Ask for your money back in the first 30 days and Capitalix treats the account as dormant, which starts a monthly fee. Clause 7.6 charges that fee before it approves your withdrawal.
Dormancy means an account left unused.
Why this matters
You are penalised for the one thing a new client is most likely to do, which is test whether the money comes back out. The charge lands first and your withdrawal is approved after it.
Exhibit 1Every flagged clause gets its own number so you can point at this one. The number does not change, so a link to it keeps working.CriticalHow much this clause can cost you, in our reading. Critical can take your money or your profit. Warning can delay or limit it. Notice is simply worth knowing before you sign.Rarely seenHow ordinary this wording looks next to the contracts we read. This is our reading of the clause, not a count of other brokers.30 daysThe figure this clause puts a number on, taken from the broker's own words.
Any new Trading Account for which the client requests a withdrawal before the first 30 calendar days of its operation, will be considered by the Company as being Dormant Account and will be subject to a dormancy fee as per the table below:
What it costsThe same clause worked out on a round number, so you can see it in money or in days. It is an example, not a quotation.A client deposits 250 EUR and asks to withdraw on day 20. The first band of charges is 30 EUR a month, taken before the withdrawal is approved.
Firms licensed by the FCA or CySEC must treat retail clients fairly and disclose costs before the client trades. This contract makes a withdrawal request in the first 30 days a trigger for a fee.
FXROAD.com is not licensed by these regulators, so this is a comparison of practice, not a finding of any breach.
Our readingOur own comment on the clause, not the broker's words. Anything we quote is marked as a quotation.Dormancy fees for real inactivity are common. Treating a withdrawal request inside the first 30 days as dormancy is not: it turns an inactivity charge into a charge for wanting your money back, and the two have nothing to do with each other.
- Same clause as Exhibit 2Both findings come from the same clause in the document.The same clause sets the fee table that an early withdrawal request drops you into.
- Worse together with Exhibit 10Read these two clauses together. Each one costs more because the other exists.The dormancy charge is also netted off money returned to a client who fails the document checks.