GLX built its contract around its own website. The fee list, the privacy policy and the trading hours all live there by reference. Both GLX domains are now listed for sale by resellers, and the three legal documents went with them.
Why this matters
You cannot read the terms you agreed to, or check what GLX may charge you. The only complaint address in the documents is an email on a domain now offered for sale.
Exhibit 1Every flagged clause gets its own number so you can point at this one. The number does not change, so a link to it keeps working.CriticalHow much this clause can cost you, in our reading. Critical can take your money or your profit. Warning can delay or limit it. Notice is simply worth knowing before you sign.Rarely seenHow ordinary this wording looks next to the contracts we read. This is our reading of the clause, not a count of other brokers.3The figure this clause puts a number on, taken from the broker's own words.
You must pay us the applicable commissions and charges as published by us from time to time on our website at www.glexchange.com.
Where it sits: section 118 of 460 in the GLX Terms and Conditions, 26% of the way through.We counted the numbered sections in the GLX Terms and Conditions. This clause sits in section 118 of 460, about 26% of the way through. A fee written on the first page and the same fee written near the end are not the same disclosure.
Firms licensed by the FCA or CySEC must give a retail client the contract and the cost schedule in a durable form they can keep, and must keep a complaints route open. GLX put all three on a website that is gone.
GLX is not licensed by these regulators, so this is a comparison of practice, not a finding of any breach.
Our readingOur own comment on the clause, not the broker's words. Anything we quote is marked as a quotation.A contract that pulls in website pages by reference is ordinary. A contract whose referenced website has been sold out from under it is not, because the incorporated terms cannot be read at all.

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