns.

Feature card on the social trading page

We took a picture of this page. It is shown once, with the finding it belongs to. See our capture of eonefx.com

In the contract · clause 55.2

The methods of calculation can be combined. We reserve the right to introduce new fees.

We took a picture of this page. It is shown once, with the finding it belongs to. See our capture of eonefx.com

03

Deposits are advertised as free of charges, and the contract reserves the right to charge deposit fees whenever EONE likes.

Said in public, in English

Fund accounts via bank transfer, credit cards, e-wallets, or Digital asset without deposit charges across all account types.

No Deposit Fees card on the account types page

We took a picture of this page. It is shown once, with the finding it belongs to. See our capture of eonefx.com

In the contract · clause 66.1

We reserve the right to impose deposit limits and deposit fees in our system(s), at any time.

We took a picture of this page. It is shown once, with the finding it belongs to. See our capture of eonefx.com

04

The page sells clear timing and currency choice, and the contract gives EONE the method, the currency and three different processing times.

Said in public, in English

Explore deposit and withdrawal methods available to Malaysian clients, with transparent processing times, multi-currency support, and clear banking and digital-payment instructions.

Opening line of the deposits and withdrawals page

We took a picture of this page. It is shown once, with the finding it belongs to. See our capture of eonefx.com

In the contract · clause 66.6

If we are unable to remit the funds, or any partial amount thereof, to the same remitter from, and by the same payment method through which such funds were initially received by us, we reserve the right (but shall under no circumstances be obliged) to transmit the funds via an alternative payment method selected by us, at our sole discretion, in any currency we deem fit (regardless of the currency in which the initial deposit was made).

We took a picture of this page. It is shown once, with the finding it belongs to. See our capture of eonefx.com

05

One EONE page sells negative balance protection while another EONE document says you may have to pay in more than you invested.

Said in public, in English

Implement professional controls including stop-loss, take-profit, trailing stops, and negative balance protection ensuring disciplined trade management and capital preservation.

Risk Management Tools card on the account types page

We took a picture of this page. It is shown once, with the finding it belongs to. See our capture of eonefx.com

In the contract · clause 1

It is possible to lose more than any initial investment and you may be required to make further payments.

We took a picture of this page. It is shown once, with the finding it belongs to. See our capture of eonefx.com

06

Malay and Indonesian readers get a bare licence number, English readers get a company, a regulator and a register to check.

Said in public, in Malay

No. Lesen: GB23202403 FS-4. I

Word for word in English: Licence No: GB23202403 FS-4. I

The only licence statement in the footer of the Bahasa Melayu site

In the contract · clause Footer

Legal: Company Name: EONE CAPITAL LIMITED. Regulator: Financial Services Commission (FSC), Mauritius. License Type: SEC-2.1B Investment Dealer (Full Service Dealer excluding Underwriting). License Date: 10 January 2024.

07

The account page quotes spreads of 2.2 to 2.5 pips while the promotion you must trade through quotes 12 to 20.

Said in public, in English

The Standard Account is designed for new traders with $100 minimum deposit, zero commission, and straightforward 2.2-2.5 pip spreads.

Account types page, answer to which account suits beginners

In the contract · clause Trading Environment & Spreads

Currency spread : 12 – 20 pips

08

Interest of up to 2% is advertised on a balance the refund policy says earns no interest at all.

Said in public, in English

2% max. interest on trading balance

Headline statistic at the top of the account types page

In the contract · clause Safeguarding of Clients Funds, 4

We will not pay any interest on any Client Money held on your behalf, regardless of whether we receive interest on those deposits from the financial institution(s) with which we hold the Client Money or not.

09

The site sells twice the leverage that EONE's own risk notice discloses.

Said in public, in English

Select from Standard, Pro, RAW, or Zero Spread accounts with transparent pricing, dynamic leverage up to 1:1000*, and award-winning MT5 platform access tailored to your experience level.

Opening line of the account types page

In the contract · clause 14.1

The Leverage with the Company conducting the brokerage activities can often be as high as 1:500, and thus there is a high risk of losing money rapidly due to leverage.

10

The site sells automatic trade copying, and the contract bans copying trades without EONE's prior written consent.

Said in public, in English

Social trading enables automatic replication of trades executed by experienced strategy providers directly into your account.

Explanation of how social trading works on the social trading page

In the contract · clause 23.4

Using any such Software to distribute signals, copy trades, share the Software or signals with third parties or use the Software on MAM accounts (or in connection with any other portfolio management structure) is NOT allowed under this agreement, without our express and prior written consent, and may lead to immediate termination of the License granted under this Agreement and/or the specific personal license to download and/or use such Software.

The documents this reading is based on

15 files, all published by eonefx. Each shows when we read it and a fingerprint of its wording.

WIKILIX keeps the copy of each file it read, and does not republish it: what is published is the fingerprint of its wording. Download the file yourself and hash its text, lowercased with runs of whitespace collapsed, and a matching fingerprint means the wording quoted above is still the wording eonefx publishes.

How this reading was done

Every clause above was read out of a document eonefx publishes itself

This reading was published on .

Documents
12 of 15downloaded from the broker's site, and 12 read in full
Pages opened
33pages walked to find those documents, footer links included
Marketing pages
11public pages set against what the contract says
Languages
EN vs MSthe language it advertises in, against the language it contracts in

Who the contract is with

EONE GENERAL TRADING PTE. LTD

The client agreement names EONE GENERAL TRADING PTE. LTD, a Singapore company registered with ACRA under UEN number 201822737W at 101 Cecil Street. ACRA is Singapore's companies registry, and a registry entry is not a financial licence. The regulation page and the English footer name a different company, EONE CAPITAL LIMITED of Port Louis, Mauritius, as the licensed one. The deposit and withdrawal policy names Eone Capital Ltd, places it in Singapore, and calls the companies registry its regulator. The anti money laundering policy adds a sister company in the UAE that may hold your money and process your payments. Nothing in the documents tells you which company holds your funds or which one you would have to sue.

Quotations are copied verbatim from the documents named above, with the clause number and the page each one came from. Where a clause is quoted in another language, the original is shown first and the English is a translation.

The plain-language parts, what a clause means for a client, how ordinary it is, and how it reads against a regulated standard, are WIKILIX's analysis and are labelled as such on every card. This is a reading of public documents, not legal advice and not an allegation of wrongdoing.

In fairness, and what we could not check

A reader who knows the edges of the work can trust the middle of it

EONE publishes a full set of legal documents, free and linked from the footer of every page, in four languages. The client agreement and the terms of use sit on ordinary web pages, so you can search them instead of opening a PDF. Clause 70.7 states a no negative balance policy, and clause 52.2 says your maximum risk is your account equity, which is more than many offshore brokers promise. Withdrawals must go back to the source of the deposit, which stops a stranger emptying your account, and clauses 83.7 and 83.8 do set a timetable for answering a complaint once it is accepted.

The client agreement runs to 90 pages. We read it in sections on EONE's own terms page rather than end to end, so we cannot rule out clauses we never reached. No earlier version of any of these documents is available, so this is a first reading with nothing to compare against. We read the Malay contract only in part: its opening clause, its complaint deadline, its controlling language clause and its footer. EONE's English terms page prints its own quotation marks as question marks, and the blanks inside the quotations we took from it are the broker's own. We checked every page the site lists and found no fee schedule, no bonus terms document and no complaints procedure document. We could not see inside the client portal or the account opening flow, so any term shown only there is outside this reading.

How to check any of this yourself

Every quote above links to the eonefx file it came from. This is what to do with it.

Open the three stepsFind the words in the source, work out the fingerprint, and read what a difference does and does not prove.

Open the source and search for the words

Every quote has a link under it. Open the file, or the web page, and search it for the words we quote. The clause number next to the quote tells you where to look.

If the words are not there any more, the source may have changed after we read it. That is worth knowing too. We keep the date we read it, and a code worked out from its wording, so the quote stays checkable.

What a fingerprint is

A fingerprint is a code worked out from what a source says. Change one word and the code changes completely. We keep two codes for every file we read, and the panel on each source shows both.

The first is the code of the exact file we downloaded. The second is the code of its wording alone, with capital letters lowered and runs of spaces collapsed. When the same words are saved as a new file, the first code changes and the second one stays the same.

Only the first code can be worked out on your own computer. Save the file, then run one of these, putting the name of the file you saved where the example is. The panel on each source prints the command with that source's real file name already in it.

macOS or Linux:
  shasum -a 256 the-file-you-saved.pdf

Windows:
  certutil -hashfile the-file-you-saved.pdf SHA256

The two codes are different from each other, and they are not meant to match. Comparing one against the other proves nothing.

What a difference means, and what it does not

A different file code on its own proves nothing. A PDF saved again with a new date inside it is a new file saying exactly the same thing.

A different wording code means the words themselves changed. That is the one that matters, and it is why we keep it.

Even then, a change is not proof of bad faith. Companies update their documents. What this report says is what the document said on the day we read it, and every quote carries that date.

A source that is a web page and not a file has no file to save, so only the code of its wording is shown.

How this report is made

Every clause quoted above comes from a document eonefx publishes on its own website, downloaded and hashed on the date shown, with the clause number and page recorded so any reader can check it. We do not allege anything the documents do not say, and we do not judge eonefx on anything other than its own published terms and its own public marketing. Where a clause has a qualifier that softens it, the report says so. Last read Sep 30, 2026.

If you represent eonefx and a clause has changed, been withdrawn, or is being read out of context, tell us and we will re-read the documents and update this page. Corrections from the broker are welcome and are published with the reading they change. Contact us.

This is a reading of a contract, not legal advice and not a ruling on eonefx. Whether its licence is real and current is a separate check on the broker profile.

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