EC Markets: FMA licence FSP197465

By email at support@ecmarkets.com, through the enquiry form on the contact page, or through the live chat widget that runs on every page of the site. Complaints go to a separate address, compliance@ecmarkets.mu, which is published in the broker's complaints handling policy and in its Mauritius client agreement.

The contact page publishes no telephone number. EC Markets advertises 24 hour online customer service on its pricing page.

The account comparison ticks it on all three tiers, but the client agreement does not bear that out. Clause 18.5 of the Mauritius client agreement requires you to indemnify the company for any debit balance on your account, and clause 14.12 has you confirm you are willing and financially able to sustain more than the total loss of your funds.

The related risk settings are the same across the tiers: a margin call at 50%, a stop out at 30% and a maximum of 50 lots per open order. Treat the tick as a marketing statement until the company confirms in writing which entity applies it and on what terms.

Yes, on request, but not on every tier. The account comparison marks swap free as available on the STD and ECN accounts and not available on the PRO account.

It is the one feature in that comparison the PRO tier does not get. The instrument range, the leverage ladder and negative balance protection are the same on all three.

EC Markets advertises withdrawals credited within two hours, alongside a 98.5% withdrawal completion rate. Both are site-wide marketing claims attached to no particular channel, and the client agreement commits to no timeframe at all.

Two clauses are worth reading before funding an account. Clause 21.13 will not act on a withdrawal to bank details other than the ones you originally provided, or on one that would take your margin below what your open positions require. Clause 21.14 allows EC Markets to withhold all or part of a payment and suspend the account for up to six months while it concludes a regulatory investigation.

EC Markets publishes no list of payment methods on its website, and three of its own documents give three different answers. The Mauritius client agreement, at clause 4.9, requires margin to be paid in cash by bank transfer into the segregated client bank account or an equivalent client money digital wallet; the risk disclosure describes credit card, wire transfer and virtual card, with withdrawals made on a source to source basis; the client onboarding document says all clients fund by bank transfer, naming SBM Bank (Mauritius) Ltd as the primary account.

In practice funding happens inside the client portal once your account is approved, and the EC Markets App offers deposits and withdrawals from inside the app. Clause 21.13 will not act on a withdrawal to bank details other than the ones you originally provided.

Three: STD, ECN and PRO. STD and ECN both start at 10 US dollars; PRO starts at 5,000 US dollars.

Apart from the minimum deposit, the spread and the commission, the tiers are identical: the same instruments, leverage to 1:1000, a 0.01 lot minimum, a 50 lot maximum per open order, US dollar accounts, market execution, a 50% margin call, a 30% stop out and negative balance protection.

It depends on the account. STD has spreads from 1.0 pips and no commission. ECN has spreads from 0.0 pips plus a commission of 1.50 US dollars per lot per side. PRO has spreads from 0.0 pips and no commission, and the broker states that tier averages 0.1 pips on EUR/USD with pricing taken directly from its liquidity provider.

Swap rates are adjusted daily at 00:00 GMT+2, and a position carried from Wednesday to Thursday is charged three days of interest. Beyond those, EC Markets publishes no fee schedule.

Up to 1:1000, but not on everything. The published ladder runs to 1:1000 on major and minor currency pairs and on metals, 1:500 on indices, 1:400 on energies, 1:200 on cryptocurrencies and 1:100 on exotic currency pairs.

It is a fixed model that does not step down as account equity or volume grows, and it is the same on all three account tiers. EC Markets reserves the right to apply a maximum of 1:30 where it considers that necessary, and clients can set their own leverage lower in their account settings.

The main site at ecmarkets.com is operated by EC Markets Limited, a Mauritius company, which its own footer states outright. That company appears on the Mauritius Financial Services Commission's online public register under company number 188565 GBC, at The Cyberati Lounge, The Catalyst, 40 Cybercity, Ebene.

EC Markets is a brand shared by six companies rather than one firm: EC Markets Group Ltd in England and Wales (07601714) holds the FCA authorisation and serves the United Kingdom site, EC Markets Financial Limited in New Zealand (2446590) holds the Australian, New Zealand and South African licences, EC Markets Limited (Seychelles) (8413793-1) serves ecmarkets.sc, and EC Markets Securities & Financial Promotion L.L.C in Dubai (2430405) and EC Markets Global Ltd in England and Wales (12193701) complete the group. Read the footer of whichever site you are on before funding an account, because that is where the contracting company is named.

EC Markets offers forex pairs, precious metals, energies, indices, cryptocurrencies and stocks, which the broker describes as more than 100 instruments. On the record that breaks down as roughly 48 currency pairs, 37 CFDs and 7 cryptocurrencies.

The same asset classes are available on all three account tiers; what changes between them is the spread, the commission and the minimum deposit, not the instrument range.

The minimum deposit is 10 US dollars on the STD and the ECN account. The PRO account requires 5,000 US dollars.

Accounts are denominated in US dollars and the minimum trade size on every tier is 0.01 lots. EC Markets publishes no payment method list on its website, and its own documents disagree on the funding routes it accepts, so settle the deposit channel with the company before you transfer anything.

EC Markets offers MetaTrader 4, MetaTrader 5 and its own EC Markets App. MetaTrader 4 and MetaTrader 5 run on Windows and Mac desktop and on iOS and Android, and are downloaded from the broker's client portal at crm.ecmarkets.com.

The EC Markets App is an iOS and Android app that adds watchlists, in-app market news and analysis, price and order alerts, and deposits and withdrawals from inside the app. All three account tiers list the same MetaTrader 4 and MetaTrader 5 access.

Yes. Six licences sit on the EC Markets record, held by four group companies, and each was confirmed on the issuing regulator's own register on 20 October 2026: the Mauritius Financial Services Commission (an Investment Dealer licence, Full Service Dealer excluding Underwriting, granted 20 June 2022, which the broker publishes as GB21200130), the Financial Conduct Authority (firm reference 571881, Authorised), ASIC (AFSL 414198), the New Zealand Financial Markets Authority (derivatives issuer under FSP197465), the FSCA (FSP 51886) and the Seychelles Financial Services Authority, whose securities dealer list carries the company for that activity.

Client fund protection depends on which company you sign with. The Mauritius client agreement holds client money in a segregated client money bank account, an equivalent digital wallet or a client transaction account, and permits it to be held outside Mauritius where protection may be weaker. Eligible clients of the FCA authorised United Kingdom company may reach the Financial Ombudsman Service and the Financial Services Compensation Scheme, and New Zealand clients have the Financial Dispute Resolution Service, while the broker's own risk disclosure states that customers are not protected by any statutory compensation arrangements.