Wikilix
Contract reading

What Travelex legally published, but does not want you to read

Every clause below is published by Travelex itself, on its own website, today. The finding is not that the text exists. It is the distance between what a client is shown and what a client agreed to. Read from its own documents on .

Contracting entity: Travelex Limited

hidden feedormancyoutdated documentwithdrawalsafcaagent of issuerbalance correctionbuy backbuy ratecard surcharge

The Travelex Money Card costs nothing to buy online. Leaving money on it costs AU$4 a month after a year, and getting it back costs AU$10. The card page promises $0 conversion fees, but the PDS says a conversion fee applies and never prices the Spend Rate. Visitors can cash out only inside Australia, and the balance is not a deposit.

Back to Travelex

Contract risk

Harder than average
4.5/10

Where this contract sitsHow far this contract goes, overall. Under 2 is nothing beyond the ordinary; 6 to 9 means several clauses put money you have already earned at risk; 9 and above reads as designed to make payout refusable.

0510
CriticalClauses that can cost you money you have already earned or deposited, or that remove your ability to challenge it.
0
FlaggedEvery clause worth knowing about, at all three severities. Ordinary terms that every broker has are not counted.
20
DocumentsHow many of the broker's own legal files this reading is based on. Each one was downloaded and hashed on the date shown.
17
ContradictionsPlaces where a promise the broker makes in public is not kept by the clause that governs it.
6

How the 20 break downThe same flagged clauses, split by how much each one can cost you. Severity is our reading of the clause, not the broker's label.

Critical0
Warning12
Notice8

section 79 of 95is where the deepest clause sits, 83% of the way into the document it is in

The numbers in this contractFigures taken from this broker's own clauses, so the labels differ from broker to broker. The four in the panel above are the same on every report.

$4Fee on an unused account. Jump to the clause this comes from.AU$4 a month once the card sits unused a year$10Withdrawal limit. Jump to the clause this comes from.Cashing out costs AU$10, missing from the card page fees30 daysAccount limit. Jump to the clause this comes from.Hotel and car hire holds can lock money for 30 days10 working daysProfit at risk. Jump to the clause this comes from.Travelex can debit a load it says was a mistake

What the documents say

20 clauses worth knowing about, worst first, each quoted from Travelex's own files

01

Travelex's card page promises $0 currency conversion fees. Yet when you spend in a currency not on your card, the PDS says a Currency Conversion Fee will apply. The cost sits inside a daily Spend Rate set by Mastercard Prepaid, and no document states its margin.

Why this matters

Travelex's own AUD offer page called 2.95% a special spend rate, and that offer ended on 30 April 2026. Normal spend rates apply now, and no document tells you what they are. If one balance runs short, the card also converts your other balances automatically at that rate.

Exhibit 1WarningHarder than usual

In this case a Currency Conversion Fee will apply each time a Currency used to fund all, or part of the transaction is different to the transaction currency.
Quoted in Travelex Money Card Product Disclosure Statement and Terms & Conditions, p.9
Read from the broker's site on Archived copyOpen the reference

Where it sits: section 28 of 95 in the Travelex Money Card Product Disclosure Statement and Terms & Conditions, 29% of the way through.

What it costsAt the 2.95% offer rate, AU$1,000 spent in Indonesian rupiah carried AU$29.50 of exchange cost. The PDS gives no figure for the normal rate that replaced it.

  • Worse together with Exhibit 3Leftover foreign currency is converted at Mastercard Prepaid's rate before the AU$10 cash-out fee comes off.
02

If you make no transaction for 12 months, the issuer takes AU$4 from your balance at the start of every month. It stops only when you use the card, close it, or the balance falls below AU$4. Clause 8.3 shows the fee also runs on an expired card.

Why this matters

Leftover holiday money drains exactly this way: AU$48 a year comes off a card you have forgotten. Travelex's own comparison page lists its card's drawbacks and leaves this fee out.

Exhibit 2WarningStandard wording$4

Charged at the start of each month if you have not made any transactions on the Card in the previous 12 months.
Quoted in Travelex Money Card Product Disclosure Statement and Terms & Conditions, p.10
Read from the broker's site on Archived copyOpen the reference

Where it sits: section 33 of 95 in the Travelex Money Card Product Disclosure Statement and Terms & Conditions, 35% of the way through.

What it costsOn a AU$100 balance the fee takes AU$48 a year (12 × AU$4), nearly half of it.

What happens, and when

The stages this clause runs through, taken from the broker's own document
TriggerWhat the broker may then doClause
After 12 months with no transactionAU$4.00 comes off your balance at the start of each month.
Balance below AU$4The fee table says the monthly fee stops. Clause 8.3 instead waives only the part the balance cannot cover.8.3
Zero balance on an expired cardThe issuer closes the Card Fund automatically and sends you notice.8.3
  • Worse together with Exhibit 4A visitor who leaves Australia with a balance cannot cash out from abroad, so after 12 idle months the AU$4 fee keeps eating it.
03

Getting your leftover money back costs a AU$10 closure or withdrawal fee. Any foreign currency is first converted to Australian dollars at a rate Mastercard Prepaid sets. The fee table on Travelex's card page lists 13 items and leaves this fee out.

Why this matters

On a small balance the fee is a large share of what you get back. Under clause 10.2 the issuer also chooses whether you are paid in cash or into a bank account.

Exhibit 3WarningStandard wording$10

Charged when you close your Card or withdraw from your Card Fund. This fee is set and charged by Mastercard Prepaid.
Quoted in Travelex Money Card Product Disclosure Statement and Terms & Conditions, p.10
Read from the broker's site on Archived copyOpen the reference

Where it sits: section 34 of 95 in the Travelex Money Card Product Disclosure Statement and Terms & Conditions, 36% of the way through.

What it costsCash out a leftover AU$50 and AU$40 reaches you: the AU$10 fee is 20% of it.

04

Your card contract is with EML Payment Solutions Limited, not Travelex. Clause 3.8 says your balance is not a deposit and counts as one for no purpose. No document says where EML keeps the money or what happens to it if EML fails.

Why this matters

Travelex's card page calls the issuer an authorised deposit-taking institution, but the PDS describes EML only by its financial services licence. Keep that in mind before you leave a large balance on the card.

Exhibit 5WarningStandard wording

By purchasing this product, you are entering into a contractual relationship with the Issuer, not with Mastercard Prepaid.
Quoted in Travelex Money Card Product Disclosure Statement and Terms & Conditions, p.4
Read from the broker's site on Archived copyOpen the reference

Where it sits: section 54 of 95 in the Travelex Money Card Product Disclosure Statement and Terms & Conditions, 57% of the way through.

Set against a regulated standard: FCA (UK)

Firms licensed by the FCA to issue e-money must safeguard customers' funds, keeping them apart from the firm's own money or covering them with insurance or a guarantee. This PDS says your balance is not a deposit and says nothing about how it is held.

Travelex is not licensed by this regulator, so this is a comparison of practice, not a finding of any breach.

05

Travelex's card page sells 24/7 emergency funds as a free benefit. Clause 11.3 says the issuer does not promise the service will be available. Clause 11.5 makes you agree you did not rely on it when you bought the card.

Why this matters

If your card is stolen abroad, this service is what stands between you and no money. Clause 11.5 also bars complaints about it to EML, though that bar does not name Mastercard Prepaid, which runs the service.

Exhibit 6WarningHarder than usual

The Issuer does not promise that the Global Emergency Assistance services will: (a) always be available; (b) be suitable for any purpose; or (c) be provided to any standard.
Clause 11.3 in Travelex Money Card Product Disclosure Statement and Terms & Conditions, p.29
Read from the broker's site on Archived copyOpen the reference

Buried at section 72 of 95 in the Travelex Money Card Product Disclosure Statement and Terms & Conditions, 76% of the way through.

06

Clause 10.2 covers visitors identified with a foreign ID and anyone without an Australian bank account. To have your balance paid out, you must go to a Travelex Store in Australia.

Why this matters

Leave Australia with money on the card and you can still spend it until expiry, but cashing it out means coming back. The PDS tells you to get your refund before you leave Australia.

Exhibit 4WarningHarder than usual

If you do not reside in Australia and you purchased the Travel Money Card at a Travelex Store in Australia, you should seek a refund of any remaining balance at a Travelex Store prior to leaving Australia.
Quoted in Travelex Money Card Product Disclosure Statement and Terms & Conditions, p.12
Read from the broker's site on Archived copyOpen the reference

Where it sits: section 41 of 95 in the Travelex Money Card Product Disclosure Statement and Terms & Conditions, 43% of the way through.

Getting money back from Travelex costs AU$10 and has limits

A AU$10 fee applies when you close a Travelex Money Card or withdraw its balance, after any foreign currency is converted at Mastercard Prepaid's rate. Visitors identified with foreign ID can cash out only at a Travelex Store in Australia. Online cash orders cannot be cancelled once paid.

Exit conditions1 clause flagged

Once you pay for foreign cash online, clause 12.1 says you cannot cancel the order. Your only way out is to sell the notes back in a store at that day's buy rate. Clause 12.2 keeps any card fee or commission you paid.

Why this matters

Changing your mind costs you the gap between Travelex's selling and buying rates, and no document states that gap. Card reloads made online cannot be cancelled either.

Exhibit 8WarningStandard wording

You may not reverse or “cancel” an order for Online Foreign Currency once you have made payment for your order.
Clause 12.1 in Travelex Online Terms and Conditions
Read from the broker's site on Open the reference
  • Worse together with Exhibit 7An online cash order cannot be cancelled, and if you miss collection the money can be treated as unclaimed after 30 days.

Travelex can take back a load it calls a mistake

Clause 7.11 lets Travelex debit any amount it says was loaded onto a Money Card in error and tell you afterwards. Errors against you are fixed within 5 business days if the issuer finds them and normally within 10 if you report them. Clause 5.13 lets the issuer freeze money someone says they paid you by mistake.

Balance corrections1 clause flagged

If Travelex or the issuer finds a loading error, clause 7.11 lets Travelex take the excess straight off your card and tell you afterwards. Errors that cost you are fixed within 5 business days if the issuer spots them, and normally within 10 if you report them.

Why this matters

Money can leave your card mid-trip without warning. Clause 5.13 also lets the issuer freeze or take back funds when someone reports paying your card by mistake.

Exhibit 17WarningStandard wording10 working days

If we or Travelex discover an error in the amount and/ or Currency of any funds that have been loaded or topped up onto a Card for any reason, Travelex is authorised to correct this error, including but not limited to debiting any amount of funds from the Card Fund that have been loaded in error.
Clause 7.11 in Travelex Money Card Product Disclosure Statement and Terms & Conditions, p.24
Read from the broker's site on Archived copyOpen the reference

Buried at section 62 of 95 in the Travelex Money Card Product Disclosure Statement and Terms & Conditions, 65% of the way through.

Holds and notice periods decide when your Travelex card money is usable

Merchant holds can make Travelex Money Card funds unavailable for up to 30 days, and restaurants and online shops may hold extra on top of the bill. EML, the issuer, can end the card on 14 days' notice without a reason and refund the balance less fees.

Access to funds2 clauses flagged

Hotels, cruise lines and car hire firms can pre-authorise an estimate of your bill, and that money stays unavailable for up to 30 days. Restaurants may hold an extra 20% or so, online orders 10%, and a fuel pump needs AU$80 on the card.

Why this matters

If the card is your main money abroad, one hotel deposit can leave you short for weeks. The PDS itself advises against using the card for hotel deposits, car hire or pay-at-pump fuel.

Exhibit 9WarningStandard wording30 days

If the Card is used for this purpose, some businesses (such as hotels, cruise lines and car rental companies) may pre-authorise the estimated amount of the final bill and this amount will temporarily be unavailable for up to 30 days.
Clause 5.5 in Travelex Money Card Product Disclosure Statement and Terms & Conditions, p.20
Read from the broker's site on Archived copyOpen the reference

Where it sits: section 56 of 95 in the Travelex Money Card Product Disclosure Statement and Terms & Conditions, 59% of the way through.

Clause 17.2 lets EML cancel or suspend your card, or end the agreement, on 14 days' notice without giving a reason. On suspected misuse, a breach or false information, it can act at once with no notice.

Why this matters

Your balance comes back to you, but clause 17.3 refunds it less fees. Clause 17.4 does require the issuer to investigate a suspension and lift it once there is no ground to keep it.

Exhibit 10NoticeStandard wording14 days

with at least 14 days notice to you. However, the Issuer may, cancel or suspend the use of your Card and/or end this Agreement immediately and without notice if: we have reason to suspect the Card has been or is likely to be misused;
Clause 17.2 in Travelex Money Card Product Disclosure Statement and Terms & Conditions, p.33
Read from the broker's site on Archived copyOpen the reference

Buried at section 79 of 95 in the Travelex Money Card Product Disclosure Statement and Terms & Conditions, 83% of the way through.

Travelex card disputes run on deadlines nobody states

The Travelex Money Card PDS makes disputes depend on Mastercard scheme time limits it never states, and statements come only every six months. The older Cash Passport PDS still names FOS and a 45-day wait. Under the Google Pay terms, breaking one device rule makes other people's payments count as yours.

Complaints and liability3 clauses flagged

To dispute a card transaction you must act inside time limits in Mastercard's scheme rules. The PDS never says how long those limits are. Statements arrive only every six months, and clause 14.8 makes checking your online history your job.

Why this matters

Miss the unstated window and the issuer may lose its ability to recover your money for you. It may also refuse responsibility if it shows you delayed unreasonably.

Exhibit 11WarningStandard wording

Mastercard Scheme Rules impose time limits after the expiry of which our ability to dispute a transaction on your behalf may be lost. We may not be responsible for any loss to you where it can be shown that you have unreasonably delayed notifying us.
Clause 14.8 in Travelex Money Card Product Disclosure Statement and Terms & Conditions, p.32
Read from the broker's site on Archived copyOpen the reference

Buried at section 76 of 95 in the Travelex Money Card Product Disclosure Statement and Terms & Conditions, 80% of the way through.

If you add the card to Google Pay, its terms set device rules, such as only your fingerprint on the phone and up-to-date antivirus. Break any rule and you are taken to have authorised other people's payments.

Why this matters

A partner's fingerprint left on your phone can be enough to lose the card's usual protection against unauthorised payments. The terms themselves warn this could mean significant loss.

Exhibit 12WarningHarder than usual

your biometric identifier (e.g. fingerprint) is the only biometric identifier registered on your supported device (and any other person's biometric identifier registered on your device must be removed);
Quoted in Travelex Money Card Google Pay Terms and Conditions
Read from the broker's site on Open the reference

Travelex still reloads and cashes out Cash Passport cards. Their PDS gives the issuer 45 days before you may escalate a complaint. It names the Financial Ombudsman Service, the scheme AFCA replaced in 2018.

Why this matters

If a Cash Passport complaint stalls, AFCA is the free external scheme to use. The Travelex Money Card PDS from the same issuer names AFCA and promises a final answer within 30 days.

Exhibit 13NoticeHarder than usual45 days

If we are unable to resolve your complaint to your satisfaction within 45 days, you may be eligible to escalate the complaint to the Issuer’s external dispute resolution service.
Quoted in Multi-currency Cash Passport (MasterCard® Prepaid Currency) PDS
Read from the broker's site on Open the reference

Where it sits: section 20 of 52 in the Multi-currency Cash Passport (MasterCard® Prepaid Currency) PDS, 38% of the way through.

Set against a regulated standard: ASIC (Australia)

Firms licensed by ASIC that serve retail clients must belong to AFCA, which replaced FOS in November 2018, and most complaints must get a final response within 30 days. The Money Card PDS names AFCA and that limit. The Cash Passport PDS, amended in February 2024, still names FOS and a 45-day wait.

Travelex is not licensed by this regulator, so this is a comparison of practice, not a finding of any breach.

Money you leave alone at Travelex shrinks or slips away

AU$4 a month comes off a Travelex Money Card after 12 months without a transaction, and the fee keeps running on an expired card. An uncollected online cash order is treated as unclaimed moneys once Travelex cannot reach you within 30 days of ordering.

Idle money1 clause flagged

Miss collecting an online cash order by 72 hours after your chosen date and Travelex marks it Uncollected and tries to reach you. If it cannot reach you within 30 days of the order, clause 13.1 treats your money as unclaimed moneys.

Why this matters

The 30 days run from the day you ordered, not from your collection date. The terms do not say how you then get the money back.

Exhibit 7WarningHarder than usual30 days

Should you fail to collect your order from the Collection Location within 72 hours after your nominated collection date (including by failing to satisfy our requirements under clause 8), your order will be marked as “Uncollected” and we will contact you to arrange an alternative collection date.
Clause 13.1 in Travelex Online Terms and Conditions
Read from the broker's site on Open the reference

What happens, and when

The stages this clause runs through, taken from the broker's own document
TriggerWhat the broker may then doClause
72 hours after your collection dateTravelex marks the order Uncollected and contacts you to arrange another date.13.1
30 days after the orderIf Travelex has not reached you and you have not collected or cancelled, it treats the funds as unclaimed moneys.13.1

Travelex calls card conversions free and never prices them

Travelex markets its Money Card with $0 currency conversion fees, yet the PDS says a conversion fee applies when you spend in a currency not on the card. The cost sits in a Spend Rate that Mastercard Prepaid sets daily and the PDS never quantifies. Other fees, and the price of the Buy Back Promise, are named without an amount.

Cost disclosure3 clauses flagged

The PDS says a Negative Balance Fee may apply if your card goes overdrawn. It also says paper statements and moving money between currencies to pay fees may cost extra. The fee table it points you to lists none of them.

Why this matters

You cannot know these costs before you buy. A card can go below zero when a merchant skips authorisation, and clause 7.7 makes that shortfall a debt you owe the issuer.

Exhibit 14NoticeHarder than usual

A Negative Balance Fee may also be payable if a particular Currency and/or the Card Fund becomes overdrawn (see Fees and Limits Table).
Clause 7.7 in Travelex Money Card Product Disclosure Statement and Terms & Conditions, p.24
Read from the broker's site on Archived copyOpen the reference

Buried at section 62 of 95 in the Travelex Money Card Product Disclosure Statement and Terms & Conditions, 65% of the way through.

The PDS says Travelex may add a surcharge when you pay by card, and gives no rate. The only rates Travelex publishes sit in its in-store promotion terms: 1.09% on Mastercard credit and 1.18% on Visa credit.

Why this matters

The surcharge comes on top of the exchange rate, so paying by credit card makes the same currency dearer. The same promotion terms say debit cards carry no surcharge unless you select credit.

Exhibit 15NoticeStandard wording1.18%

Travelex may also charge a card surchage if you pay with a credit or debit card or Apple Pay linked with a credit or debit card issued by Mastercard or Visa.
Quoted in Travelex Money Card Product Disclosure Statement and Terms & Conditions, p.11
Read from the broker's site on Archived copyOpen the reference

Where it sits: section 40 of 95 in the Travelex Money Card Product Disclosure Statement and Terms & Conditions, 42% of the way through.

What it costsAU$1,000 of currency paid for in store with a Visa credit card costs AU$11.80 more (1.18%).

Travelex sells a Buy Back Promise in store for a fee its terms do not state. In return you get an unquantified discounted rate and zero commission when you sell up to the same amount back within 180 days.

Why this matters

You pay for the promise without being told its price or what it saves you. Its zero commission also implies that selling notes back in store normally carries a commission, which no document prices.

Exhibit 16NoticeHarder than usual

BBP can be purchased for a fee at a Travelex retail store in Australia if you exchange at least AUD$100 or more into foreign currency cash available in store (“Eligible Currency”).
Clause 2 in Buy Back Promise Terms & Conditions
Read from the broker's site on Open the reference

Every Travelex card top-up is an identity check

Travelex verifies your identity each time you add value to the Money Card, and EML can ask about your source of funds at any time. Clause 5.15 lets the issuer delay or refuse a transaction it suspects may break any country's law, without liability.

Identity checks1 clause flagged

Travelex must verify your identity every time you add value to the card. Clause 3.10 lets the issuer ask about your source of funds at any time. Clause 5.15 lets it delay or refuse a transaction it suspects may break any country's law.

Why this matters

Bring ID to every in-store top-up, and expect a payment abroad to be held if it trips a check. Clause 17.4 does require a suspension to be investigated and lifted once there is no ground for it.

Exhibit 18NoticeStandard wording

Travelex is also required by the Anti- Money Laundering and Counter-Terrorism Financing Act 2006 to collect personal information to identify you and verify your identity every time you add value to your card.
Quoted in Travelex Money Card Product Disclosure Statement and Terms & Conditions
Read from the broker's site on Archived copyOpen the reference

Where it sits: section 54 of 95 in the Travelex Money Card Product Disclosure Statement and Terms & Conditions, 57% of the way through.

The Travelex counter acts for the card issuer, not for you

Travelex's Financial Services Guide says it acts for the issuer, not the customer, when it sells another issuer's product such as the Money Card. Travelex keeps 1.1% or $15 on in-store AUD loads, and $10 plus the exchange margin on in-store cash-outs.

Who works for whom1 clause flagged

Travelex sells the card under its own name. Its Financial Services Guide says that when it sells another issuer's product, it acts for the issuer and not for you. The PDS tells you not to rely on Travelex's advice about the card.

In plain words

Remuneration means payments it receives.

Why this matters

Travelex is paid from what you pay: 1.1% or $15 on in-store AUD loads, and $10 plus the exchange margin on in-store cash-outs. Its staff incentives depend partly on Travelex's overall financial performance.

Exhibit 19NoticeStandard wording

We also offer financial products on behalf of other issuers, and when we do, we act for the issuer and not for you.
Quoted in Financial Services Guide
Read from the broker's site on Archived copyOpen the reference

Your Travelex card money sits with EML and is not a deposit

EML Payment Solutions Limited issues the Travelex Money Card, and the PDS says the balance counts as a deposit for no purpose. Travelex's card page calls the issuer a deposit-taking institution, which the PDS does not say. That page also links the 2024 PDS, not the March 2026 edition.

In plain words

On a principal basis, as your counterparty, means the broker takes the other side of your trade itself. Your loss is then the firm’s gain, so it has an interest in how your trade ends.

Counterparty1 clause flagged

Travelex's card page links the PDS issued 16 September 2024 in four places. The edition dated 2 March 2026 replaced it and raised two minimums: AU$500 to buy a card online (was AU$350) and AU$50 per in-store top-up (was AU$1).

In plain words

Supersedes means beats: where two documents disagree, that one wins.

Why this matters

Read the March 2026 PDS from Travelex's documents page before you buy. Even that edition still says AUD cannot be loaded online, while the card page offers free online AUD top-ups.

Exhibit 20NoticeNew

Website/App: AU$ 500 or currency equivalent
Quoted in Travelex Money Card Product Disclosure Statement and Terms & Conditions, p.10
Read from the broker's site on Archived copyOpen the reference
Our own capture of travelex.com.au, taken on Oct 28, 2026The claim, on Fees table on the Travelex Money Card page, row for online AUD top-upsVisit this page on the broker's siteDownload the full size image file

Where it sits: section 37 of 95 in the Travelex Money Card Product Disclosure Statement and Terms & Conditions, 39% of the way through.

Where the marketing and the contract disagree

A promise made in public, set against the clause that governs it

01

The card page promises no conversion fee in the very case where the PDS says a Currency Conversion Fee will apply, and neither says what the Spend Rate costs.

Said in public, in English

No currency conversion fee will be charged when transacting in a local currency that is unsupported or insufficiently loaded on your card.

Travelex Money Card page, section headed $0 Currency Conversion Fee

In the contract

In this case a Currency Conversion Fee will apply each time a Currency used to fund all, or part of the transaction is different to the transaction currency.

02

Travelex prices its spend rate as a percentage and called 2.95% a special, while the PDS fixes no percentage and leaves the rate to Mastercard Prepaid.

Said in public, in English

Our international spend rate will only be 2.95% when AUD on your Travelex Money Card is used in the 10 listed countries.

AUD special offer page, still online; its footnote says the 2.95% ended on 30 April 2026

In the contract · clause 1.1

Spend Rate means the individual foreign exchange rate set and determined by Mastercard Prepaid applicable to foreign exchange transactions and which can be obtained at www.travelex.com.au.

03

The comparison names a $10 closure fee as the card's cost drawback and credits rivals for no inactivity fee, while the PDS charges AU$4 a month after 12 idle months.

Said in public, in English

Drawbacks: $10 closure fee and limited to one card per account.

Compare Travel Cards Australia page, Travelex Travel Money Card entry, updated April 2026

In the contract

Charged at the start of each month if you have not made any transactions on the Card in the previous 12 months.

04

The card page sells emergency funds as a reason to buy, and the PDS makes you agree you did not rely on them when you bought.

Said in public, in English

Access to 24/7 Travelex Money Card Global Assistance, which among other things, can arrange for emergency funds (up to the available balance of your Card) to be sent to you.

Fees table on the Travelex Money Card page, row for 24/7 Global Emergency Assistance

In the contract · clause 11.5(d)

you do not rely on the Global Travel Assistance services being available, being suitable for any purpose or being provided to any particular standard in deciding to purchase the Card.

05

The card page calls the issuer a deposit-taking institution, and the PDS describes EML only by its financial services licence.

Said in public, in English

Although the issuer of the card is an authorised deposit-taking institution in Australia, the Card is not a deposit account with the Issuer.

Additional important information, Travelex Money Card page

In the contract

The Issuer holds an Australian Financial Services Licence (no. 404131) authorising it to provide financial product advice for, and deal in, certain classes of financial products including the Travelex Money Card.

06

The card page offers free online AUD top-ups that the current PDS says cannot be made at all.

Said in public, in English

No fee charged when topping up in an AUD local currency wallet online or via the Travelex Money App.

Fees table on the Travelex Money Card page, row for online AUD top-ups

We took a picture of this page. It is shown once, with the finding it belongs to. See our capture of travelex.com.au

In the contract

AU$ cannot be loaded or topped up onto a Card online via www.travelex.com.au

What changed quietly

This is our first reading of Travelex's documents, so there is nothing to compare with.

  • REWRITTENClause · 16 September 2024 to 02 March 2026

    Buying a card online now needs at least AU$500 on it, up from AU$350.

    Website/App: AU$ 500 or currency equivalent

  • REWRITTENClause · 16 September 2024 to 02 March 2026

    An in-store top-up now has to be at least AU$50, up from AU$1.

    Store: AU$ 50 or currency equivalent

The documents this reading is based on

17 files, all published by Travelex. Each shows when we read it and a fingerprint of its wording.

WIKILIX keeps the copy of each file it read, and does not republish it: what is published is the fingerprint of its wording. Download the file yourself and hash its text, lowercased with runs of whitespace collapsed, and a matching fingerprint means the wording quoted above is still the wording Travelex publishes.

How this reading was done

Every clause above was read out of a document Travelex publishes itself

This reading was published on .

Documents
14 of 17downloaded from the broker's site, and 14 read in full
Pages opened
80pages walked to find those documents, footer links included
Older copies
6earlier versions downloaded, 3 identical to the copy we hold by fingerprint
Marketing pages
11public pages set against what the contract says
Position measured
15clauses whose position was counted: which numbered section of the document holds them, out of how many

Who the contract is with

Travelex Limited

You contract with Travelex Limited (ABN 36 004 179 953, AFSL 222444) when you buy foreign cash online or in store. The Travelex Money Card is a separate contract with its issuer, EML Payment Solutions Limited (AFSL 404131). Mastercard Prepaid Management Services Australia Pty Ltd runs the card, and Travelex acts only as Mastercard Prepaid's agent. The Japanese site travelex.co.jp belongs to a separate company, Travelex Japan KK, under its own terms.

Quotations are copied verbatim from the documents named above, with the clause number and the page each one came from. Where a clause is quoted in another language, the original is shown first and the English is a translation.

The plain-language parts, what a clause means for a client, how ordinary it is, and how it reads against a regulated standard, are WIKILIX's analysis and are labelled as such on every card. This is a reading of public documents, not legal advice and not an allegation of wrongdoing.

In fairness, and what we could not check

A reader who knows the edges of the work can trust the middle of it

The card terms treat unauthorised payments fairly. You are not liable where you clearly did not contribute, and in the remaining PIN cases clause 14.6 caps your loss at AU$150. Overseas ATM withdrawals, replacement cards and emergency assistance carry no Travelex fee. The PDS gives 14 days' notice of adverse changes and promises a final complaint answer within 30 days. It names AFCA, and it keeps the issuer liable for its own fraud, negligence or wilful misconduct throughout.

The card page and other product pages link the September 2024 PDS, while the documents page carries the March 2026 edition. Travelex promotes Apple Pay for the card but publishes terms only for Google Pay. A 2014 privacy policy PDF is still online beside the December 2025 web policy. The footer's whistleblowing policy link points to an internal Travelex address, not the public site.

How to check any of this yourself

Every quote above links to the Travelex file it came from. This is what to do with it.

Open the three stepsFind the words in the source, work out the fingerprint, and read what a difference does and does not prove.

Open the source and search for the words

Every quote has a link under it. Open the file, or the web page, and search it for the words we quote. The clause number next to the quote tells you where to look.

If the words are not there any more, the source may have changed after we read it. That is worth knowing too. We keep the date we read it, and a code worked out from its wording, so the quote stays checkable.

What a fingerprint is

A fingerprint is a code worked out from what a source says. Change one word and the code changes completely. We keep two codes for every file we read, and the panel on each source shows both.

The first is the code of the exact file we downloaded. The second is the code of its wording alone, with capital letters lowered and runs of spaces collapsed. When the same words are saved as a new file, the first code changes and the second one stays the same.

Only the first code can be worked out on your own computer. Save the file, then run one of these, putting the name of the file you saved where the example is. The panel on each source prints the command with that source's real file name already in it.

macOS or Linux:
  shasum -a 256 the-file-you-saved.pdf

Windows:
  certutil -hashfile the-file-you-saved.pdf SHA256

The two codes are different from each other, and they are not meant to match. Comparing one against the other proves nothing.

What a difference means, and what it does not

A different file code on its own proves nothing. A PDF saved again with a new date inside it is a new file saying exactly the same thing.

A different wording code means the words themselves changed. That is the one that matters, and it is why we keep it.

Even then, a change is not proof of bad faith. Companies update their documents. What this report says is what the document said on the day we read it, and every quote carries that date.

A source that is a web page and not a file has no file to save, so only the code of its wording is shown.

How this report is made

Every clause quoted above comes from a document Travelex publishes on its own website, downloaded and hashed on the date shown, with the clause number and page recorded so any reader can check it. We do not allege anything the documents do not say, and we do not judge Travelex on anything other than its own published terms and its own public marketing. Where a clause has a qualifier that softens it, the report says so. Last read Oct 28, 2026.

If you represent Travelex and a clause has changed, been withdrawn, or is being read out of context, tell us and we will re-read the documents and update this page. Corrections from the broker are welcome and are published with the reading they change. Contact us.

This is a reading of a contract, not legal advice and not a ruling on Travelex. Whether its licence is real and current is a separate check on the broker profile.

What traders say about Travelex

Comments on Travelex are posted on its profile

Nobody has commented on Travelex yet. If you have traded with them, your experience helps the next reader decide.

Write the first comment
Back to the Travelex profile