ITB hands the rules for every deposit and withdrawal to a document called the Regulations for Non-Trading Operations. That file is not on its website. Seven of the nine documents the Client Agreement binds you to are missing from it.
Why this matters
You accepted the terms that govern your own withdrawals without being able to read them. If ITB changes what a withdrawal costs, there is no published version of that file to check it against.
Exhibit 1Every flagged clause gets its own number so you can point at this one. The number does not change, so a link to it keeps working.CriticalHow much this clause can cost you, in our reading. Critical can take your money or your profit. Warning can delay or limit it. Notice is simply worth knowing before you sign.Harder than usualHow ordinary this wording looks next to the contracts we read. This is our reading of the clause, not a count of other brokers.7The figure this clause puts a number on, taken from the broker's own words.
Funds deposits and withdrawals to/from the Trading Account shall be governed by the Regulations for Non-Trading Operations.
Buried at section 30 of 48 in the Client Agreement, 63% of the way through.We counted the numbered sections in the Client Agreement. This clause sits in section 30 of 48, about 63% of the way through. A fee written on the first page and the same fee written near the end are not the same disclosure.
Firms licensed by the FCA or CySEC must give a retail client the terms of the service, including costs, before that client trades. ITB's contract points at a document it does not publish.
ITB is not licensed by these regulators, so this is a comparison of practice, not a finding of any breach.
- Worse together with Exhibit 9Read these two clauses together. Each one costs more because the other exists.The one charge on a withdrawal that is written down sits in the published contract, and the rest of the withdrawal rules stay in the file ITB keeps back.