Say something UNIPRIME calls false about it, or insult its staff, and it can close your account and block your funds. The contract puts this clause inside the section on defaults and set-off, not anywhere near the complaints procedure.
Why this matters
Posting a bad review or a complaint on social media can cost you access to your balance. UNIPRIME decides on its own what counts as false and what counts as an insult, and the contract sets no test and no appeal.
Exhibit 1Every flagged clause gets its own number so you can point at this one. The number does not change, so a link to it keeps working.CriticalHow much this clause can cost you, in our reading. Critical can take your money or your profit. Warning can delay or limit it. Notice is simply worth knowing before you sign.Rarely seenHow ordinary this wording looks next to the contracts we read. This is our reading of the clause, not a count of other brokers.
In case of observing any action by the user, such as spreading false information about UNIPRIME , insulting the broker and its employees, the broker has the right to close the user's account, block their funds, and also pursue legal action against the user through legal authorities.
Firms licensed by the FCA or CySEC must handle complaints fairly and must not discourage a client from complaining or from referring a complaint onwards. This contract lets UNIPRIME block a client's funds over what the client says about it.
UNICORN is not licensed by these regulators, so this is a comparison of practice, not a finding of any breach.
Our readingOur own comment on the clause, not the broker's words. Anything we quote is marked as a quotation.Brokers routinely reserve the right to close accounts. Tying account closure and a freeze on client money to what a client says in public is very unusual in a retail trading agreement, and it puts a price on complaining.
- Worse together with Exhibit 20Read these two clauses together. Each one costs more because the other exists.Your money can be blocked over a public complaint, and the only court you may bring that to sits in Mauritius.