Travelex: ASIC licence 222444

Yes, but only in a Travelex store: Travelex buys back foreign bank notes at its buy rate on the day, and currency cannot be sold back online. Money left on a Travelex Money Card is returned by closing the card through Card Services or, after it expires, refunded in Australian dollars in a Travelex store or online, or moved to a new card; closing the card or withdrawing its balance costs 10 AUD, a fee set and charged by Mastercard Prepaid. Card holders identified with a foreign identity document, or without an Australian bank account or Australian-issued card, can cash out only at participating Travelex stores, so the card's disclosure tells non-residents who bought it in an Australian store to have any remaining balance refunded before leaving Australia.

A paid foreign cash order cannot be cancelled, but you can sell the cash back in a Travelex store at that day's buy rate, without a refund of the original fees. A Travelex Money Card ordered for collection in a store can be cancelled before you collect it and is refunded at the buy rate, while delivered card orders and completed online top-ups cannot be cancelled. Refunds go only to the card or account that paid and may take up to 10 business days.

The Online Terms and Conditions allow foreign cash orders of 350 to 10,050 AUD, with at most 10,050 AUD in 24 hours and 30,000 AUD in 21 days, and card top-ups of 50 to 10,050 AUD. The Travelex FAQ quotes lower limits in most answers, a maximum of 5,000 AUD per order and 20,000 AUD per rolling 21 days. A Travelex Money Card can hold up to 50,000 AUD and take up to 75,000 AUD in loads every 12 months.

The Travelex Money Card is free to buy, and top-ups made online or in the Travelex Money App are free; Australian-dollar loads and top-ups in a store cost 1.1% or 15 AUD, whichever is greater, and a BPAY top-up not booked through the website or app costs 1%. The card's fee table lists no Travelex fee for ATM or EFTPOS use and no currency conversion fee, although ATM operators may charge and a purchase in a currency the card does not hold enough of is converted at the Travelex Spend Rate. An inactivity fee of 4 AUD a month starts after 12 months without a transaction, and closing the card or withdrawing its balance costs 10 AUD, a fee set and charged by Mastercard Prepaid.

Travelex accepts PayID, BPAY, a physical Visa or Mastercard debit card in your own name, and Apple Pay linked to such a card, according to its Online Terms and Conditions; prepaid and virtual cards and third-party payments are refused. PayID and BPAY orders carry no fee, and the FAQ shows no surcharge on debit cards, although the Travelex Money Card disclosure says a card surcharge may apply to online loads and top-ups. Some pages also mention credit cards for card top-ups and list Google Pay, while the terms name debit cards only and the Google Pay page says currency cannot yet be added to the card through Google Pay.

Travelex in Australia is operated by Travelex Limited (ACN 004 179 953, ABN 36 004 179 953), at Suite 45.01, Level 45, 25 Martin Place, Sydney NSW 2000. The Australian Business Register and ASIC company data list the company as TRAVELEX LIMITED, incorporated on 19 July 1932, as checked by WIKILIX on 28 October 2026. According to Travelex, it is wholly owned by Travelex Australia Holdings Pty Ltd (ABN 98 105 260 035), a subsidiary of Travelex International Limited, which is incorporated in the United Kingdom.

No. Travelex Limited, which runs travelex.com.au, is a retail currency exchange and travel money business that sells foreign currency cash and the prepaid Travelex Money Card. It offers no trading accounts, trading platforms, leverage or spreads. An offer of a trading account, trading signals or investment returns made in the Travelex name is not a service travelex.com.au describes.

Yes. The Travelex online service at travelex.com.au is only for individuals aged 14 or over who are resident in, and accessing it from, Australia, and the card's product disclosure statement says that to apply for a Travelex Money Card you must have a residential address in Australia. The same disclosure also sets rules for card holders identified with a foreign identity document: they can reload the card and cash out its balance only at participating Travelex stores, and non-residents who bought it in an Australian store should have any remaining balance refunded before leaving Australia. Travelex is not a trading service, and its websites for other countries, such as travelex.co.jp, operated by Travelex Japan KK, are separate sites.

Travelex offers phone and email support, but no live chat. Its customer service line, 1800 440 039, is open 24/7 according to the contact page, while the Online Terms and Conditions give Monday to Friday 7am to 7pm and Saturday and Sunday 9am to 5pm (AEST); email at retailcscaust.nz@travelex.com is answered Monday to Friday, 9am to 5pm. Travelex Money Card Services is available 24 hours a day on 1800 303 297, and the site links Facebook and Instagram as its social channels.

Travelex does not offer leverage. It sells foreign currency cash and the prepaid Travelex Money Card, with no trading accounts, margin or CFDs, and its Online Terms and Conditions say the online service is for personal use, such as a holiday, and cannot be used for speculative or investment purposes.

Travelex has no trading account, so there is no minimum deposit in the broker sense; what applies are order minimums. Foreign cash ordered online starts at 350 AUD. A new Travelex Money Card needs a first load of at least 500 AUD online or in the app according to the Online Terms and Conditions and the card limits table, while the Travelex FAQ gives 350 AUD; in a store the minimum load is 100 AUD, and top-ups start at 50 AUD.

Travelex Limited is regulated by the Australian Securities and Investments Commission (ASIC) under Australian Financial Services Licence 222444, which ASIC's register showed as current when WIKILIX checked it on 28 October 2026. It is not a trading service, though: travelex.com.au sells foreign currency cash and the prepaid Travelex Money Card, offers no trading accounts, and its Online Terms and Conditions rule out speculative or investment use. A licence is not a guarantee on its own, and complaints that Travelex does not resolve can go to the Australian Financial Complaints Authority (AFCA).