HSB says its own decisions are final and cannot be contested. Clause 6.2 puts that in writing. Clause 5.1 also hands HSB the final word on what its terms mean.
Why this matters
If HSB cancels your transaction or strips your bonus, these clauses leave you nothing to appeal to inside the company. The only route out that HSB publishes is the BAPPEBTI complaints portal.
Exhibit 1Every flagged clause gets its own number so you can point at this one. The number does not change, so a link to it keeps working.CriticalHow much this clause can cost you, in our reading. Critical can take your money or your profit. Warning can delay or limit it. Notice is simply worth knowing before you sign.Harder than usualHow ordinary this wording looks next to the contracts we read. This is our reading of the clause, not a count of other brokers.
Segala keputusan yang diambil oleh PT. Handal Semesta Berjangka terkait promo ini bersifat final dan tidak dapat diganggu gugat.
Buried at section 30 of 47 in the Syarat & Ketentuan Umum, 64% of the way through.We counted the numbered sections in the Syarat & Ketentuan Umum. This clause sits in section 30 of 47, about 64% of the way through. A fee written on the first page and the same fee written near the end are not the same disclosure.
Firms licensed by the FCA and CySEC must give a retail client access to an independent complaints body, and must say how long a complaint takes to answer. HSB's published terms make its own decision final instead.
HSB is not licensed by these regulators, so this is a comparison of practice, not a finding of any breach.
- Worse together with Exhibit 4Read these two clauses together. Each one costs more because the other exists.One clause lets HSB void your transactions, the other closes the door on arguing about it.
- Worse together with Exhibit 10Read these two clauses together. Each one costs more because the other exists.HSB's decision is final and the procedure for challenging it is not published.

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