To bring a claim against Devexperts over the platform, you have to go to arbitration in London before three arbitrators. The End-User Agreement gives you no court and no ombudsman.
Why this matters
A three member tribunal in London costs far more than most trading accounts hold. You also give up the right to join other users in a single claim, so a shared problem has to be fought alone.
Exhibit 1Every flagged clause gets its own number so you can point at this one. The number does not change, so a link to it keeps working.CriticalHow much this clause can cost you, in our reading. Critical can take your money or your profit. Warning can delay or limit it. Notice is simply worth knowing before you sign.Rarely seenHow ordinary this wording looks next to the contracts we read. This is our reading of the clause, not a count of other brokers.3The figure this clause puts a number on, taken from the broker's own words.
You agree that this Agreement and Your use of Platform are governed by the Rules of the London Court of International Arbitration (“LCIA”, and the rules, “LCIA Rules”). Any dispute will be heard by three (3) arbitrators appointed in accordance with the LCIA Rules.
What it costsThe same clause worked out on a round number, so you can see it in money or in days. It is an example, not a quotation.Three arbitrators, each billing by the hour, cost three times what a single arbitrator would.
Firms licensed by the FCA or CySEC must give a retail client access to an independent complaints scheme at no cost to the client. This agreement names no ombudsman and sends every dispute to arbitration in London.
DXtrade is not licensed by these regulators, so this is a comparison of practice, not a finding of any breach.
Our readingOur own comment on the clause, not the broker's words. Anything we quote is marked as a quotation.Arbitration under the London Court of International Arbitration, before a tribunal of three, is a device for disputes between companies. Pointed at one individual platform user, the cost of starting it is usually larger than the claim.
- Worse together with Exhibit 6Read these two clauses together. Each one costs more because the other exists.The agreement removes the warranty on your prices and then prices the only forum for complaining about them out of reach.
- Worse together with Exhibit 7Read these two clauses together. Each one costs more because the other exists.A losing claim costs you twice, because you may also carry Devexperts' legal fees.

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