Risk scorecard
Each area is scored 0 (clean) to 10 (worst). Higher means more risk.
Regulation
7/10 · HighThe group holds genuine FSCA (FSP 45697, intermediary, South Africa only), CNAD and Seychelles licences, but the company contracting with non-South African clients is unlicensed and four regulators name primexbt.com as unauthorised.
Identity & transparency
3/10 · LowEntities, registration numbers, addresses and market makers are disclosed and match the registers; the owners are not named, and the Saint Lucia address differs between the site and the app listing.
Withdrawals & conduct
5/10 · ModerateAbout 20 Trustpilot complaints about money in 2026 (uncredited UPI deposits, removed profits, pending withdrawals). They are specific but on one platform, and the company replies publicly.
Reputation
6/10 · HighTrustpilot withholds the rating for a guideline breach and the reviews split 47% five-star to 30% one-star; four regulator warnings; strong Google Play rating; left the Financial Commission in May 2026.
Website claims
5/10 · ModerateThe homepage says licensed and regulated, although non-South African clients contract with an unlicensed company; the 2018 start date is accurate and the fine print discloses the entities correctly.
Operational history
2/10 · Lowprimexbt.com was registered on 28 August 2018 and has been in continuous use, so there are about seven years of verified operation despite the 2024 and 2025 entity changes.
Who they are
A quick desk file on the company behind the brand.
- Brand: PrimeXBT, a combined crypto exchange and leveraged trading platform.
- Legal entity (website owner): PrimeXBT (PTY) LTD, South Africa, registration 2013/099697/07, formerly named Stack Advisory (PTY) LTD. It holds FSCA FSP 45697.
- Contracting entity outside South Africa: Prime XBT Trading Services Ltd, Saint Lucia, registration 2024-00343. Crypto services come from PrimeXBT, a Costa Rica limited company (3-102-961968).
- Other group entities: PrimeXBT Trading Services, S.A. de C.V. (El Salvador, CNAD PSAD-0045), PXBT Trading Ltd (Seychelles, CFD market maker) and PXBT Capital Ltd (Mauritius, FSC investment dealer). In 2021 the site was run by PrimeXBT Trading Services LLC of St Vincent and the Grenadines.
- Registered: 180 Lancaster Road, Gordons Bay, Western Cape, 7140, South Africa. This is also the Cape Town office of its outsourced compliance officer. The Saint Lucia company is at Top Floor, Rodney Court Building, Rodney Bay, Gros Islet.
- Website: primexbt.com (registered 28 August 2018), plus primexbt.ch, primexbt.co.za, primexbt.help and primexbt.partners.
- Only onshore licence: FSCA FSP 45697. It covers advice and intermediary services for South African residents.
- Offers: crypto perpetual futures, and CFDs on forex, indices, commodities and shares through PXTrader 2.0 and MetaTrader 5, with leverage up to 1:1000. It also offers crypto buying, exchange and storage.
- Not accepted: residents of the USA, UK, Canada, Japan, Russia, Iran, North Korea and other listed countries. EEA residents are accepted only if they sign up on their own initiative.
- Age claim: Operating since 2018. This matches the domain record.
Regulation
Who really oversees this broker, and what each licence is worth to you.
Proof of regulation on an official register: Yes
We confirmed this broker on a genuine regulator’s register.
Licences the broker publishes
Financial Sector Conduct Authority (FSCA), South Africa
Comisión Nacional de Activos Digitales (CNAD), El Salvador
Banco Central de Reserva de El Salvador (BCR)
Financial Services Authority (FSA), Seychelles
Found by our investigation (1) — the broker does not list these on its own site
Financial Services Commission (FSC), Mauritius
Found by us — not listed by the broker
Why we reached this verdict
How the evidence adds up.
PrimeXBT is a real operation and its identity checks out on official registers, which rules out a clone. But its licences cover only part of the business, and several regulators have named it for operating without authorisation.
- The licences are genuine. The FSCA register lists PRIMEXBT (PTY) LTD as FSP 45697, status Authorized, at the same Gordons Bay address the site shows. El Salvador's CNAD lists PRIME XBT TRADING SERVICES, S.A. DE C.V. as in force under PSAD-0045, with primexbt.com/es as its website. The Seychelles FSA lists PXBT Trading Ltd, the CFD market maker named in PrimeXBT's FAIS disclosure.
- The strongest licence is narrow. The FSCA authorisation covers advice and intermediary services. PrimeXBT's own South African terms say the company accepts South African residents only and is not the counterparty to trades.
- Most clients deal with an unlicensed company. The global terms make Prime XBT Trading Services Ltd the contracting party, and it is a Saint Lucia company with no financial licence. The homepage still tells visitors that PrimeXBT is licensed and regulated.
- Four regulators have named the site. AMF France blacklisted www.primexbt.com on 7 June 2021. CONSOB ordered access from Italy blocked in December 2021, naming PrimeXBT Trading Services LLC. CNMV warned about primexbt.com/es in April 2020. The Securities Commission Malaysia listed PrimeXBT and its apps as unlicensed in August 2025. These are findings of unauthorised activity, not of fraud.
- The complaints show a pattern, but only on one platform. Through 2026, about 20 Trustpilot reviewers described problems with their money. Some made UPI deposits through local payment agents that were debited but never credited. Others had profits removed for alleged abusive trading, or withdrawals left pending. The terms let PrimeXBT withhold profits and reject withdrawals it considers abusive. PrimeXBT replies to most of these reviews in public.
- The reviews cannot be taken at face value. Trustpilot withholds PrimeXBT's rating for a breach of its guidelines and says it removed fake reviews. The remaining 417 reviews are 47% five-star and 30% one-star.
- Its history is real. The brand has run on primexbt.com since August 2018, so the advertised 2018 start holds up. The South African company dates from 2013, but it only became part of PrimeXBT when the group bought it in 2024.
- Clients have less recourse than before. PrimeXBT left the Financial Commission dispute scheme voluntarily on 29 May 2026, so that body no longer takes complaints about it.
- Weighed together, the evidence gives a risk score of 48%. That is high, but it comes from weak protection and regulator warnings, not from proof that client money was taken.
Evidence ledger
Every finding, with its source and how strongly it points.
E1The FSCA register lists PRIMEXBT (PTY) LTD as FSP 45697, status Authorized, at 180 Lancaster Road, Gordons Bay, the address shown on PrimeXBT's website.
Hard proofFSCA FSP registerE2The FSCA entry approves advice and intermediary services. PrimeXBT's South African terms say the company accepts South African residents only and acts solely as an intermediary, never as the counterparty.
E3El Salvador's CNAD register lists PRIME XBT TRADING SERVICES, S.A. DE C.V. as in force under PSAD-0045, registered 13 March 2025, with primexbt.com/es as its website.
E4PrimeXBT's FAIS disclosure names PXBT Trading Ltd (FSA Seychelles SD162) as the CFD market maker and the Saint Lucia company as the crypto futures market maker, and says the latter is affiliated through common shareholders.
ModeratePrimeXBT FAIS disclosureE5The Seychelles FSA lists PXBT Trading Ltd as a Securities Dealer at IMAD Complex, Office 3, Ile Du Port. This matches the market maker PrimeXBT names.
ModerateFSA Seychelles registerE6pxbt.com, the sister PXBT site, names PXBT Trading Ltd (Seychelles company 8434836-1, licence SD 162) and PXBT Capital Ltd (FSC Mauritius licence GB24203383).
Weakpxbt.comE7PrimeXBT's partner help centre lists PXBT Capital Ltd's Mauritius investment dealer licence as a group licence. The FSC Mauritius register shows the licence was granted on 20 September 2024, but primexbt.com does not offer services through this company.
E8PrimeXBT's global terms make Prime XBT Trading Services Ltd, a Saint Lucia company with no financial licence, the contracting party for clients outside South Africa. They also let the company withhold profits and reject withdrawals it considers abusive.
E9AMF France has blacklisted www.primexbt.com since 7 June 2021 for offering financial services without authorisation.
StrongAMF France blacklistE10CONSOB ordered access to www.primexbt.com from Italy blocked, naming PrimeXBT Trading Services LLC among firms offering financial services illegally. IOSCO published the order on 29 December 2021.
E11Spain's CNMV listed primexbt.com/es as an unregistered entity, naming PRIMEXBT TRADING SERVICES LTD and PRIME TECHNOLOGIES LTD. IOSCO published the alert on 28 April 2020.
StrongIOSCO I-SCAN, CNMV alertE12The Securities Commission Malaysia listed PrimeXBT, primexbt.com and its Google Play and App Store apps for unlicensed dealing in securities, published 31 August 2025.
E13primexbt.com was registered on 28 August 2018, which matches the claim of operating since 2018.
ModerateDomain registration recordE14An archived copy of primexbt.com from 1 January 2021 shows the site was then run by PrimeXBT Trading Services LLC of St Vincent and the Grenadines, which stated it held no financial licence.
E15PrimeXBT announced in November 2024 that it had acquired the FSCA licence. PrimeXBT (PTY) LTD was previously named Stack Advisory (PTY) LTD.
ModerateGlobeNewswire press releaseE16Trustpilot withholds PrimeXBT's rating for a breach of its guidelines and says it removed fake reviews. The remaining 417 reviews are 47% five-star and 30% one-star.
ModerateTrustpilotE17About 20 one-star Trustpilot reviews from January to October 2026 describe problems with money. They report UPI deposits through local agents debited but not credited, profits removed for alleged abusive trading, and withdrawals left pending. PrimeXBT replied to most of them.
ModerateTrustpilot one-star reviewsE18The official PrimeXBT Android app has more than 1 million downloads and a 4.3 rating from about 9,500 reviews. Google lists its developer as PRIMEXBT (PTY) LTD.
ModerateGoogle PlayE19The Financial Commission says PrimeXBT's membership ended by voluntary withdrawal on 29 May 2026, after it had met its obligations. Its clients can no longer use that scheme or its compensation fund.
ModerateFinancial CommissionE20In March 2026, Washington State's DFI described PrimeXBTUS.com as an apparent impersonation of PrimeXBT.com. PrimeXBT told the victim that no account existed with it.
ModerateWashington State DFI alertE21A Seychelles FSA notice warns about primexbt-trading.com, allegedly run by PRIME TECHNOLOGY LTD. PrimeXBT does not use that domain, although the developer account for its Android app carries the same company name.
E22The homepage tells visitors that PrimeXBT is licensed and regulated and that it does not solicit EEA residents, yet it accepts EEA residents who sign up on their own initiative.
ModeratePrimeXBT homepageE23primexbt.ch, registered 4 April 2019, serves an identical copy of the site with the same footer, and primexbt.co.za redirects to primexbt.com.
Weakprimexbt.ch
The other side
The strongest case in this broker’s favour.
The case for PrimeXBT is that it behaves like an established offshore broker, not a fly-by-night operation.
- Its South African, El Salvador, Seychelles and Mauritius entities all appear on the relevant official registers. The names and addresses match the broker's own documents.
- It publishes its company structure in detail, including registration numbers, the market makers behind each product and the liquidity providers it uses.
- The brand has used the same domain continuously since 2018. Its official Android app has more than 1 million downloads and a 4.3 rating from about 9,500 reviews.
- Three of the four regulator warnings date from 2020 and 2021, before the group added its South African, El Salvador and Mauritius entities. None of the four alleges fraud.
- Many of the deposit complaints involve third-party UPI payment agents in India, and PrimeXBT answers most negative reviews in public.
- Some losses blamed on PrimeXBT come from impersonators. Washington State's financial regulator documented a 2026 case run through PrimeXBTUS.com, a site PrimeXBT did not operate.
What would change this
What we would need to see to revise the verdict.
Our assessment would move on concrete evidence, not on reputation.
- Lower risk: clients outside South Africa moved to a licensed entity, such as the Mauritius dealer, with the terms updated to say so.
- Lower risk: the regulators in France, Italy, Spain or Malaysia withdrawing their warnings, or PrimeXBT getting authorised in those countries.
- Lower risk: independent dispute resolution restored, and the 2026 UPI deposit cases visibly resolved.
- Higher risk: the FSCA suspending or withdrawing FSP 45697, or any regulator alleging fraud by a PrimeXBT entity.
- Higher risk: refused withdrawals documented on two or more independent platforms in the same period, or any demand for a fee to release funds.
- Higher risk: proof that the Seychelles FSA notice about primexbt-trading.com concerns a PrimeXBT group company.
Check it yourself
Official registers and warning lists. Verify every claim first-hand.
FSCA register: PRIMEXBT (PTY) LTD, FSP 45697
The broker's own link to its FSCA entry. It shows status Authorized and the approved products.
CNAD register of digital asset service providers
Search for PSAD-0045 or Prime XBT to see the El Salvador registration and its permitted services.
FSA Seychelles: PXBT Trading Ltd
Register entry for the Seychelles securities dealer that acts as PrimeXBT's CFD market maker.
AMF France blacklist: www.primexbt.com
The French regulator's blacklist entry, published 7 June 2021.
IOSCO I-SCAN: Securities Commission Malaysia alert
Malaysia's 2025 alert naming primexbt.com and the PrimeXBT apps as unlicensed.
IOSCO I-SCAN: CONSOB black-out order
Italian order naming PrimeXBT Trading Services LLC and www.primexbt.com.
PrimeXBT regulation page
The broker's own list of its entities and licences.
PrimeXBT FAIS disclosure
Names the market makers and liquidity providers behind PrimeXBT's products.
Financial Commission notice
Confirms PrimeXBT left the Financial Commission on 29 May 2026.
Frequently asked questions
Quick answers about this broker’s safety.
Is PrimeXBT a scam?
We found no evidence that PrimeXBT is a scam. It is a real group with a South African FSCA licence and a track record back to 2018, and its identity checks out on official registers. We still rate it high risk, because most clients contract with an unlicensed Saint Lucia company and four regulators have warned about it.
Is PrimeXBT a fraud?
We found no evidence of fraud. No regulator or court has accused PrimeXBT of fraud. The regulator warnings that name primexbt.com are about offering services without local authorisation.
Is PrimeXBT regulated?
Partly. PRIMEXBT (PTY) LTD is Authorized by South Africa's FSCA as FSP 45697, for intermediary services to South African residents. Its El Salvador company is registered with CNAD under PSAD-0045, and its CFD market maker holds a Seychelles licence. The Saint Lucia company that signs up clients in other countries holds no financial licence.
Which PrimeXBT company will I be dealing with?
That depends on where you live. South African residents contract with PrimeXBT (PTY) LTD. Everyone else contracts with Prime XBT Trading Services Ltd in Saint Lucia, with crypto services from a Costa Rica company and CFDs booked with PXBT Trading Ltd in Seychelles.
Why have regulators warned about PrimeXBT?
Four regulators named primexbt.com for offering financial services in their countries without authorisation: France's AMF (June 2021), Italy's CONSOB (December 2021), Spain's CNMV (April 2020) and Malaysia's Securities Commission (August 2025). The warnings do not allege fraud, but they mean residents of those countries have no local protection.
Can I withdraw my money from PrimeXBT?
Many users do. In 2026, though, Trustpilot reviewers reported withdrawals left pending, profits removed for alleged abusive trading, and UPI deposits that were never credited. The terms let PrimeXBT reject withdrawals or withhold profits it considers abusive, so try a small withdrawal first.
Is my money safe with PrimeXBT?
Protection is limited. Outside South Africa, no financial regulator oversees the company that holds your account, and there is no compensation scheme. Since 29 May 2026, the Financial Commission no longer handles PrimeXBT complaints either.
Who owns PrimeXBT and where is it based?
The website is owned by PrimeXBT (PTY) LTD of Gordons Bay, South Africa, but the group does not name its shareholders. The group has companies in South Africa, Saint Lucia, Costa Rica, El Salvador, Seychelles and Mauritius.
How long has PrimeXBT been operating?
Since 2018. The primexbt.com domain was registered on 28 August 2018, and regulators were already issuing warnings about the site in 2020.
Is PrimeXBTUS.com or markets-primexbt.pro the real PrimeXBT?
No. In March 2026, Washington State's financial regulator described PrimeXBTUS.com as an apparent impersonation of PrimeXBT. markets-primexbt.pro copies PrimeXBT's site on a domain the company does not list. Use only primexbt.com and the official apps.
What are the Seychelles and Mauritius licences worth?
They are genuine offshore licences held by sister companies, PXBT Trading Ltd and PXBT Capital Ltd. Offshore supervision is light and there is no compensation scheme, so they protect clients far less than a top-tier licence does.
What should I do if my deposit or withdrawal is stuck?
Collect your transaction IDs, bank or UPI references and chat records, then file a written complaint with PrimeXBT support. South African clients can escalate to the FAIS Ombud. Others should contact their bank or card issuer and their local regulator. Avoid recovery services that ask for upfront fees.
Does PrimeXBT accept clients from the US or UK?
No. PrimeXBT's terms exclude residents of the USA, the UK, Canada, Japan and several other countries.
What we recommend
The practical takeaway from everything above.
If you use PrimeXBT, know which company holds your money and keep your exposure small.
- Check which company your account agreement names. South African residents should see PrimeXBT (PTY) LTD, FSP 45697. Everyone else contracts with the Saint Lucia company, which has no financial licence.
- Check whether your own regulator has warned about PrimeXBT. France, Italy, Spain and Malaysia have.
- Avoid paying through local payment agents or QR codes that send your money to a third-party company name. Keep every transaction reference.
- Make a small test withdrawal before you deposit more. Read the bonus and rewards terms too, because they let PrimeXBT cancel profits it considers abusive.
- Use only primexbt.com and the official apps. Ignore WhatsApp or Telegram contacts who offer a US or VIP version of PrimeXBT.
- South African clients can take unresolved complaints to the FAIS Ombud. The Financial Commission no longer handles PrimeXBT cases.
This is an independent assessment of risk, not a legal ruling. Scores and verdicts follow the Wikilix broker-safety methodology and can change as new evidence appears. Review scores are treated with caution when a broker’s reviews look manipulated. Last reviewed November 5, 2026. If any detail here is out of date or incorrect, or you represent this broker, please contact us.
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