Wikilix
Contract reading

What UMB legally published, but does not want you to read

Every clause below is published by UMB itself, on its own website, today. The finding is not that the text exists. It is the distance between what a client is shown and what a client agreed to. Read from its own documents on .

Contracting entity: Universal Merchant Bank Limited

hidden feedeemed acceptancecomplaint deadlineliability waiverdata sharingdeposit protectionmissing documentunilateral amendmentwithdrawalsaccount maintenance

UMB's account terms give you 30 days to query an entry on your statement, then the Bank owes you nothing for it. Its mobile and USSD terms put every payment made with your PIN on you, even one you did not authorise. A personal current account costs GHS 20.00 a month, in a guide the account page does not link. The only Terms & Conditions under Legal on the site is a 2018 notice about the website.

Back to UMB

Contract risk

Money at risk
6.5/10

Where this contract sitsHow far this contract goes, overall. Under 2 is nothing beyond the ordinary; 6 to 9 means several clauses put money you have already earned at risk; 9 and above reads as designed to make payout refusable.

0510
CriticalClauses that can cost you money you have already earned or deposited, or that remove your ability to challenge it.
2
FlaggedEvery clause worth knowing about, at all three severities. Ordinary terms that every broker has are not counted.
18
DocumentsHow many of the broker's own legal files this reading is based on. Each one was downloaded and hashed on the date shown.
13
ContradictionsPlaces where a promise the broker makes in public is not kept by the clause that governs it.
3

How the 18 break downThe same flagged clauses, split by how much each one can cost you. Severity is our reading of the clause, not the broker's label.

Critical2
Warning13
Notice3

The numbers in this contractFigures taken from this broker's own clauses, so the labels differ from broker to broker. The four in the panel above are the same on every report.

1 of these 3 figures comes from a clause we rate critical, which means it can take your money or your profit rather than only delay it.

Critical30 daysTime to complain. Jump to the clause this comes from.Thirty days to query a debit, then no claim5In the contract. Jump to the clause this comes from.The bank calls itself Ghana's most transparent$20Fee you were not shown. Jump to the clause this comes from.The monthly current account fee is not on the account page

What the documents say

18 clauses worth knowing about, worst first, each quoted from UMB's own files

01

You get 30 days to report a wrong entry on your bank statement, under section B of UMB's account terms. Miss it and UMB owes you nothing for that entry. Section D goes further: if you do not report an inaccurate debit promptly, you have no claim on the Bank at all.

Why this matters

A wrong debit you find on day 35 is yours to carry. The contract does not say whether the 30 days run from the entry or from the day you notice it.

Exhibit 1CriticalHarder than usual30 days

Any anomalies detected in entries on your bank statements must be reported to the Bank authorities promptly within thirty (30) days. Failure to do so absolves the Bank from any liabilities arising thereof.
Clause B in UNIVERSAL MERCHANT BANK TERMS AND CONDITION FOR CUSTOMER ON-BOARDING
Read from the broker's site on Open the reference
Our own capture of accountopening.myumbbank.com, taken on Oct 1, 2026Thirty days to query a debit, then no claim (clause B)Visit this page on the broker's siteDownload the full size image file
Set against a regulated standard: FCA (UK)

Firms licensed by the FCA must handle a complaint under a published procedure and tell the customer about an independent ombudsman they can take it to. UMB sets a 30 day bar and publishes no complaints procedure.

UMB is not licensed by this regulator, so this is a comparison of practice, not a finding of any breach.

  • Worse together with Exhibit 5The deadline is short and the evidence you need to meet it is priced per item.
  • Worse together with Exhibit 13A notice counts as received seven days after UMB sends it, whether or not it reached you.
02

UMB's mobile and USSD banking terms put every transaction done with your PIN on you, including one done by another person without your consent. Neither document is on UMB's website now, and the words quoted here are the versions it published last.

Why this matters

If someone takes your phone or your PIN and empties your account, these terms leave the loss with you. The USSD agreement softens that in part, where it ties liability to your own breach or carelessness. Other clauses in it do not.

Exhibit 2CriticalHarder than usual

That I shall be responsible for all transactions carried out with my PIN, password or other access codes, whether done by me or another person with or without my consent.
Clause 1(ii) in TERMS AND CONDITIONS FOR UMB SPEEDAPP, p.1
Downloaded from the broker's site on Open the reference
Set against a regulated standard: FCA (UK)

Firms licensed by the FCA must refund an unauthorised payment unless the customer acted fraudulently or with gross negligence. These terms start from the opposite place and leave the loss with the customer.

UMB is not licensed by this regulator, so this is a comparison of practice, not a finding of any breach.

  • Worse together with Exhibit 1You bear the loss, and the window to raise it closes after 30 days.
03

UMB's newsroom labels it Ghana's Most Transparent Bank. The only Terms & Conditions under Legal on its website is a 2018 notice about using the website. Your account agreement sits inside the online application, behind a one time code.

Why this matters

You cannot read what you are agreeing to before you start the application. Five legal PDFs UMB used to publish no longer open on its site, the account terms among them.

Exhibit 3WarningRarely seen5

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY ACCESSING THIS SITE AND ANY PAGES THEREOF, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS BELOW.
Clause Notice in Terms & Conditions
Downloaded from the broker's site on Open the reference
Our own capture of myumbbank.com, taken on Oct 1, 2026The claim, on Label above the Newsroom page headingVisit this page on the broker's siteDownload the full size image file
Our own capture of myumbbank.com, taken on Oct 1, 2026What the contract saysThis capture shows the page the quotation was taken from. The words themselves are not marked in it, so please read the quotation above as the evidence.Visit this page on the broker's siteDownload the full size image file
Our own capture of myumbbank.com, taken on Oct 1, 2026The bank calls itself Ghana's most transparent (clause Notice)Visit this page on the broker's siteDownload the full size image file

Our readingA bank that publishes a fee schedule and a privacy policy but no account agreement is unusual. The document that creates the charges, the deadlines and the set off rights is the one missing from the shelf.

04

A personal current account costs GHS 20.00 a month in UMB's 2026 tariff guide. The current account page on its website does not mention the amount, and does not link to the guide.

Why this matters

You can read the whole current account page, open the account and never see the monthly charge. It appears on page 6 of a 37 page guide that UMB publishes in its newsroom.

Exhibit 4WarningHarder than usual$20

Personal Current Account GHS 20.00 per Month
Clause Account Types, Service Charges in UMB Tariff Guide 2026, p.6
Downloaded from the broker's site on Open the reference

What it costsGHS 20.00 a month comes to GHS 240.00 over a year.

Set against a regulated standard: FCA (UK), CySEC (Cyprus)

Firms licensed by the FCA and CySEC must set out the costs and charges of a product to a retail customer before they sign up. UMB prints its charges in a separate guide and leaves the product page silent on the amount.

UMB is not licensed by these regulators, so this is a comparison of practice, not a finding of any breach.

  • Worse together with Exhibit 6The amount is off the product page and UMB can review it periodically without telling you.
05

The Direct Saver page promises savings with zero fees. UMB's 2026 tariff guide gives a savings account three free withdrawals a month and charges GHS 10.00 for each one after that.

Why this matters

A fourth withdrawal in the same month costs you GHS 10.00. The page's own fuller answer narrows the promise to monthly maintenance fees, but the line a visitor reads first says zero fees.

Exhibit 7WarningHarder than usual$10

3 free withdrawals /month
Clause SAVINGS ACCOUNT RESTRICTIONS in UMB Tariff Guide 2026, p.10
Downloaded from the broker's site on Open the reference
Our own capture of myumbbank.com, taken on Oct 1, 2026The claim, on Direct Saver account page hero textVisit this page on the broker's siteDownload the full size image file

UMB calls itself Ghana's most transparent bank and publishes no account terms

UMB's newsroom labels it Ghana's Most Transparent Bank. The only Terms & Conditions under Legal on myumbbank.com is a 2018 notice about using the website. Five legal PDFs it used to publish, the account terms among them, no longer open. Its Direct Saver page promises zero fees while the tariff guide charges GHS 10.00 for a fourth withdrawal.

Promise and page1 clause flagged

The Saver page tells you your savings are covered by deposit insurance for complete peace of mind. The account terms say the GDPC pays insured depositors up to the limits in the Ghana Deposit Protection Act, 2016. The site never prints that limit.

Why this matters

Anything above the legal cap is not insured, and UMB does not tell you where the cap sits. It points you to the GDPC website instead.

Exhibit 8WarningHarder than usualNew

Universal Merchant Bank Ltd is a member of the Ghana Deposit Protection Scheme. If the license of this bank is revoked by the Bank of Ghana and this bank goes into receivership, GDPC shall reimburse insured depositors of this bank up to the limits specified by the Ghana Deposit Protection Act, 2016,Act 931, as amended.
Clause P in UNIVERSAL MERCHANT BANK TERMS AND CONDITION FOR CUSTOMER ON-BOARDING
Read from the broker's site on Open the reference
Our own capture of myumbbank.com, taken on Oct 1, 2026The claim, on Saver account page feature cardVisit this page on the broker's siteDownload the full size image file
Our own capture of accountopening.myumbbank.com, taken on Oct 1, 2026What the contract says, clause PVisit this page on the broker's siteDownload the full size image file
Set against a regulated standard: FCA (UK)

Firms licensed by the FCA must give depositors a sheet naming the protection limit that applies to their money. UMB names the scheme and the Act, and leaves the amount out.

UMB is not licensed by this regulator, so this is a comparison of practice, not a finding of any breach.

The charges are real, printed in a guide the account pages do not link

A UMB personal current account costs GHS 20.00 a month, a figure the current account page never mentions. The 2026 tariff guide that holds it sits in UMB's newsroom, 37 pages long, beside the annual report. Foreign currency withdrawals cost 3% with a $15 minimum. Retrieving the camera footage behind a disputed payment costs GHS 200.00.

Cost disclosure3 clauses flagged

Asking UMB for the camera footage behind a disputed transaction costs GHS 200.00. A clearing cheque image costs GHS 20.00 each, and a statement on letterhead costs GHS 12.00 a page.

Why this matters

The evidence you need to challenge a debit is priced per item, and you pay for it before you know whether you were right.

Exhibit 5WarningHarder than usual$200

Voucher/ CCTV Footage Retrieval GHS 200.00
Clause CLEARANCE LETTER in UMB Tariff Guide 2026, p.10
Downloaded from the broker's site on Open the reference

UMB can review its rates, fees and charges whenever it likes, under section G of the account terms. Section B then lets it debit your account for any charge it sets. Neither clause promises you notice first.

Why this matters

A charge can reach your balance before you have heard of it. On the mobile app the terms go further: carrying on using the service after a new fee is published counts as your acceptance of it.

Exhibit 6WarningHarder than usual

Unless otherwise agreed, the Bank reserves the right to modify or review its rates, fees, and charges periodically.
Clause G in UNIVERSAL MERCHANT BANK TERMS AND CONDITION FOR CUSTOMER ON-BOARDING
Read from the broker's site on Open the reference
Set against a regulated standard: FCA (UK)

Firms licensed by the FCA must tell a retail customer about an increase in charges before it takes effect. These terms set no notice period at all.

UMB is not licensed by this regulator, so this is a comparison of practice, not a finding of any breach.

  • Worse together with Exhibit 13A fee notice counts as received seven days after sending, so acceptance can run from a letter you never saw.

Taking foreign currency out of a UMB foreign currency account costs 3% of the amount, with a minimum of $15, where the account was funded by cheque or transfer. An account funded with cash pays nothing, and converting to cedis is free.

Why this matters

A $1,000 withdrawal costs you $30. Paying in small dollar notes is dearer still: the guide charges 9% of the amount deposited for $1, $2, $5, $10 and $20 bills.

Exhibit 9WarningHarder than usual3%

Funded with Cheques/Transfers 3% of Face Value
Clause CHARGES ON FOREX WITHDRAWALS in UMB Tariff Guide 2026, p.11
Downloaded from the broker's site on Open the reference

What it costsA $1,000 withdrawal from a transfer funded account costs $30. A $1,000 deposit made in $20 notes costs $90.

UMB can pool your accounts and act on a number alone

UMB's account terms give it a general lien over every account you hold with it, and the right to set one balance against another. The same section lets it act on an instruction carrying an account number and no name. Where it followed its own security procedures, you carry the loss.

Bank's discretion2 clauses flagged

UMB can combine every account you hold with it and move money from any one of them against what you owe on another. The account terms call this its general lien and its right of set off.

Why this matters

Money in your savings account is reachable for a debt on your current account, with no step in between. This is normal in bank terms, and it is still worth knowing before you spread your money across accounts.

Exhibit 11WarningStandard wording

The Bank may exercise its general lien or any similar right it is entitled to including the right to combine and consolidate all or any of the Customer’s accounts with the Bank, and the right to set off or transfer any sum or sums standing to the credit of any one or more of such accounts against liabilities in any other account.
Clause B in UNIVERSAL MERCHANT BANK TERMS AND CONDITION FOR CUSTOMER ON-BOARDING
Read from the broker's site on Open the reference

UMB may act on an instruction using the account number only, even when no account name is given. It is not responsible for your errors or for a duplicated instruction, and where it followed its own security steps you carry any loss.

Why this matters

A digit typed wrong can send your money to a stranger, and the contract puts that on you. UMB does not have to check that the name matches the number.

Exhibit 12WarningHarder than usual

UMB is not responsible for errors or omissions made by the Customer or duplication of any instruction by the Customer and may act on any instruction by reference to an account number only, even if an account name is not provided.
Clause C in UNIVERSAL MERCHANT BANK TERMS AND CONDITION FOR CUSTOMER ON-BOARDING
Read from the broker's site on Open the reference

Thirty days to query an entry, and the bank's liability ends there

UMB gives you 30 days to report an anomaly on your statement. After that, the account terms absolve the Bank of any liability arising from it. A second clause removes your claim entirely if you do not report an inaccurate debit promptly. The mobile and USSD terms then place every transaction made with your PIN on you.

Challenge window2 clauses flagged

UMB's service charter calls itself a pledge to deliver the highest standard of service. It also says it creates no legally binding rights or obligations. It held the complaint escalation levels and the service timelines, and it is no longer on the site.

Why this matters

There is no published timetable UMB has to meet on your complaint, and nothing in the charter you could hold it to anyway.

Exhibit 14WarningStandard wording

This Customer Service Charter is for informational purposes only and does not create any legally binding rights or obligations.
Clause 1.0 Introduction in UMB Service Charter, p.3
Downloaded from the broker's site on Open the reference

Notices and letters from UMB count as delivered and received on the delivery date or within seven days of being sent. That covers the postal address, the physical address or the email address you gave.

Why this matters

A notice that never reaches you is still treated as read, and any deadline inside it has already started to run.

Exhibit 13NoticeStandard wording7 days

All notices and letters will be sent to the physical, postal, or electronic address provided by you and will be considered duly delivered and received on delivery date or within seven days hence.
Clause B in UNIVERSAL MERCHANT BANK TERMS AND CONDITION FOR CUSTOMER ON-BOARDING
Read from the broker's site on Open the reference

Two privacy policies, and the website keeps what you send

UMB publishes a 2018 privacy policy in its footer and a separate SpeedApp privacy statement, and they promise different things. The SpeedApp statement lists credit bureaus, screening vendors and product development partners among the recipients. It keeps your data for a minimum of five years after you leave. The 2018 terms say anything you submit through the site remains UMB's property.

Your data2 clauses flagged

The privacy policy in UMB's footer, dated 2018, says it does not transfer your personal information to outside parties, apart from those who help run the website. Its SpeedApp privacy statement lists law enforcement, credit bureaus, screening vendors and product development partners. Both pages are live today.

Why this matters

Which promise covers your data depends on which document applies, and neither page says. The SpeedApp statement keeps your data for a minimum of five years after you leave, with no outer limit.

Exhibit 15WarningHarder than usual

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.
Clause Third-Party Disclosure in Privacy Policy
Downloaded from the broker's site on Open the reference

Information you submit through UMB's website is deemed to remain the property of UMB, and it may use any idea or know how in it for any purpose. The same clause says it takes on no duty of confidentiality for what you send.

Why this matters

A complaint, a document or an idea sent through the site carries no promise of confidence. The clause sits in website terms last updated in 2018.

Exhibit 16WarningHarder than usual

All information submitted to UMB via this site shall be deemed and remain the property of UMB and UMB shall be free to use, for any purpose, any idea, concepts, know-how or techniques contained in information a visitor to this site provides UMB through this site.
Clause Submissions in Terms & Conditions
Downloaded from the broker's site on Open the reference

Two years quiet, five years gone to the central bank

Two years without a transaction makes a UMB account dormant. Three more years as unclaimed funds follow, and then UMB transfers your balance to the Bank of Ghana. UMB charges no dormancy fee in its 2026 tariff guide, and the clause promises no warning before either step.

In plain words

Dormancy means an account left unused.

Dormancy chain1 clause flagged

Two years with no transaction makes your account dormant. UMB then restricts it internally for three more years as unclaimed funds. After the five years it transfers your balance to the Bank of Ghana.

Why this matters

Getting the money back then means claiming it from the central bank rather than from your branch. The clause promises you no warning before either step.

Exhibit 10WarningStandard wording

If your account become dormant without any transaction/activity from the customer for 2 years, your account(s) shall be restricted internally for a further 3 years as an unclaimed funds.
Clause M in UNIVERSAL MERCHANT BANK TERMS AND CONDITION FOR CUSTOMER ON-BOARDING
Read from the broker's site on Open the reference

What happens, and when

The stages this clause runs through, taken from the broker's own document
TriggerWhat the broker may then doClause
2 years with no transactionUMB treats the account as dormant.M
3 further yearsUMB restricts the account internally as unclaimed funds.M
After the 5 yearsUMB transfers the balance to the Bank of Ghana.M

Accra courts, Ghanaian law, and no promise about anywhere else

UMB's electronic banking terms send every dispute to the courts of Ghana under Ghanaian law. The same clause absolves the Bank of liability for not complying with the laws of any other country where the service is reachable. For a customer banking from abroad, that is the whole of the forum.

Where you sue1 clause flagged

Disputes over UMB's electronic banking go to the courts of Ghana under Ghanaian law. The same clause absolves the Bank of liability for not complying with the laws of any other country where the service works.

Why this matters

If you use the app from abroad and something goes wrong, you sue in Ghana. No other country's banking protections are promised to you.

Exhibit 17NoticeStandard wording

The Bank is absolved of any liability arising, direct or indirect, for non-compliance with the laws of any country other than Ghana where the service is accessible.
Clause 1(xvii) in TERMS AND CONDITIONS FOR UMB SPEEDAPP, p.3
Downloaded from the broker's site on Open the reference

Universal Merchant Bank Limited, Accra, licensed by the Bank of Ghana

Your account is with Universal Merchant Bank Limited, at Emporium Building, Airport City, Accra. Its own privacy statement calls it a universal bank licensed by the Bank of Ghana. The account terms name it a member of the Ghana Deposit Protection Scheme, without stating the amount that scheme protects.

In plain words

On a principal basis, as your counterparty, means the broker takes the other side of your trade itself. Your loss is then the firm’s gain, so it has an interest in how your trade ends.

The counterparty1 clause flagged

Your account contract is with Universal Merchant Bank Limited of Accra. Its own privacy statement calls it a universal bank licensed by the Bank of Ghana and a registered data controller. The account terms name it a member of the Ghana Deposit Protection Scheme.

Why this matters

You are dealing with a Ghanaian bank under Ghanaian supervision, not with an offshore firm. Whether the licence is current is a question for the regulator's own register.

Exhibit 18NoticeStandard wording

When this application form has been signed, it will be deemed to have been accepted as binding on the Customer and the Bank.
Clause A in UNIVERSAL MERCHANT BANK TERMS AND CONDITION FOR CUSTOMER ON-BOARDING
Read from the broker's site on Open the reference

Where the marketing and the contract disagree

A promise made in public, set against the clause that governs it

01

The bank markets itself as the most transparent in Ghana while the only terms under Legal are a 2018 website notice.

Said in public, in English

Ghana's Most Transparent Bank

Label above the Newsroom page heading

We took a picture of this page. It is shown once, with the finding it belongs to. See our capture of myumbbank.com

In the contract

Last updated: 2018. UMB reserves the right to modify these terms at any time.

We took a picture of this page. It is shown once, with the finding it belongs to. See our capture of myumbbank.com

02

The savings page promises zero fees while the tariff guide charges GHS 10.00 for every withdrawal after the third in a month.

Said in public, in English

Build your wealth with high-interest savings, zero fees, and complete digital convenience. Start saving smarter today with Direct Saver.

Direct Saver account page hero text

We took a picture of this page. It is shown once, with the finding it belongs to. See our capture of myumbbank.com

In the contract · clause SAVINGS ACCOUNT RESTRICTIONS

GHS 10 for additional withdrawal.

03

The product page promises cover for your savings, and the contract caps it at a legal limit the site never states.

Said in public, in English

Your savings are protected with bank-grade security and covered by deposit insurance for complete peace of mind.

Saver account page feature card

We took a picture of this page. It is shown once, with the finding it belongs to. See our capture of myumbbank.com

In the contract · clause P

If the license of this bank is revoked by the Bank of Ghana and this bank goes into receivership, GDPC shall reimburse insured depositors of this bank up to the limits specified by the Ghana Deposit Protection Act, 2016,Act 931, as amended.

We took a picture of this page. It is shown once, with the finding it belongs to. See our capture of accountopening.myumbbank.com

What changed quietly

This is our first reading of UMB, so there is nothing to compare it with yet.

  • ADDEDClause P

    UMB added a section naming the Ghana Deposit Protection Scheme, which the account terms published a year ago did not have.

    Universal Merchant Bank Ltd is a member of the Ghana Deposit Protection Scheme. If the license of this bank is revoked by the Bank of Ghana and this bank goes into receivership, GDPC shall reimburse insured depositors of this bank up to the limits specified by the Ghana Deposit Protection Act, 2016,Act 931, as amended.

The documents this reading is based on

13 files, all published by UMB. Each shows when we read it and a fingerprint of its wording.

WIKILIX keeps the copy of each file it read, and does not republish it: what is published is the fingerprint of its wording. Download the file yourself and hash its text, lowercased with runs of whitespace collapsed, and a matching fingerprint means the wording quoted above is still the wording UMB publishes.

How this reading was done

Every clause above was read out of a document UMB publishes itself

This reading was published on .

Documents
1 of 13downloaded from the broker's site, and one read in full
Pages opened
34pages walked to find those documents, footer links included
Older copies
4earlier versions downloaded

Who the contract is with

Universal Merchant Bank Limited

Universal Merchant Bank Limited, at Emporium Building, Airport City, Liberation Road, Accra, is the party named in the account terms. Its own data privacy statement calls it a universal bank licensed by the Bank of Ghana and a data controller registered with the Ghana Data Protection Commission. The account terms name it a member of the Ghana Deposit Protection Scheme and point to gdpc.gov.gh. It is a Ghanaian retail and corporate bank, not an investment broker, and no second entity appears anywhere in the documents.

Quotations are copied verbatim from the documents named above, with the clause number and the page each one came from. Where a clause is quoted in another language, the original is shown first and the English is a translation.

The plain-language parts, what a clause means for a client, how ordinary it is, and how it reads against a regulated standard, are WIKILIX's analysis and are labelled as such on every card. This is a reading of public documents, not legal advice and not an allegation of wrongdoing.

In fairness, and what we could not check

A reader who knows the edges of the work can trust the middle of it

UMB publishes a 37 page tariff guide for 2026 with the amounts printed in it. Closing an account is free. A foreign currency withdrawal carries no charge where the account was funded with cash, and converting foreign currency to cedis is free. Visa Classic and Visa Platinum card issuance is free. The account terms now name the Ghana Deposit Protection Scheme, which the version published a year ago did not.

Five legal documents UMB used to publish no longer open on its site: the service charter, the account opening terms, the USSD terms, the SpeedApp terms and the SpeedApp privacy policy. We read four of them from archived copies of UMB's own files, and every quotation credited to those four comes from there. The account terms we quote as current are the ones UMB presents inside its own online account opening application, which needs a one time code to enter. Some clauses in the archived account opening file are unreadable in that copy, so we quote them from the version UMB presents in its application today. The SpeedApp terms UMB publishes today are a single page picture, so we did not read their words at all. We read most of the 2026 tariff guide, not all of it, so it may hold charges this reading does not mention. UMB publishes its site in English only, so there was no second language version to compare.

How to check any of this yourself

Every quote above links to the UMB file it came from. This is what to do with it.

Open the three stepsFind the words in the source, work out the fingerprint, and read what a difference does and does not prove.

Open the source and search for the words

Every quote has a link under it. Open the file, or the web page, and search it for the words we quote. The clause number next to the quote tells you where to look.

If the words are not there any more, the source may have changed after we read it. That is worth knowing too. We keep the date we read it, and a code worked out from its wording, so the quote stays checkable.

What a fingerprint is

A fingerprint is a code worked out from what a source says. Change one word and the code changes completely. We keep two codes for every file we read, and the panel on each source shows both.

The first is the code of the exact file we downloaded. The second is the code of its wording alone, with capital letters lowered and runs of spaces collapsed. When the same words are saved as a new file, the first code changes and the second one stays the same.

Only the first code can be worked out on your own computer. Save the file, then run one of these, putting the name of the file you saved where the example is. The panel on each source prints the command with that source's real file name already in it.

macOS or Linux:
  shasum -a 256 the-file-you-saved.pdf

Windows:
  certutil -hashfile the-file-you-saved.pdf SHA256

The two codes are different from each other, and they are not meant to match. Comparing one against the other proves nothing.

What a difference means, and what it does not

A different file code on its own proves nothing. A PDF saved again with a new date inside it is a new file saying exactly the same thing.

A different wording code means the words themselves changed. That is the one that matters, and it is why we keep it.

Even then, a change is not proof of bad faith. Companies update their documents. What this report says is what the document said on the day we read it, and every quote carries that date.

A source that is a web page and not a file has no file to save, so only the code of its wording is shown.

How this report is made

Every clause quoted above comes from a document UMB publishes on its own website, downloaded and hashed on the date shown, with the clause number and page recorded so any reader can check it. We do not allege anything the documents do not say, and we do not judge UMB on anything other than its own published terms and its own public marketing. Where a clause has a qualifier that softens it, the report says so. Last read Oct 1, 2026.

If you represent UMB and a clause has changed, been withdrawn, or is being read out of context, tell us and we will re-read the documents and update this page. Corrections from the broker are welcome and are published with the reading they change. Contact us.

This is a reading of a contract, not legal advice and not a ruling on UMB. Whether its licence is real and current is a separate check on the broker profile.

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