The disclaimer says On Shun is not responsible for errors, for negligence, or for failing to execute an order. It also rules out any direct, indirect, consequential or incidental loss caused by its online order system. The same page says On Shun handles orders with care, and then removes the consequence of not doing so.
Why this matters
If your closing order never reaches the market and the price runs against you, this wording says the loss is yours. No page On Shun publishes gives you a complaints route, a deadline for a reply, or anyone to escalate to beyond a customer service mailbox.
Exhibit 2Every flagged clause gets its own number so you can point at this one. The number does not change, so a link to it keeps working.CriticalHow much this clause can cost you, in our reading. Critical can take your money or your profit. Warning can delay or limit it. Notice is simply worth knowing before you sign.Harder than usualHow ordinary this wording looks next to the contracts we read. This is our reading of the clause, not a count of other brokers.
安信金控不會為錯誤、疏忽及未能執行訂單而負責。
Firms licensed by the FCA or CySEC must execute client orders promptly and fairly and cannot contract away the duty of care they owe a retail client. On Shun's disclaimer says it is not responsible for errors, negligence or failure to execute an order.
On Shun is not licensed by these regulators, so this is a comparison of practice, not a finding of any breach.
- Worse together with Exhibit 1Read these two clauses together. Each one costs more because the other exists.The disclaimer removes the remedy while the agreement that would set out any other remedy is not published.