Wikilix
Licence record

InstaForex licences

2 licences are on record for InstaForex. 2 have been checked against an official register.

Back to InstaForex
At a glance
Last checked

Regulation on record for InstaForex

Counts of what is on record, not a rating. Each figure describes the register entries Wikilix holds and the checks it has run against them.

Licences on record
2
Issuing authorities
2
From tier-1 or tier-2 authorities
1
Found on an official register
2

InstaForex has 2 licences on record with Wikilix, issued by 2 authorities across 2 jurisdictions. One of them was issued by a tier-1 or tier-2 authority — the regimes with the strictest capital, reporting and client-money rules. We located 2 of 2 on the issuing authority’s own register.

One licence comes from an authority classed as offshore. An offshore regime can be a legitimate registration, but it typically carries lower capital requirements and no compensation scheme.

Issuing authorities

Jurisdictions

Licence record

Licences on record

Every licence on record for InstaForex, strongest authority first.

2 records
A licence we could not confirm, or one a register has closed, is listed with that finding rather than left out.
Check it yourself

Look these up on the official registers

Each authority below publishes a register you can search. The name a register prints is often a separate legal entity, not the trading brand — search for the name given here.

  • CySEC registerSearch for number 266/15, issued to InstaForexOpen register
Register links are published by the authorities, not by Wikilix.
Protection

What this licence protects

CySEC's own rules for the firms it authorises.

  • Compensation schemeUp to €20000 (ICF)
  • Client money kept separate
  • Negative balance protection
  • Complaints routeCyprus Financial Ombudsman
  • Maximum leverage1:30
This describes the authority's regime, not how InstaForex applies it.
Frequently Asked Questions

Questions about the licences held by InstaForex

Answered from the register entries on this page.

Most Popular Questions

Yes. The contacts page publishes a WhatsApp number for support and finance enquiries on +31 97006520768 and a separate number for partner relations on +31 97006520113.

Separate Telegram bots are linked for support, the financial department and partner relations. For anything involving money it is worth repeating the request by email as well, so that you keep a record you control.

The broker publishes a dedicated complaints address, complain@instaforex.com, on its contacts page, kept separate from the general support address.

Keep your own record of the correspondence. The operating entity named in the site footer is registered in the British Virgin Islands, an offshore jurisdiction with no investor compensation scheme, so an unresolved complaint has no local compensation route to fall back on.

Yes. A live chat window is available on the broker's contacts page and on its support centre, alongside a callback request form for clients who would rather be telephoned.

The broker describes its support desk as operating 24/7, while the financial, partner relations and dealer departments are listed with hours of 08:00 to 17:00 (UTC+00).

The address the broker publishes on its contacts page is 27th floor, The Prism Tower, Business Bay, Dubai, UAE, alongside a United Arab Emirates telephone number.

That is a contact office rather than a statement of where the operating company is incorporated. The corporate entity and its registered address are recorded separately on this profile and are checked against official company registries.

The broker publishes several channels on its contacts page: email to support@mail.instaforex.com for general support and complain@instaforex.com for complaints, a telephone line on +971 8000 321266, WhatsApp, and a Telegram support bot.

Specialist departments have their own addresses and hours: finance@mail.instaforex.com, partners@mail.instaforex.com and dealer@instaforex.com, each staffed 08:00 to 17:00 UTC. The general support desk is advertised as operating 24/7.

Yes. The broker's contacts page publishes a support desk it describes as available 24/7, reachable at support@mail.instaforex.com and, for complaints, complain@instaforex.com, while the financial, partner relations and dealer departments are listed as working 08:00 to 17:00 (UTC+00).

Its support centre is published in fourteen languages: English, Russian, Arabic, Bengali, Chinese, Hindi, Kazakh, Malay, Thai, Ukrainian, Urdu, Uzbek, Vietnamese and Indonesian. Live chat, a callback request form, WhatsApp and department specific Telegram bots are offered alongside email.

The minimum deposit amount at InstaForex is 1 USD according to WIKILIX data. However, some funding methods such as bank cards, wire transfers, Skrill, and Neteller require a minimum deposit of 1000 USD.
Deposits via bank cards, bank wire transfers, Skrill, Neteller, PayCo, and cryptocurrencies are generally fee-free from the broker side. Withdrawal fees vary by method, for example, bank cards incur 2.5% plus a fixed fee, bank wire transfers have a 2% fee, Skrill charges 1.39%, and Neteller 2% plus an additional $1 for withdrawals under $50.
InstaForex provides access to MetaTrader 4 and MetaTrader 5 trading platforms. Both platforms support multiple device types including desktop, mobile, and web versions, and offer advanced charting and algorithmic trading tools.

InstaForex advertises an offshore licence, which is not the same thing as confirmed supervision. The footer of the broker's own site names InstaFinance Ltd, registration number 1811672, at 4th Floor, Water's Edge Building, Meridian Plaza, Road Town, Tortola, British Virgin Islands, and states licence number SIBA/L/14/1082 issued by the BVI FSC.

The British Virgin Islands is a low tier jurisdiction with light conduct supervision and no investor compensation scheme, so a client in dispute over a withdrawal has little practical local remedy. Read the licence as a claim the broker publishes about itself and weigh it accordingly before depositing.

InstaForex has 2 licence records with Wikilix, issued by 2 authorities across 2 jurisdictions. A licence on record means an authority published an entry; it is not an endorsement, and Wikilix does not issue authorisations.
InstaForex holds licence records issued by CySEC, BVI FSC. Each authority’s own record — its tier, jurisdiction and client-protection rules — is linked from this page.
One of the licence records held by InstaForex comes from tier-1 or tier-2 authorities (0 tier-1, 1 tier-2). Those regimes set the strictest capital, reporting and client-money requirements.
We located 2 of the 2 licence records held by InstaForex on the issuing authority’s own register. Every entry has been looked up. An unchecked entry is a gap in our coverage, not a finding against the licence.
InstaForex has licence records in Cyprus, British Virgin Islands. A licence applies in the jurisdiction that issued it; it does not by itself cover clients elsewhere.
Still Need Help?

Can't find what you're looking for?

Our support team is here to help you get the answers you need.