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Contract reading

What FX24 legally published, but does not want you to read

Every clause below is published by FX24 itself, on its own website, today. The finding is not that the text exists. It is the distance between what a client is shown and what a client agreed to. Read from its own documents on .

Contracting entity: Bigray Finance Group LLC

sole discretionwithdrawalsaccount closureprofit voidinghidden feebonus lockcomplaint deadlinedeemed acceptancekyc freezelanguage arbitrage

No FX24 document names a regulator, a licence or a compensation scheme. The company you contract with is two firms sharing one name, in two countries. Separate clauses let FX24 delete your profit, and one lets it reclaim money you have already withdrawn. You get three working days to complain, and then your silence counts as agreement.

Back to FX24

Contract risk

Money at risk
8.8/10

Where this contract sitsHow far this contract goes, overall. Under 2 is nothing beyond the ordinary; 6 to 9 means several clauses put money you have already earned at risk; 9 and above reads as designed to make payout refusable.

0510
CriticalClauses that can cost you money you have already earned or deposited, or that remove your ability to challenge it.
10
FlaggedEvery clause worth knowing about, at all three severities. Ordinary terms that every broker has are not counted.
18
DocumentsHow many of the broker's own legal files this reading is based on. Each one was downloaded and hashed on the date shown.
2
ContradictionsPlaces where a promise the broker makes in public is not kept by the clause that governs it.
4

How the 18 break downThe same flagged clauses, split by how much each one can cost you. Severity is our reading of the clause, not the broker's label.

Critical10
Warning7
Notice1

The numbers in this contractFigures taken from this broker's own clauses, so the labels differ from broker to broker. The four in the panel above are the same on every report.

4 of these 4 figures come from a clause we rate critical, which means it can take your money or your profit rather than only delay it.

Critical$10000Withdrawal limit. Jump to the clause this comes from.Any withdrawal can be held or reversed with no deadlineCritical3 working daysTime to complain. Jump to the clause this comes from.Three working days to complain, then silence means agreementCritical30 daysFee on an unused account. Jump to the clause this comes from.Quiet accounts are charged, blocked, then deletedCritical2In the contract. Jump to the clause this comes from.The governing law clause never names a country

What the documents say

18 clauses worth knowing about, worst first, each quoted from FX24's own files

01

FX24 decides for itself whether your trading counts as Trading Abuse. If it decides yes, the client agreement lets it void, deduct or confiscate your profit with no notice. It can also demand back money it has already paid you.

Why this matters

Your winnings stop being yours the moment FX24 applies that label. The list of what counts runs from news trading to hedging to shared connections, so a profitable month can be pulled inside it. Money already in your bank is still reclaimable.

Exhibit 1CriticalHarder than usual

Where the Company reasonably determines that the Client has engaged in Trading Abuse or otherwise breached this Agreement, the Company may, without prior notice and at its sole discretion, take one or more of the following actions:
Clause Trading Abuse, Fair Trading and Compliance in Cookie Policy
Downloaded from the broker's site on Open the reference
Our own capture of fx24.market, taken on Sep 8, 2026FX24 alone decides your trading was abusive, then takes the profit (clause Trading Abuse, Fair Trading and Compliance)This capture shows the page the quotation was taken from. The words themselves are not marked in it, so please read the quotation above as the evidence.Visit this page on the broker's siteDownload the full size image file

What it costsOn a $1,000 deposit grown to $3,000, the clause reaches the $2,000 of profit. It reaches that $2,000 after you move it to your own bank too.

Our readingVoiding profit for proven abuse is common. Reaching back for funds a client has already withdrawn goes further than most.

  • Worse together with Exhibit 2Sharing an internet address is itself listed as abuse, so a housemate on the same connection can open the door to this clause.
  • Worse together with Exhibit 4FX24 can void profit without notice, and you have three working days from the day it happened to object.
02

FX24 can delay, suspend, reject, reverse or refuse any withdrawal without telling you first, and hold it until its own compliance review is approved. Nothing in the contract says when that review must end. Deposits or withdrawals reaching $10,000 in any 30 days trigger it.

Why this matters

There is no date by which FX24 has to pay you. It also picks the method and the currency you may withdraw in, and can reject a request outright and tell you to try another payment system. Your identity is re-checked at every withdrawal, not once at signup.

Exhibit 6CriticalHarder than usual$10000

Until the requested information and documentation have been received, reviewed, verified, and approved, the Company reserves the right to delay, suspend, reject, restrict, place on hold, reverse, or otherwise refuse any deposit, withdrawal, transfer, or account activity without prior notice.
Clause Enhanced AML, Source of Funds, and Large Transaction Review in Cookie Policy
Downloaded from the broker's site on Open the reference
Our own capture of fx24.market, taken on Sep 8, 2026The claim, on Customer testimonial published by FX24 on its Persian About Us pageVisit this page on the broker's siteDownload the full size image file
Our own capture of fx24.market, taken on Sep 8, 2026What the contract says, clause Non-trading operationsThis capture shows the page the quotation was taken from. The words themselves are not marked in it, so please read the quotation above as the evidence.Visit this page on the broker's siteDownload the full size image file

What it costsTwo deposits of $5,000 in one month reach the $10,000 mark. That alone is enough to put your next withdrawal into the extended review.

Set against a regulated standard: FCA (UK), CySEC (Cyprus)

Firms licensed by the FCA or CySEC must pay client money out promptly on request and can only hold it on specific, stated grounds. This contract lets FX24 hold, reverse or refuse a withdrawal without prior notice and sets no deadline for finishing the review.

FX24 is not licensed by these regulators, so this is a comparison of practice, not a finding of any breach.

Our readingCompliance holds are normal and necessary. An open-ended hold with no outer limit, combined with the right to reverse a payment already made, is where this goes beyond the usual drafting.

  • Worse together with Exhibit 7The clause that would set an actual deadline points to a document FX24 does not publish.
03

You get three working days to complain about a trade and five for anything else. The clock starts the day the problem happened, not the day you noticed. Miss it and FX24 treats your silence as agreeing it did nothing wrong.

Why this matters

A trade that goes wrong while you are away for a week is beyond challenge before you open the platform. The deadline runs one way: FX24 keeps the right to bring claims against you within any timeframe. A late complaint is not read.

Exhibit 4CriticalHarder than usual3 working days

The claim, submission of which is based on the relation of the Parties in regards to performance of trading transactions in exchange markets, shall be submitted by the Client within three working days from the date of appearance of ground for submission of such claim.
Clause Procedure of Dispute Settlement in Cookie Policy
Downloaded from the broker's site on Open the reference
Our own capture of fx24.market, taken on Sep 8, 2026Three working days to complain, then silence means agreement (clause Procedure of Dispute Settlement)This capture shows the page the quotation was taken from. The words themselves are not marked in it, so please read the quotation above as the evidence.Visit this page on the broker's siteDownload the full size image file
Set against a regulated standard: FCA (UK), CySEC (Cyprus)

Firms licensed by the FCA or CySEC must accept a complaint, answer it within a set period, and point the client to an independent ombudsman or compensation scheme. This contract gives you three working days from the event, names no independent scheme, and treats a missed deadline as your agreement.

FX24 is not licensed by these regulators, so this is a comparison of practice, not a finding of any breach.

Our readingA window of days rather than months is short by any standard, and pairing it with a deemed-agreement clause turns a missed deadline into a positive statement that you accepted what happened.

What happens, and when

The stages this clause runs through, taken from the broker's own document
TriggerWhat the broker may then doClause
Day 3A complaint about a trade must already be filed by email or support ticket.Procedure of Dispute Settlement
Day 5A complaint about a payment or any other matter must already be filed.Procedure of Dispute Settlement
After the deadlineYour silence counts as agreement with what FX24 did, and the complaint is not considered.Procedure of Dispute Settlement
  • Worse together with Exhibit 5You have three working days to build a case, and the only evidence that counts is the record FX24 keeps.
04

Stop trading for 30 days and FX24 can block or delete your account and take back any bonus. At 90 days a $1 monthly charge starts. At 270 days it can block the account, and once the balance cannot cover the charge it deletes the account.

In plain words

Dormancy means an account left unused.

Why this matters

The 30 day clock runs from the day you opened the account, so a deposit you never traded is exposed first. Deletion is not suspension: there is no clause anywhere returning what was left in a deleted account.

Exhibit 8CriticalHarder than usual30 days

Block or permanently delete the Client's account, on which there are no operations initiated by the Client for more than 30 (thirty) calendar days in a row from the moment of opening the account (deposits, withdrawals, trading operations).
Clause Non-trading operations in Cookie Policy
Downloaded from the broker's site on Open the reference
Our own capture of fx24.market, taken on Sep 8, 2026Quiet accounts are charged, blocked, then deleted (clause Non-trading operations)This capture shows the page the quotation was taken from. The words themselves are not marked in it, so please read the quotation above as the evidence.Visit this page on the broker's siteDownload the full size image file

What it costs$25 is the smallest account FX24 opens. From day 90 it takes $1 a month, so 25 charges empty that account, and it is deleted once the balance cannot pay one.

Our readingDormancy fees are common. Deletion triggered by the balance being too small to pay the fee the broker itself charges is the part that ends with nothing to return.

What happens, and when

The stages this clause runs through, taken from the broker's own document
TriggerWhat the broker may then doClause
Day 30FX24 can block or permanently delete the account, and take back any bonus paid into it.Non-trading operations
Day 90A $1 monthly charge starts for holding an inactive account.Non-trading operations
Day 270FX24 can block the account.Non-trading operations
Balance below the monthly chargeFX24 can permanently delete the account.Non-trading operations
05

FX24 tells you in its own FAQ, in Persian and in English, that most withdrawals finish quickly. The contract you accept lets it delay, suspend, reverse or refuse any withdrawal without notice, and sets no deadline for the review that holds it.

In plain words

Liquidity providers are outside banks and brokers.

Why this matters

The promise is on the page you read before depositing. The clause is inside a collapsed panel on the terms page, and it is the one that decides whether your money moves.

Exhibit 13CriticalHarder than usual

Requests for withdrawals of available funds from trading accounts are processed on business days and may take between 5 to 72 hours, provided the following conditions are met:
Clause Non-trading operations in Cookie Policy
Downloaded from the broker's site on Open the reference
Our own capture of fx24.market, taken on Sep 8, 2026The claim, on Persian About Us page, FAQ answer on deposit and withdrawal methodsThis capture shows the page the quotation was taken from. The words themselves are not marked in it, so please read the quotation above as the evidence.Visit this page on the broker's siteDownload the full size image file
Our own capture of fx24.market, taken on Sep 8, 2026What the contract says, clause Enhanced AML, Source of Funds, and Large Transaction ReviewThis capture shows the page the quotation was taken from. The words themselves are not marked in it, so please read the quotation above as the evidence.Visit this page on the broker's siteDownload the full size image file
Our own capture of fx24.market, taken on Sep 8, 2026The claim, on English About Us page, FAQ answer on deposit and withdrawal methodsThis capture shows the page the quotation was taken from. The words themselves are not marked in it, so please read the quotation above as the evidence.Visit this page on the broker's siteDownload the full size image file
Our own capture of fx24.market, taken on Sep 8, 2026What the contract says, clause Non-trading operationsThis capture shows the page the quotation was taken from. The words themselves are not marked in it, so please read the quotation above as the evidence.Visit this page on the broker's siteDownload the full size image file

Our readingMarketing that outruns the contract is common in this market. Here the same page carries both a stated processing time and, one click away, a clause removing any deadline at all.

  • Same clause as Exhibit 6The marketing promise and the open-ended hold describe the same event, and only one of them is binding.
06

Your contract is governed by the law of the Company's country of incorporation, and the courts there have exclusive jurisdiction. FX24 never names that country. It registers the same company name in two countries, Azerbaijan and Saint Vincent and the Grenadines.

Why this matters

You cannot find out which court hears your claim, or under which country's law, from the contract you accepted. You also promise never to argue that the court is inconvenient or has no legal force over you.

Exhibit 10CriticalRarely seen2

The present Agreement is executed and applied in accordance with legal regulations of the Company's country of incorporation.
Clause Applicable Law and Jurisdiction in Cookie Policy
Downloaded from the broker's site on Open the reference
Our own capture of fx24.market, taken on Sep 8, 2026The governing law clause never names a country (clause Applicable Law and Jurisdiction)This capture shows the page the quotation was taken from. The words themselves are not marked in it, so please read the quotation above as the evidence.Visit this page on the broker's siteDownload the full size image file

Our readingA governing law clause normally names a country outright. This one defines it by pointing at a fact the same contract leaves open, because two companies of the same name are incorporated in two different places.

  • Only applies after Exhibit 14Which law applies depends on which of the two identically named companies you contracted with, and no document says which.

Three separate clauses let FX24 delete money you have earned

Three clauses in the FX24 client agreement reach the same money. One lets FX24 void, deduct or confiscate profit whenever it decides your trading was abusive, and reclaim payments it has already made. One caps what you get on termination at your deposits minus your withdrawals, then writes off the rest. One resets your balance to your initial deposits for trading it calls toxic volume. FX24 is the only judge in all three.

In plain words

Toxic volume traded through an API means trading the broker judges abusive, done through an automated system.

Profit at risk2 clauses flagged

Trades on the same instrument by different users, in the same or opposite directions, can be treated as coordinated activity even with no bonus involved and even at different times. FX24 then removes the bonus and the profit you earned.

Why this matters

You do not have to know the other person. Two traders following the same signal channel can produce the pattern this clause describes. FX24 states plainly that it decides on its own evidence whether you did it.

Exhibit 3CriticalRarely seen

Any joint trades on a single symbol or multiple symbols, whether executed in the same direction or in opposite directions, by a single user or multiple users, whether a bonus is involved or not, will be considered a violation of the identification conditions.
Clause Bonus Abuse and Prohibited Trading Practices in Cookie Policy
Downloaded from the broker's site on Open the reference
Our own capture of fx24.market, taken on Sep 8, 2026Similar trades by different people count as coordinated activity (clause Bonus Abuse and Prohibited Trading Practices)This capture shows the page the quotation was taken from. The words themselves are not marked in it, so please read the quotation above as the evidence.Visit this page on the broker's siteDownload the full size image file

Our readingAnti-collusion clauses normally need some link between the accounts. This one needs only a resemblance between trades, in either direction, with no bonus and no shared timing, and the broker is the only judge of it.

  • Same clause as Exhibit 1Both rest on FX24 judging your trading pattern, and both end with the profit removed.

If FX24 ends the agreement for a breach, what it returns cannot exceed your deposits minus your withdrawals. It then writes off whatever is left in the account and keeps it. A separate clause resets your balance to your initial deposits for trading it calls toxic volume.

Why this matters

Your profit is the exact amount this clause deletes. Trade well, then get accused of a breach, and you leave with the money you put in while the gains are written off with no appeal.

Exhibit 11CriticalHarder than usual

Company shall recover the funds remaining on Client's account to Client or his/her duly authorized representative, but these funds shall not exceed net receipt of funds (the amount of all deposit with deduction of all withdrawals) on accounts of Client. Upon that, Company shall debit remains of funds on Client's account and won't recover these funds further.
Clause Amendment and Termination of the Agreement in Cookie Policy
Downloaded from the broker's site on Open the reference
Our own capture of fx24.market, taken on Sep 8, 2026On termination you get your deposits back, not your profit (clause Amendment and Termination of the Agreement)This capture shows the page the quotation was taken from. The words themselves are not marked in it, so please read the quotation above as the evidence.Visit this page on the broker's siteDownload the full size image file

What it costsYou deposit $2,000 and grow it to $9,000. On termination for a breach you receive $2,000, and the other $7,000 is written off.

Our readingCapping a refund at net deposits appears in other offshore agreements. Adding that the firm then debits the remainder and will not recover it later is what makes the profit unreachable rather than merely withheld.

  • Worse together with Exhibit 1One clause defines the breach at FX24's discretion, the other sets what you are left with when it applies.

One FX24 account per internet address, and losses can exceed your deposit

FX24 permits one account per internet address and forbids two different clients from ever using the same one, treating even brief shared use as a violation. It monitors addresses to enforce it. Separately, a negative balance becomes a demand for fresh money within 10 calendar days, and FX24 states it sends no margin warnings first.

Shared connections2 clauses flagged

If your account goes below zero, FX24 can require you to deposit your own money to bring it back to zero within 10 calendar days. It also states plainly that it sends no margin warnings before that happens.

In plain words

Negative balance protection is a limit that stops you owing more than you put in. Without it, one fast market move can leave you owing the broker money on top of your deposit.

Why this matters

You can end up owing FX24 more than you ever deposited. No message warns you as the account approaches zero, and the risk disclosure says the automatic close-out may not stop the loss.

Exhibit 15CriticalHarder than usual10 days

in the event there is a negative balance on his trading account, Client is entitled to depositing his own funds to bring account to zero within 10 (ten) calendar days on Company's requirement.
Clause Rights and Obligations of the Parties in Cookie Policy
Downloaded from the broker's site on Open the reference
Our own capture of fx24.market, taken on Sep 8, 2026A negative balance becomes a debt you must pay in 10 days (clause Rights and Obligations of the Parties)This capture shows the page the quotation was taken from. The words themselves are not marked in it, so please read the quotation above as the evidence.Visit this page on the broker's siteDownload the full size image file
Set against a regulated standard: ESMA (EU), FCA (UK)

Firms under ESMA rules and the FCA must give retail clients negative balance protection, so a client cannot lose more than the money in the account. This contract requires you to top a negative balance back to zero within 10 calendar days.

FX24 is not licensed by these regulators, so this is a comparison of practice, not a finding of any breach.

Our readingMany offshore brokers stay silent on negative balances. Turning one into a dated demand for fresh money, while confirming no margin warnings are sent, puts both halves of the risk on you.

You may hold only one FX24 account per internet address, and two different clients may never use the same one. The client agreement says even brief shared use is a violation, and FX24 tracks addresses to enforce it.

Why this matters

A partner or colleague who also trades puts you both in breach, because one home or office connection gives everyone the same address. Mobile networks hand that address to strangers. Shared-address abuse then feeds the clause that removes profit.

Exhibit 2WarningRarely seen1

It is strictly prohibited to open and use more than one trading account with the Company per the same IP address. Each Client is permitted to maintain only one trading account per unique IP address.
Clause Procedure of Opening of Trading Account in Cookie Policy
Downloaded from the broker's site on Open the reference

Our readingMost agreements limit one account per person. Barring two unrelated people from ever touching the same internet address turns a fact about the network, which you do not control, into a breach of contract.

  • Worse together with Exhibit 3The address rule supplies the evidence for the coordinated-trading test, which is what strips the profit.

Fifteen days to send documents, thirty to lose the account

FX24 can demand identity documents at any time, including when you ask to withdraw. Miss 15 calendar days and it suspends everything, closes your open positions itself and freezes the account. Miss 30 and the agreement ends, funds are blocked, trades are cancelled and the account is archived irreversibly.

Document deadlines1 clause flagged

FX24 can ask for identity documents at any time. Miss the 15 day deadline and it freezes everything and closes your open positions itself. Miss 30 days and the agreement ends, your funds are blocked and the account is archived with no way back.

Why this matters

The request can arrive months after you started trading, and often arrives when you ask to withdraw. Positions get closed at whatever the market is doing that day, not when you choose. After 30 days there is no route back to the account or the money in it.

Exhibit 12CriticalHarder than usual15 days

In case of failure to submit the documents within the 15 calendar days from the moment of request, Company has the right to suspend all trading and non-trading transactions on the Client's account, unilaterally close all open positions at the current market prices and freeze all the assets on the trading account of the Client.
Clause Proof of Identity of the Client and Policy of Money Laundering Prevention in Cookie Policy
Downloaded from the broker's site on Open the reference
Our own capture of fx24.market, taken on Sep 8, 2026Miss a document deadline and the account is archived for good (clause Proof of Identity of the Client and Policy of Money Laundering Prevention)This capture shows the page the quotation was taken from. The words themselves are not marked in it, so please read the quotation above as the evidence.Visit this page on the broker's siteDownload the full size image file

Our readingDocument deadlines with a freeze attached are common. Ending in an irreversible archive of the account and its funds, rather than a suspension you can cure, is the harsher form.

What happens, and when

The stages this clause runs through, taken from the broker's own document
TriggerWhat the broker may then doClause
Day 15FX24 suspends all activity, closes your open positions at market prices, and freezes everything in the account.Proof of Identity of the Client and Policy of Money Laundering Prevention
Day 30The agreement ends, your funds are blocked, your trades are cancelled and the account is archived irreversibly.Proof of Identity of the Client and Policy of Money Laundering Prevention
  • Worse together with Exhibit 6A withdrawal request can itself trigger the document demand that starts this clock.

FX24 promises 24 hour withdrawals in Persian and contracts in English

FX24's FAQ tells readers in Persian and English that most withdrawals finish within 24 hours. The client agreement says 5 to 72 hours, then lets FX24 hold, reverse or refuse the same withdrawal with no deadline. FX24 markets in Arabic and Persian, with Persian testimonials and Iranian calendar dates, while the contract behind those pages is English only.

Language arbitrage1 clause flagged

FX24 sells in Arabic and Persian, with Persian testimonials and Iranian calendar dates. Open the Arabic terms page and the contract is entirely in English. Only the page furniture and the risk warning are translated.

Why this matters

You are asked in your own language to accept terms you cannot read in it. Every clause that decides your profit, your withdrawal and your deadline to complain reaches you only in English.

Exhibit 18WarningHarder than usual

الاتفاقية التي تحكم حسابك لدى FX24 ونشاطك التداولي وجميع الخدمات المقدمة من Bigray Finance Group LLC.
Quoted in Terms and Conditions
Read from the broker's site on Open the reference

Our readingBrokers routinely contract in English while marketing in other languages. Publishing an Arabic-language page that introduces the agreement, then serving the agreement itself in English, puts both halves in one place.

FX24 owes you no account of what it charged you

The FX24 client agreement says the company is not obliged to disclose fees, other payments or expenses to you, and takes what it is owed from your balance without further authorisation. Every bank and transfer charge is yours. Currency is converted at FX24's own internal rate, set at its discretion, and it calls rates from other sources unauthorised.

Cost disclosure1 clause flagged

FX24 takes away its own duty to tell you about fees, and takes the money straight from your account without asking. Every bank and transfer charge is yours, and it converts your currency at a rate it sets itself.

In plain words

Remuneration means payments it receives.

Why this matters

Money can leave your balance with no statement, no amount and no reason given. Because FX24 sets the conversion rate and calls outside rates unauthorised, you cannot check what the conversion cost you.

Exhibit 9WarningHarder than usual

The Company is not obliged to disclose or provide information to the Client about fees or other remuneration, and other expenses incurred by the Company from the trading or non-trading transaction of the Client.
Clause Non-trading operations in Cookie Policy
Downloaded from the broker's site on Open the reference
Our own capture of fx24.market, taken on Sep 8, 2026The claim, on Company statement in the footer of every pageThis capture shows the page the quotation was taken from. The words themselves are not marked in it, so please read the quotation above as the evidence.Visit this page on the broker's siteDownload the full size image file
Our own capture of fx24.market, taken on Sep 8, 2026What the contract says, clause Non-trading operationsThis capture shows the page the quotation was taken from. The words themselves are not marked in it, so please read the quotation above as the evidence.Visit this page on the broker's siteDownload the full size image file
Set against a regulated standard: FCA (UK), CySEC (Cyprus)

Firms licensed by the FCA or CySEC must disclose costs and charges to a retail client before that client trades, and give statements afterwards. This contract says FX24 is not obliged to disclose fees or expenses to you at all.

FX24 is not licensed by these regulators, so this is a comparison of practice, not a finding of any breach.

Our readingPassing bank charges to the client is ordinary. Writing in that the firm owes no duty to disclose its own fees at all removes the check that makes the rest of the pricing readable.

Every FX24 withdrawal is a review with no deadline on it

FX24 can delay, suspend, reject, reverse or refuse any withdrawal without notice, and nothing sets a date by which its review must finish. Activity reaching $10,000 in any rolling 30 days triggers the extended version. FX24 also picks the method and currency you may withdraw in, and the clause that would give you a payment deadline points to a document it does not publish.

Exit conditions1 clause flagged

FX24 says your withdrawal will be paid within the time set by its Regulations for non-trading operations. That document appears nowhere on the site and is not in the list of addendums the contract calls binding parts of itself.

Why this matters

The one clause that would give you a payment deadline points at a text you cannot read. The same is true of the rules FX24 says govern trading disputes, so you cannot check either against what happens to your account.

Exhibit 7WarningRarely seen

All requests for funds withdrawals from the trading account of the Client shall be performed by the Company within the time, specified in the Regulations for non-trading operations.
Clause Non-trading operations in Cookie Policy
Downloaded from the broker's site on Open the reference

Our readingContracts routinely incorporate other documents by reference, and normally publish them. Here the incorporated text that carries the payment deadline is absent from both the published set and the contract's own list of addendums.

FX24 can pull a bonus mid-trade and rule on it alone

FX24 can remove bonus credit at any time, regardless of market conditions or account status, and owes you no reason. Withdrawing funds lets it deduct every bonus payment it made. On any bonus dispute its decision is final and binding. In fairness, profits made with a bonus stay withdrawable under the normal withdrawal rules.

Credit withdrawn1 clause flagged

FX24 can remove a bonus at any time, whatever the market is doing and whatever state your account is in. It does not have to tell you why. On any bonus dispute its own decision is final and binding.

Why this matters

A bonus withdrawn while positions are open cuts the margin holding them, which can force them shut at a loss. Ask to withdraw and FX24 can also claw back every bonus payment it made you.

Exhibit 16WarningHarder than usual

Bonus removal may occur at any time, regardless of market conditions or account status.
Clause Bonus Changes & Cancellation in Cookie Policy
Downloaded from the broker's site on Open the reference

Our readingBonus clawback on withdrawal is standard. Removing credit at any time regardless of account status, with no reason owed and no appeal, leaves the client unable to plan around it.

  • Worse together with Exhibit 15Pulling bonus credit from an open position shrinks the margin behind it, and a forced close below zero becomes your debt.

You get three working days, FX24 gets any timeframe it likes

FX24 gives you three working days to complain about a trade and five for anything else, counted from the day the problem happened rather than the day you found it. Miss it and the contract treats your silence as agreement. FX24's own server log overrides any evidence you hold, and complaining in public lets FX24 release your information.

Complaint window1 clause flagged

In a dispute about a trade, FX24's server log overrides everything you bring, including your own platform history. Complain in a public place and FX24 reserves the right to disclose the information it holds about you.

In plain words

Supersedes means beats: where two documents disagree, that one wins.

Why this matters

Your screenshots carry no weight against a file you cannot see. Posting about a frozen withdrawal puts your identity documents and trading history in FX24's hands to release, and does nothing for your case, because only email and support tickets count.

Exhibit 5WarningRarely seen

Log file of the server shall be the main source of information during settlement of disputes regarding trading transactions of the Client in exchange markets. Information contained in log file of server supersedes any other arguments during settlement of dispute, including information contained in the log file of client terminal.
Clause Procedure of Dispute Settlement in Cookie Policy
Downloaded from the broker's site on Open the reference

Our readingBrokers commonly treat their server records as the reference. Turning the client's own confidentiality into something the firm may lift in response to public criticism is a different mechanism, and it points at the client who complains.

  • Worse together with Exhibit 17FX24 supplies the prices, keeps the only record that counts, and decides the dispute about them.

FX24 never says in its conflicts policy that it trades against you

FX24's conflicts of interest policy runs several pages without saying whether FX24 takes the other side of your trades. The client agreement assumes it: it describes client gains as losses inflicted on the company, refers to other market makers' quotes as a check on its own, and lets FX24 refuse a complaint where it judges the profit came mainly from company funds.

Both sides1 clause flagged

FX24's conflicts of interest policy never says whether FX24 takes the other side of your trades. The client agreement answers it anyway: it describes your gains as losses inflicted on the company, and refers to quotes from other market makers as a comparison for its own.

In plain words

On a principal basis, as your counterparty, means the broker takes the other side of your trade itself. Your loss is then the firm’s gain, so it has an interest in how your trade ends.

Why this matters

If your profit is the company's loss, the firm deciding whether your trading was abusive is the firm paying for it. FX24 can also refuse your complaint where it judges the profit came mainly from its own funds.

Exhibit 17WarningHarder than usual

Client's actions are not aimed at gaining unjustified profit by inflicting loss to the Company, including by using found vulnerabilities, errors and problems of trading platform or Company resources.
Clause Rights and Obligations of the Parties in Cookie Policy
Downloaded from the broker's site on Open the reference

Our readingBrokers acting as the counterparty is ordinary and usually disclosed in one sentence. Here the conflicts policy runs to several pages without saying it, while the trading rules assume it throughout.

Two companies, one name, and no regulator named anywhere

No document FX24 publishes names a regulator, a licence number or a compensation scheme, and none promises to hold your money separately from the firm's own. Two companies called Bigray Finance Group LLC, registration No. 1406246501 in Baku and No. 4044 in Saint Vincent and the Grenadines, are folded together as the Company, and no document says which one you contract with.

Counterparty1 clause flagged

Nothing FX24 publishes names a regulator, a licence number or a compensation scheme. No document promises to keep your money separate from the firm's own. Two companies called Bigray Finance Group LLC, in Azerbaijan and Saint Vincent and the Grenadines, are folded together as the Company.

Why this matters

There is no supervisor to complain to and no scheme to pay you if the firm fails. The registration numbers in the footer are company registrations, not permission to hold client money. Read the scam investigation for the regulatory picture.

Exhibit 14NoticeStandard wording

1.1.2. Bigray Finance Group LLC, registration No. 4044, incorporated as a limited liability company in Saint Vincent and the Grenadines.
Clause 1.1.2 in Terms and Conditions
Read from the broker's site on Open the reference
Set against a regulated standard: FCA (UK), CySEC (Cyprus), ASIC (Australia)

Firms licensed by the FCA, CySEC or ASIC must hold retail client money in segregated accounts and belong to a compensation scheme that pays out if the firm fails. Neither appears anywhere in the documents FX24 publishes.

FX24 is not licensed by these regulators, so this is a comparison of practice, not a finding of any breach.

Our readingA dual offshore structure with no named regulator is common across this segment of the market, which is why the absence is worth stating rather than assuming.

Where the marketing and the contract disagree

A promise made in public, set against the clause that governs it

01

The Persian FAQ gives a 24 hour figure while the English contract lets FX24 hold or reverse the same withdrawal with no deadline.

Said in public, in Persian

FX24 از روش‌های متنوعی برای واریز و برداشت پشتیبانی می‌کند، از جمله حواله بانکی، کارت‌های اعتباری/دبیت و کیف پول‌های الکترونیکی محبوب. تمام تراکنش‌ها به صورت امن پردازش می‌شوند و بیشتر برداشت‌ها در ظرف ۲۴ ساعت انجام می‌شود.

Word for word in English: FX24 supports a variety of deposit and withdrawal methods, including bank transfer, credit/debit cards and popular e-wallets. All transactions are processed securely and most withdrawals are done within 24 hours.

Persian About Us page, FAQ answer on deposit and withdrawal methods

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In the contract · clause Enhanced AML, Source of Funds, and Large Transaction Review

Until the requested information and documentation have been received, reviewed, verified, and approved, the Company reserves the right to delay, suspend, reject, restrict, place on hold, reverse, or otherwise refuse any deposit, withdrawal, transfer, or account activity without prior notice.

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02

The same FAQ answer in English says 24 hours, and the client agreement says up to 72 hours before any compliance hold is added.

Said in public, in English

FX24 supports a wide range of deposit and withdrawal methods including bank wire transfers, credit/debit cards, and popular e-wallets. All transactions are processed securely and most withdrawals are completed within 24 hours.

English About Us page, FAQ answer on deposit and withdrawal methods

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In the contract · clause Non-trading operations

Requests for withdrawals of available funds from trading accounts are processed on business days and may take between 5 to 72 hours, provided the following conditions are met:

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03

FX24 claims transparency in every page footer while the contract removes its duty to tell you what it charged you.

Said in public, in English

The company is committed to maintaining high standards of operational integrity, transparency, and client service.

Company statement in the footer of every page

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In the contract · clause Non-trading operations

The Company is not obliged to disclose or provide information to the Client about fees or other remuneration, and other expenses incurred by the Company from the trading or non-trading transaction of the Client.

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04

FX24 publishes a testimonial calling withdrawals easy and transparent, while the contract lets it choose your payout method and currency at its own discretion.

Said in public, in Persian

فرآیند واریز و برداشت خیلی آسان و بدون دردسر است. همیشه فکر می‌کردم این کارها در بروکرها پیچیده است، اما اینجا همه چیز به صورت شفاف و سریع انجام شد.

Word for word in English: The deposit and withdrawal process is very easy and without trouble. I always thought these things were complicated at brokers, but here everything was done transparently and quickly.

Customer testimonial published by FX24 on its Persian About Us page

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In the contract · clause Non-trading operations

determine at its own discretion by what method and in what currency the Client can withdraw funds;

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The documents this reading is based on

2 files, all published by FX24. Each shows when we read it and a fingerprint of its wording.

WIKILIX keeps the copy of each file it read, and does not republish it: what is published is the fingerprint of its wording. Download the file yourself and hash its text, lowercased with runs of whitespace collapsed, and a matching fingerprint means the wording quoted above is still the wording FX24 publishes.

How this reading was done

Every clause above was read out of a document FX24 publishes itself

This reading was published on .

Documents
1 of 2downloaded from the broker's site, and one read in full
Pages opened
47pages walked to find those documents, footer links included
Marketing pages
9public pages set against what the contract says
Languages
EN vs FAthe language it advertises in, against the language it contracts in

Who the contract is with

Bigray Finance Group LLC

Two separate companies share the name Bigray Finance Group LLC. One is registration No. 1406246501 in Baku, Azerbaijan. The other is registration No. 4044 in Saint Vincent and the Grenadines. The client agreement names both, folds them together as the Company, and never says which one holds your money. That matters because the contract sets its law and its courts by the Company's country of incorporation, and there are two of those. No document names a regulator, a licence number or a supervising authority. The footer registration numbers are company registrations, not permission to hold client funds. The site also moves you between domains: fx24broker.com sends you to fx24.market, which is the address the contract itself names.

Quotations are copied verbatim from the documents named above, with the clause number and the page each one came from. Where a clause is quoted in another language, the original is shown first and the English is a translation.

The plain-language parts, what a clause means for a client, how ordinary it is, and how it reads against a regulated standard, are WIKILIX's analysis and are labelled as such on every card. This is a reading of public documents, not legal advice and not an allegation of wrongdoing.

In fairness, and what we could not check

A reader who knows the edges of the work can trust the middle of it

FX24 publishes its whole legal set on one page, free, with no login and no PDF to download. The bonus terms give profit back rather than trapping it: profits made with a bonus stay withdrawable under the normal rules, which many brokers refuse. The dormancy charge is $1 a month, small in this market, and every rung of the dormancy chain carries its own day count instead of vague wording. Withdrawals need an SMS code, and any request without one is rejected automatically, which protects you if someone else reaches your login. The risk warning sits in the footer of every page in all three languages, not just the English one.

We read the Terms and Conditions in full. FX24 keeps the rest of its legal set inside collapsed panels on that same terms page, so we opened those panels and read them there, and every quotation credited to the client agreement, the bonus terms, the risk disclosure statement, the conflicts of interest policy and the AML policy comes from that page. We read the client agreement closely but not every paragraph of it. We did not read the Terms and Definitions, the Privacy Policy, the IB Agreement, the Fraud Warning or the Cookie Policy at all. Two documents the contract calls binding parts of itself, the Regulations for non-trading operations and the Regulations for performance of trading transactions, are published nowhere we could find, so nobody read those. No earlier version of these documents is available, so this is a first reading with nothing to compare against. Because the contract sits in collapsed panels rather than in the flowing text of the page, we did not measure how deep in the document each clause sits.

How to check any of this yourself

Every quote above links to the FX24 file it came from. This is what to do with it.

Open the three stepsFind the words in the source, work out the fingerprint, and read what a difference does and does not prove.

Open the source and search for the words

Every quote has a link under it. Open the file, or the web page, and search it for the words we quote. The clause number next to the quote tells you where to look.

If the words are not there any more, the source may have changed after we read it. That is worth knowing too. We keep the date we read it, and a code worked out from its wording, so the quote stays checkable.

What a fingerprint is

A fingerprint is a code worked out from what a source says. Change one word and the code changes completely. We keep two codes for every file we read, and the panel on each source shows both.

The first is the code of the exact file we downloaded. The second is the code of its wording alone, with capital letters lowered and runs of spaces collapsed. When the same words are saved as a new file, the first code changes and the second one stays the same.

Only the first code can be worked out on your own computer. Save the file, then run one of these, putting the name of the file you saved where the example is. The panel on each source prints the command with that source's real file name already in it.

macOS or Linux:
  shasum -a 256 the-file-you-saved.pdf

Windows:
  certutil -hashfile the-file-you-saved.pdf SHA256

The two codes are different from each other, and they are not meant to match. Comparing one against the other proves nothing.

What a difference means, and what it does not

A different file code on its own proves nothing. A PDF saved again with a new date inside it is a new file saying exactly the same thing.

A different wording code means the words themselves changed. That is the one that matters, and it is why we keep it.

Even then, a change is not proof of bad faith. Companies update their documents. What this report says is what the document said on the day we read it, and every quote carries that date.

A source that is a web page and not a file has no file to save, so only the code of its wording is shown.

How this report is made

Every clause quoted above comes from a document FX24 publishes on its own website, downloaded and hashed on the date shown, with the clause number and page recorded so any reader can check it. We do not allege anything the documents do not say, and we do not judge FX24 on anything other than its own published terms and its own public marketing. Where a clause has a qualifier that softens it, the report says so. Last read Sep 8, 2026.

If you represent FX24 and a clause has changed, been withdrawn, or is being read out of context, tell us and we will re-read the documents and update this page. Corrections from the broker are welcome and are published with the reading they change. Contact us.

This is a reading of a contract, not legal advice and not a ruling on FX24. Whether its licence is real and current is a separate check on the broker profile.

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